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Free Store Pickup: In Stock In Store

In Stock in Store

In a hurry or need something right away? Free Store Pickup: In Stock in Store allows you to buy online and pickup today. Item must be in-stock and order placed at least 4 hours before store closing at the participating Ace store selected.


To take advantage of this program, follow these simple steps:


  • Shop www.acehardware.com
  • Check product availability at your local Ace
  • Choose Available for Pickup As Early As Today
  • We will email you when your item(s) are confirmed and ready for pickup

After you complete your In Stock in Store order, the receipt page provides you with your order number and information about the order. Keep your order number in a safe place; it will be needed for all order references. Print this screen and save it. You must present your printed receipt with your order number, the credit card used for purchase and one form of photo ID when you pick up your In Stock in Store order at an Ace Hardware store. You will be notified via email when your order is ready for pickup.


FAQ's

Q: How long does an In Stock in Store order take to process?

A: In Stock in Store order processing time is dependent on store hours of operation and product availability.

Q: Can I pick some items up at the store, have some items shipped to another store, and have some items shipped to my home?

A: Yes, there is no need to place separate orders. Please make sure you validate your methods in the shopping cart or during the checkout process. You can also select multiple stores for each item you have in your cart and we will take care of the rest. Please note you will have to pick up each order at the locations you have selected. If you decide that you want to change the store you originally selected when you placed the item in your cart, don't worry, you can edit your method during the checkout process. However, once the order is placed you will not be able to make changes.

Some items might have restrictions that might prohibit you from purchasing in multiple locations.

Q: Is every item eligible for In Stock in Store?

A: A majority of our items are available for pickup in store. Item availability will appear once the item is placed in the cart.

Q: Do I pay online or in store?

A: You will make your payment online. Your credit card, PayPal Credit (click here for details), or Pay Pal account (click here for details) will be charged once you receive your "Ready for Pickup" email.

Q: How will I know when to pick up my items at the store?

A: You will receive a "Ready for Pickup" email. This email will indicate that the item(s) are ready to be picked up at the store.

Q: How long will the store hold my order?

A: Typically a store will hold your order for 5 days.

Q: What do I need when I go to my local Ace to pick up my order?

A: You will need the following items:

  1. Receipt with Order Number
  2. Credit Card you used during the purchase (if you used a Pay Pal or Bill Me Later account, please state that when you arrive at the store)
  3. Photo Identification

Q: Who do I contact if I have questions, want to cancel or return my purchase?

A: Please contact a Customer Care Specialist at 1-866-290-5334. We are open 24 hours a Day, 7 days a week. If you wish to return a Store Pickup order, you may do so by returning it to the store which it was picked up at.

Additionally, charges (retail price, shipping and handling, and sales tax) for unclaimed online merchandise are not refundable. For additional information regarding returns, please click here.

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