Thank you for visiting ACE Hardware. If you need assistance with shopping on our site, please call us at 866-290-5334 and a customer care representative will be happy to assist you. Please inform the Customer Service representative that you require assistance.

Delivery of Ship-to-Store Orders

When an item on www.acehardware.com is available for Ship-to-Store, that means you can save shipping costs by choosing to have your item(s) delivered to an Ace Hardware store near you. Ship-to-Store is a convenient service available only to www.acehardware.com online customers. To take advantage of this service, follow these simple steps:

  1. Shop on www.acehardware.com and select items for purchase
  2. Proceed to our secure checkout
  3. Sign in, and then enter (or verify) your billing address.
  4. Select Ship-to-Store by entering your 5-digit postal ZIP code in the field provided in "Option 1" of the shipping destination step of the checkout process.
  5. Select the Ace Hardware store most convenient to you and proceed through checkout.
  6. You will be notified via e-mail when your order has left our warehouse and is on its way to the Ace Hardware store you selected as your shipping destination. (A special note to our customers in Alaska or Hawaii: Delivery will take approximately 15-35 full business days, although the delivery period may vary. Please contact the store prior to pick up to ensure your package has delivered. For quicker delivery, please select UPS shipping.)

After you complete your Ship-to-Store order, the receipt page provides you with your order number and information about the order. Keep your order number in a safe place; it will be needed for all order references. Print this screen and save it. You must present your printed receipt with your order number, the credit card used for purchase and one form of photo ID when you pick up your Ship-to-Store order at an Ace Hardware store. You will be notified via e-mail when your order has left our warehouse and is on its way to the Ace Hardware store you selected as your shipping destination.

Rules and restrictions for Ship-to-Store purchases:

  • At the Ace retail store, you must present your printed receipt with your order number, the credit card used for purchase and one form of photo ID in order to receive your Ship-to-Store merchandise.
  • If you wish to return Ship-to-Store merchandise, you must return it to the Ace retail store to which it was shipped.
  • Charges (retail price, shipping and handling, and sales tax) for unclaimed online merchandise are not refundable.
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