*Items shipped from our warehouse to stores in Alaska and Hawaii will receive a 70% shipping discount.
30-Day Return Guarantee
We want you to be fully satisfied with every item that you purchase from www.acehardware.com. If you are not satisfied with an item that you have purchased (excluding Gift Cards and gas-powered outdoor equipment*), you may return the item up to thirty days after the original purchase date to receive a store credit (less shipping, handling and other charges). We recommend that you make returns of online purchases to an Ace retail store near you which will issue your store credit. If you do not have an Ace retail store near you, please contact a Customer Service Specialist by calling 1-866-290-5334 for complete return instructions. Please refer to our Return Instructions for more information about returning a purchase.
The item must be returned in good condition, in original boxes (whenever possible), and with all paperwork, parts and accessories to insure full credit. After 30 days, please contact the manufacturer directly.
*Gas-Powered Outdoor Equipment cannot be returned once gas or oil has been put in it, even if the Equipment has been drained of these materials.
What people are saying
Reviewed by 1 customer
Displaying review 1
- Attractive Design
- Difficult Assembly
Comments about PRIME LINE Prime-Line Pull & Keyed Locking Unit (141860):
In assembling the two parts I found the outside surface of the lock to come about 1/16" shy of being flush with the outside surface of the handle. After several attempts at completing the assembly, making adjustments, cutting stems off too short, buying new locks, and searching the Internet, I could not determine why the key just would not turn after the assembly was complete. Finally I realized the key-entry end of the cylinder was consistently binding with the inside surface of the hole in the door handle. To free up these surfaces I thought I'd try making the hole bigger. I just didn't think that two parts sold in the same package would not fit together. I enlarged the hole a small amount with a ¾" x 1-1/16" conical pointed grinding stone bit.
I then completed the installation. Now the outside surface of the lock is flush with the outside surface of the door handle, the key turns freely, and the lock functions flawlessly. I would have used a rating of five stars if the parts had fit together correctly in the first place.
- I Am A:
- Family Older Kids