Home Customer Service > In Stock In Store
Customer Service
Contact Us
1.866.290.5334
Employee
In Stock In Store

In Stock in Store

In Stock in Store allows you to purchase your items online and pick them up at your local Ace (pending availability) as early as today!


What are the benefits?

  • Free Shipping!
  • Items are received faster.

To take advantage of this program, follow these simple steps:

  1. Shop on www.acehardware.com and select items for purchase
  2. Once you have selected an item click the 'Add to Cart' button and you will be given the option to "Select a Store."

    Enter your five-digit ZIP code, product availability will be checked for the store nearest you.

    *Item Availability "As early as today" is considered to be In Stock in Store.

  3. Select a store and proceed to secure checkout
  4. Sign in and enter/verify your billing address.
  5. You will be notified via e-mail when your item is available for pickup.

After you complete your In Stock in Store order, the receipt page provides you with your order number and information about the order. Keep your order number in a safe place; it will be needed for all order references. Print this screen and save it. You must present your printed receipt with your order number, the credit card used for purchase and one form of photo ID when you pick up your In Stock in Store order at an Ace Hardware store. You will be notified via email when your order is ready for pickup.


FAQ's

Q: How long does an In Stock in Store order take to process?

A: In Stock in Store order processing time is dependent on store hours of operation and product availability.

Q: Can I pick some items up at the store, have some items shipped to another store, and have some items shipped to my home?

A: Yes, there is no need to place separate orders. Please make sure you validate your methods in the shopping cart or during the checkout process. You can also select multiple stores for each item you have in your cart and we will take care of the rest. Please note you will have to pick up each order at the locations you have selected. If you decide that you want to change the store you originally selected when you placed the item in your cart, don't worry, you can edit your method during the checkout process. However, once the order is placed you will not be able to make changes.

Some items might have restrictions that might prohibit you from purchasing in multiple locations.

Q: Is every item eligible for In Stock in Store?

A: A majority of our items are available for pickup in store. Item availability will appear once the item is placed in the cart.

Q: Do I pay online or in store?

A: You will make your payment online. Your credit card, Bill Me Later account (click here for details), or Pay Pal account (click here for details) will be charged once you receive your "Ready for Pickup" email.

Q: How will I know when to pick up my items at the store?

A: You will receive a "Ready for Pickup" email. This email will indicate that the item(s) are ready to be picked up at the store.

Q: How long will the store hold my order?

A: Typically a store will hold your order for 5 days.

Q: What do I need when I go to my local Ace to pick up my order?

A: You will need the following items:

  1. Receipt with Order Number
  2. Credit Card you used during the purchase (if you used a Pay Pal or Bill Me Later account, please state that when you arrive at the store)
  3. Photo Identification

Q: Who do I contact if I have questions, want to cancel or return my purchase?

A: Please contact a Customer Care Specialist at 1-866-290-5334. We are open 24 hours a Day, 7 days a week. If you wish to return a Store Pickup order, you may do so by returning it to the store which it was picked up at.

Additionally, charges (retail price, shipping and handling, and sales tax) for unclaimed online merchandise are not refundable. For additional information regarding returns, please click here.

© 2014 Ace Hardware Corporation. Ace Hardware Corporation and Ace Hardware Corporation logo are registered trademarks of Ace Hardware Corporation
HACKER SAFE certified sites prevent over 99% of hacker crime.

Add Item to To-Done List

To use this feature you must be signed-in to your account, please sign in now. If you do not have an account, please create an account to participate.

Ace Rewards

Ace Rewards is a free and rewarding membership program that lets you earn rewards with every purchase you make! Join now.