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E-mails About Your Order

E-mails About Your Order

After you place your order, you will receive e-mails about your order. Below are examples of e-mails you might receive:

  • Order Acknowledgement/Order Confirmation. This e-mail confirms that we have received your order. It includes your order number. Keep this e-mail for your records.

  • Ship/Ready for Pickup Confirmation. This e-mail confirms that your order or part of your order has shipped or is ready for pickup. You may receive multiple e-mails depending on the items you selected, or if you ordered multiple items with different delivery/pickup methods. The arrival time of your order depends on the shipping/pickup method selected, item selected, and your shipping/pickup location.

  • Important notice about your order. There are a few reasons why you would receive this e-mail, including: difficulty in processing your order, inability to ship to the address provided, duplicate order, cancellation of order. Should you receive a notice like this, please call a Customer Service Specialist at 1-866-290-5334 immediately so the problem can be addressed.

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