Ace Hardware Customer Service

My Account

My Account

Opening My Account

Opening an account on www.acehardware.com is easy. Simply sign in/register in the upper right hand corner of the site, or when you place an order, you will be prompted to log in with your e-mail address and password. If you do not have a password, you will be prompted to create one.

An account offers you a safe, easy and fast way to order. It also serves as a way to track your order history

Account Benefits

Set up My Account and customize your preferences! Improve your shopping experience by taking advantage of these great benefits...

  • News & Exclusive Offers. Sign up to receive email updates on special promotions, sales alerts, new product announcements, gift ideas and more!
  • Order History. Receive important information regarding your order and the capability to track your order.
  • Faster Checkout. Save your billing and shipping information for a hassle-free checkout!

Managing My Account

It's easy to change your account information online, at any time. Simply sign into your account by clicking "sign in/register" in the upper right hand corner of acehardware.com. If you have forgotten your password, click here.

ACE REWARDS® PROGRAM TERMS AND CONDITIONS

Last updated July 09, 2020

IMPORTANT! These Ace Rewards Program Terms and Conditions ("Program Terms") govern the Ace Rewards Program (the "Program") and your participation in the Program. These Program Terms constitute a binding agreement between you and Ace Hardware Corporation ("Ace" OR "we" OR "us"). PLEASE READ THESE PROGRAM TERMS BEFORE PARTICIPATING IN THE PROGRAM, AS THEY AFFECT YOUR LEGAL RIGHTS AND OBLIGATIONS AND INCLUDE A BINDING CONFIDENTIAL ARBITRATION CLAUSE, A WAIVER OF YOUR RIGHT TO PARTICIPATE IN CLASS ACTIONS, AND A WAIVER OF YOUR RIGHT TO A JURY TRIAL. BY ENROLLING OR PARTICIPATING IN THE PROGRAM, YOU ACCEPT AND AGREE TO BE BOUND BY THESE PROGRAM TERMS. If you do not agree to these Program Terms, then you should not enroll or otherwise participate in the Program.

Privacy and Additional Terms

Ace's use of your information is governed by our Privacy Policy, which is incorporated by reference into these Program Terms. In addition, your use of the www.acehardware.com website (the "Site") in connection with the Program is subject to the Site's Terms of Use, which are incorporated by reference into these Program Terms. To the extent of any conflict between the Privacy Policy and these Program Terms or the Terms of Use and these Program Terms, these Program Terms will prevail.

Modification and Cancellation

We reserve the right to modify or cancel the Program and/or to modify these Program Terms (and any customer service policies or other documents related to the Program) at any time in our sole discretion. Modified versions of the Program Terms will be posted at [need URL] (or any other URL Ace may provide from time to time), together with a revised "Last updated" date. Although we may elect to send a mail or email communication notifying Program members of the modifications, we are not obligated to do so and you hereby waive any right you may have to receive such notice. You should check this page periodically to see if any recent changes to the Program Terms have occurred. By participating in the Program after we post any such changes, you agree to the Program Terms as modified.

In the event of cancellation of the Program, your Program Account will automatically terminate upon the effective date of Program cancellation. However, any Rewards issued prior to termination will remain valid through the applicable expiration date.

Eligibility

To be eligible for Program membership, you must: (i) be an individual at least 18 years of age; (ii) a resident of the fifty (50) United States, the District of Columbia, or the Commonwealth of Puerto Rico; and (iii) provide all required enrollment information. Corporations and other business entities are eligible to participate in the Program, provided an authorized employee completes the enrollment process. Ace Hardware retailers may exclude their employees from participating in the Program.

By enrolling in the Program, you are certifying that you meet all eligibility criteria. In addition, if you are enrolling on behalf of a business entity, you are certifying that you are authorized to bind, and do hereby bind, the business entity to these Terms.

Enrollment

There is no charge to enroll and participate in the Program.

You can enroll in the Program: (i) in store, by completing a Program enrollment form at an Ace Hardware retail location that participates in the Program ("Participating Retailer"); or (ii) online, by completing the Program enrollment process at: [insert URL]. Online Program enrollment requires a pre-existing Ace Hardware online account ("Ace Hardware Account"). If you don't have an Ace Hardware Account, you can open one by completing the Ace Hardware Account enrollment process at: [insert URL]. Online Program enrollment is not available to residents of Puerto Rico. All required information must be provided, including full name, business name (if applicable), mailing address, and phone number. Additional required information may be identified during the enrollment process. Upon successful completion of Program enrollment, a Program account will be created ("Program Account") and you will become a Program member. Each Program member is limited to a single Program Account and duplicate Program Accounts may be terminated. Only Program members in good standing can accrue Points, earn or redeem Rewards, and otherwise participate in the Program.

For information on Participating Retailers near you, please contact Customer Service.

Program Cards

Ace may elect to provide you with a Program membership card ("Program Card"), which may include a key chain card, but a Program Card is not necessary to participate in the Program or take advantage of Program benefits. If you enroll at a Participating Retailer, one or more Program Cards may be provided to you at that time. If you enroll online, one or more Program Cards may be mailed to the mailing address associated with your Program Account.

Program Cards are and shall at all times remain Ace's property. You agree to surrender your Program Card to us upon our request. You are responsible for all transactions using your Program Card and/or Program Account and agree to notify us immediately if your Program Card is lost or stolen or if you become aware of any unauthorized activity related to your Program Account. If you would like to replace your Program Card or would like additional Program Cards, please contact Customer Service.

Accruing Points

Members earn Program points ("Points") by making qualifying purchases on the Site, via the App, or at Participating Retailers. Ten (10) Points will accrue for every $1.00 spent on qualifying purchases, less any discount, coupon, Instant Savings, Red Hot Buy, Reward redemption, in-store promotion or any other price adjustment made at time of purchase. Points will not accrue and may be deducted for any returns, credits, refunds, chargebacks, or voided transactions.

Qualifying purchases exclude: (i) taxes; (ii) gift cards; (iii) charitable donations; (iv) service fees; (v) any merchandise purchased from a Participating Retailer’s non-Ace businesses; (vi) any merchandise that a Participating Retailer, in its sole discretion, elects to exclude from time to time; (vii) any merchandise that Ace, in its sole discretion, elects to exclude from time to time; (viii) any non-merchandise, such as services (including shipping, handling, assembly, and delivery charges); (ix) payments on accounts, credit card payments, finance and interest charges, and late fees; (x) any purchase made on any website or application other than the Site or the App; (xi) purchases at retailers that don’t participate in the Program; (xii) city stickers, trash bags, and other licenses and permits; and (xiii) any purchase required to be excluded by applicable law.

Points will not be awarded retroactively. To earn Points for qualifying purchases at a Participating Retailer, you must present your Program Card or the phone number associated with your Program Account at the time of purchase. Your Program Account number may appear at the bottom of the store receipt. However, the presence of your Program Account number on the receipt does not mean all items, or any items, appearing on the receipt were qualifying purchases. To earn Points for qualifying purchases on the Site or in the App, you must have an Ace Hardware Account linked to your Program Account ("Linked Ace Hardware Account") at the time of purchase.

In addition, from time to time Ace may elect to award Points in connection with special offers or promotions, including the Ace Rewards Referral Friend Bonus Points Offer described below. Such Points are offered or awarded in Ace’s sole discretion, may not be offered or awarded to all Program members, and are subject to the terms of the Special Offer. See each special offer or promotion for any specific terms, limitations, restrictions, or exclusions, including expiration dates.

Points for qualifying purchases will typically appear in your account within five (5) business days of your qualifying purchase. Points earned in connection with special offers or promotions will typically appear within the timeframe identified in the applicable offer or promotion. If you feel Points were not properly credited to your Program Account, you must notify us by calling Customer Service within thirty (30) days of (i) the date on which the qualifying purchase took place, or (ii) with respect to Points earned in connection with special offers or promotions, the date on which such Points should have been awarded per the terms of the applicable offer or promotion. You agree that our determination with respect to Points accrued shall be final. Points reflected in our records shall be deemed correct and we shall have the right to determine the Points to be awarded to you, consistent with these Program Terms, and to adjust or void Points at any time.

Ace Rewards Referral Friend Offer

From time to time, Ace may offer existing Program members the opportunity to participate in an Ace Rewards Referral Friend Offer (each a "Referral Offer") in the App. Members (whether under the same or a different account) may only participate in a maximum of one hundred (100) Referral Offers, regardless of the Incentive (as defined below) being offered. Existing Program members who elect to participate in a Referral Offer will be assigned a unique invitation code ("Invitation Code") to share with friends and family who are not already Ace Rewards members ("Non-members"). When members share their Invitation Code with an eligible Non-member and the eligible Non-member enrolls in the Program in the App while the Offer is still open and active, the referring member will earn one thousand (1,000) points ("Referral Bonus Point Incentive") or such other incentive that Ace has announced as the incentive at the time that particular Invitation Code was issued (the "Current Incentive"). Referral Bonus Points Incentive and Current Incentive may be referred to interchangeably herein as the "Incentive." Limit one Incentive per Referral Offer. If there is any reasonable question as to what Incentive was being offered by Ace at the time an Invitation Code was issued, Ace shall resolve the dispute in its sole discretion. Depending on the nature of the Incentive, the Incentive will either appear in the referring member’s Program Account within approximately one (1) day following the Non-member’s enrollment, or will be shipped or mailed to the referring member (at the address provided in the member’s account) within two weeks’ of the Non-member’s enrollment, in Ace’s sole discretion. Ace reserves the right to terminate the Referral Offer at any time, with or without advance notice. (Note: Removal of the Referral Offer from the App constitutes notice of the termination of the Referral Offer). Non-members must meet all Program eligibility requirements and must complete all Program enrollment requirements in the App using the Invitation Code provided by the referring member while the Referral Offer is active in order for the referring member to receive the Incentive. If a Non-member (i) fails to provide the referring member’s Invitation Code at the time of enrollment in the Program in the App or (ii) enrolls in the Program on the Site or at a Participating Retailer, the referring member will not receive the Incentive. Ace reserves the right (in its sole discretion) to reject any Invitation Code, reject any Ace Rewards enrollment or terminate any existing Ace Rewards account (and prevent future enrollment by that person) if it suspects, in its sole discretion, that a member or Non-member involved in the use of such Invitation Code or attempted enrollment (a) has engaged in conduct to subvert the purposes of the Referral Offer, (b) has engaged or attempted to engage in fraudulent conduct to obtain an Incentive; or (c) has violated any Referral Offer or these Program Terms. Ace may give notice of its decision to reject an Invitation Code or terminate an account to the existing member and/or the Non-member by email, at its sole discretion. The Referral Offer is subject to these Program Terms. Void where prohibited. By participating in this Referral Offer, you agree to Ace Rewards Terms and Conditions, which are expressly incorporated herein. The Ace Rewards Terms and Conditions are available by request in any store, and are also available for review at: https://www.acehardware.com/customer-service?page=ace-rewards. The Ace Rewards Terms and Conditions are subject to change.

Earning and Redeeming Rewards

You must earn at least 2,500 Points to receive a Program reward ("Reward"). For every 2,500 Points accrued, you will receive a Reward redeemable for $5.00 off the purchase price of eligible merchandise. If you earn multiple Rewards at the same time (because you have accrued 5,000 or more Points), the Rewards may be combined into a single Reward or Ace may elect, in its sole discretion, to split the total value of the Rewards between multiple Rewards in denominations of Ace’s choosing, provided that all Rewards are issued in multiples of $5.00. Ace does not issue partial or fractional Rewards.

Rewards are processed during the week in which the minimum 2,500 Point level is attained. Points are automatically deducted from your Program Account for issued Rewards. You cannot elect to retain the Points in your Program Account instead of receiving a Reward. Rewards are available in digital and print versions, as more fully described below, but digital and print versions of a Reward constitute a single Reward which may be redeemed only once.

Digital Rewards: Program Accounts with more than 2,500 Points on Sunday will have a digital Reward ("Digital Reward") issued and available for redemption on or about Monday. Redemption of Digital Rewards requires a Linked Ace Hardware Account and is not available to residents of Puerto Rico. Digital Rewards may be redeemed on the Site or in the App, or may be downloaded to your device or printed out for use at the Participating Retailer identified on the Digital Reward. In addition, Digital Rewards downloaded to your device or that you print out may be accepted by other Participating Retailers, in their sole discretion. For guidance on redeeming Digital Rewards, please review Ace’s Customer Service policies.

Print Rewards: If a Digital Reward has not been redeemed by the end of the month following the month of issuance, Ace will mail a tangible print Reward ("Print Reward") to the mailing address associated with your Program Account if we have a valid mailing address for you. Notwithstanding the foregoing, Your Assigned Participating Retailer (as defined below), may request that we mail your Print Rewards to such Assigned Participating Retailer instead of mailing the Print Rewards to you. If your Print Reward is mailed to Your Assigned Participating Retailer, your Digital Reward will still be available redemption (see the paragraph above on Digital Rewards redemption) if you are a resident of the fifty United States or the District of Columbia. A Print Reward may be redeemed at the Participating Retailer identified on the Print Reward. In addition, Print Rewards may be accepted by other Participating Retailers, in their sole discretion.

Whether redeemed in-store, on the Site, or in the App, Rewards can be applied toward the purchase of eligible merchandise only. Eligible merchandise excludes: (i) rentals; (ii) in-store services; (iii) gift cards; (iv) city stickers, trash bags, and other licenses and permits; (v) lumber and building materials; (vi) shipping, handling, assembly, and delivery; (vii) liquor, tobacco, firearms, and fuel; (viii) payments on account, including house accounts and credit cards; (ix) previously purchased merchandise; and (x) taxes. Additional exclusions may apply. See your Assigned Participating Retailer for details.

Rewards are valid for a single transaction only. You may combine more than one Reward towards an eligible purchase and, except as otherwise prohibited, Rewards may be used in conjunction with other offers and discounts. If the value of the Reward(s) used is greater than the purchase price of eligible merchandise, before tax, no change will be given and the remaining balance of the Reward(s) will be forfeited. Photocopies, duplicates, and facsimiles of Print Rewards are not valid. Rewards are allocated pro rata across all eligible merchandise and will not be replaced if eligible merchandise is returned. Rewards can be used until their expiration date, unless sooner redeemed.

Additional Benefits

Ace, in its sole discretion, may offer additional benefits to Program members from time to time. These additional benefits may include:

  • Offers and coupons exclusively for members
  • Instant savings in-store, on the Site, and/or in the App

Proof of Program membership may be required to take advantage of Program Benefits.

Ace Rewards Premier

Ace Rewards Premier Eligibility and Expiration: Ace Rewards Premier status is available only to Ace Rewards Program members in good standing. Program members who spend $750 or more in any twelve (12) month period while an Ace Rewards Program member are automatically eligible for Ace Rewards Premier status; provided that corporate/business Program members and Program members with store house accounts are ineligible for Ace Rewards Premier status. Program members for whom we have a valid mailing address will be informed by mail approximately one to two months following the end of the calendar quarter during which they became eligible for Ace Rewards Premier. Information regarding eligibility for Ace Rewards Premier status is available in the App or by contacting Customer Service. Ace Rewards Premier status expires one (1) year from the end of the calendar quarter in which you qualify for Ace Rewards Premier status. Upon expiration of the one-year period, Program members may requalify for Ace Rewards Premier status for subsequent one-year terms if they continue to meet the Ace Rewards Premier eligibility criteria.

Ace Rewards Premier Benefits: Program members with Ace Rewards Premier status and for whom we have a valid mailing address will be mailed special printed offers and coupons (collectively, "Ace Rewards Premier Coupons"). Ace Rewards Premier Coupons are redeemable at the Participating Retailer identified on the Ace Rewards Premier Coupon and may be accepted by other Participating Retailers, in their sole discretion. Ace, in its sole discretion, determines the nature, amount, and frequency of Ace Rewards Premier Coupons, which Ace may change from time to time with or without notice to you. Not all Ace Rewards Premier Coupons may be made available to all Ace Rewards Premier members. See each Ace Rewards Premier Coupon for any specific terms, limitations, restrictions, and/or exclusions, including expiration dates.

Expiration

REWARDS WILL ISSUE AND EXPIRE ACCORDING TO THESE PROGRAM TERMS, SO KEEP YOUR MAILING ADDRESS AND OTHER PROGRAM ACCOUNT INFORMATION CURRENT TO ENSURE YOU RECEIVE REWARDS AND OTHER PROGRAM BENEFITS.

Points: Points do not expire and unused Points will remain in your Program Account until you reach the minimum number of Points needed to receive a Reward.

Rewards: Rewards expire on the last day of the fourth month following the month in which they are processed. For example, if you have accrued a total of 2,500 points in January, your Reward will be processed at the end of January and will expire on May 31. The expiration date will be printed on your Printed Reward. You can also obtain information regarding Reward expiration dates through your Linked Ace Hardware Account.

Ace Rewards Premier: Ace Rewards Premier status will expire as described in the Ace Rewards Premier section above. Ace Rewards Premier Coupons will expire on the date printed on the coupon.

Additional Exclusions and Limitations

In addition to any exclusions, conditions, and limitations specified in these Program Terms, all Digital Rewards, Print Rewards, Ace Rewards Premier Coupons, offers, coupons, promotions, and other Program benefits (collectively, "Program Benefits") are subject to availability and to the terms of the Program Benefit. See each Reward, offer, coupon, promotion or other Program Benefit for any specific terms, limitations, restrictions, or exclusions, including expiration dates. Program Benefits are void where prohibited.

Participating Retailers may alter the Program and the Program Benefits at their discretion. Please consult the Participating Retailer for details.

Value and Transfer

Points, Rewards, Ace Rewards Premier Coupons, and other Program Benefits: (i) have no cash value; (ii) cannot be exchanged for cash, in whole or in part; and (iii) have no value outside of the Program. At our discretion we may, but are not obligated to, replace unredeemed lost or stolen Print Rewards that have not expired. The accumulation of Points does not entitle you to any vested rights with respect to Points, Rewards, or any other Program Benefits.

A member’s Program membership, Program Account, Program Card, Points, Rewards, Ace Rewards Premier Coupons, special offers, and all other Program Benefits or awards are for the use of the named Program member only and cannot be sold, shared, assigned, bartered, or otherwise transferred. In the event of a divorce of a Program member, the named Program member retains all Points and Rewards unless otherwise provided by a valid and final court order submitted to Ace. In the event of the death of a Program member, except as otherwise required by law, all Points and Rewards remain non-transferable.

Assigned Participating Retailer

If you enroll in the Program on the Site or via the App, Ace will assign a Participating Retailer to you based on the mailing address associated with your Program Account ("Assigned Participating Retailer"). If you enroll in the Program at a Participating Retailer, that Participating Retailer will be your Assigned Participating Retailer. From time to time Ace may change your Assigned Participating Retailer based on your shopping habits or other factors. In addition, you may contact Customer Service to request a change in your Assigned Participating Retailer, but any such change will be effective for future Rewards and other Program Benefits only and not Rewards or other Program Benefits that have already been processed.

Program Accounts; Program Account Termination

You are solely responsible for the accuracy and completeness of the information you supply in connection with your Program Account. Failure to keep your Program Account information current and complete may result in forfeiture or lapsing of Points, Rewards, Ace Rewards Premier status, Ace Rewards Premier Coupons, special offers, and other Program Benefits. You may access and update your information and access your Program Account status, including Points accrued, by contacting Customer Service. You can also access and update your Program Account online by logging into your Linked Ace Hardware Account on the Site. You may also update some Program Account information in the App. Please note that residents of Puerto Rico will not be able to manage Program Accounts via the Site or App.

You may terminate your Program Account at any time by contacting Customer Service. Ace may terminate your Program Account and your participation in the Program at any time, with or without notice to you and without liability or obligation to you, if we determine, in our sole discretion, that (i) you are ineligible for the Program; (ii) you have violated these Program Terms or the Terms of Use; (iii) you have engaged in illegal or fraudulent conduct or conduct that is dangerous, deceptive, improper, or objectionable; or (iv) it is advisable to protect the interests of Ace, our retailers, employees, customers, Program members, or any third party.

In the event we cancel the Program, your Program Account will automatically terminate upon the effective date of Program cancellation.

Upon termination of your Program Account for any reason, your membership in the Program terminates and all Points are voided. However, unless your Program Account was terminated due to fraud or other misconduct, Rewards issued prior to termination of your Program Account will remain valid through the applicable expiration date.

Errors and Misconduct

We reserve the right, in our sole discretion, to adjust, postpone, or void your Program Benefits, including Points and Rewards, or revoke or cancel your Ace Rewards Premier status at any time without notice, in the event of actual or suspected (i) human or technical errors; (ii) technical disruptions; (iii) misconduct, fraud, or other activity that impairs the administration, security, integrity, or proper use of the Program, any Program Benefits, or any property of Ace or Participating Retailers. In addition, we reserve the right, in our sole discretion, to adjust, postpone, or void your Program Benefits, including Points and Rewards, or revoke or cancel your Ace Rewards Premier status at any time without notice for any other reason we deem appropriate.

Disclaimer of Warranties and Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, THE PROGRAM AND ALL RELATED PRODUCTS, SERVICES, AND PROGRAM BENEFITS ARE PROVIDED "AS IS" WITHOUT ANY REPRESENTATION OR WARRANTY, EXPRESS, IMPLIED, OR STATUTORY, OF ANY KIND, INCLUDING WARRANTIES OF MERCHANTABILITY, NONINFRINGEMENT, OR FITNESS FOR ANY PARTICULAR PURPOSE.

TO THE FULLEST EXTENT PERMITTED BY LAW, ACE, ITS AFFILIATES, ITS RETAILERS AND THEIR RESPECTIVE DIRECTORS, MEMBERS, OFFICERS, EMPLOYEES, AGENTS, AND VENDORS SHALL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND, UNDER ANY THEORY OF LAW OR EQUITY, WHETHER FOR BREACH OF CONTRACT, TORT OR OTHERWISE, ARISING FROM THE PROGRAM OR YOUR USE OF THE PROGRAM OR ANY PRODUCTS, SERVICES, OR PROGRAM BENEFITS RELATED THERETO, INCLUDING DIRECT, INDIRECT, THIRD PARTY, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY THEREOF. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, ACE, ITS AFFILIATES, ITS RETAILERS AND THEIR RESPECTIVE DIRECTORS, MEMBERS, OFFICERS, EMPLOYEES, AGENTS, AND VENDORS, SHALL NOT BE RESPONSIBLE TO YOU OR ANY THIRD PARTY FOR OR IN CONNECTION WITH: (i) YOUR PARTICIPATION IN THE PROGRAM, (ii) YOUR USE OF ANY PRODUCTS, SERVICES, OR PROGRAM BENEFITS RELATED TO THE PROGRAM, (iii) ANY UNAUTHORIZED ACCESS TO YOUR PROGRAM ACCOUNT OR UNAUTHORIZED USE OF YOUR PROGRAM CARD OR REWARDS, OR (iv) TERMINATION OF YOUR PROGRAM ACCOUNT OR CANCELLATION OF THE PROGRAM.

CERTAIN STATE LAWS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY.

Arbitration Agreement

YOU AND ACE AGREE THAT ANY CLAIM OR DISPUTE AT LAW OR EQUITY THAT HAS ARISEN OR MAY ARISE BETWEEN US IN CONNECTION WITH THE PROGRAM WILL BE RESOLVED IN ACCORDANCE WITH THE PROVISIONS SET FORTH IN THIS SECTION. PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR RIGHTS AND WILL IMPACT HOW CLAIMS YOU AND ACE HAVE AGAINST EACH OTHER ARE RESOLVED.

You and Ace agree that any and all disputes or claims that have arisen or may arise between you and Ace in connection with the Program shall be resolved exclusively through confidential, final, and binding arbitration. YOU ARE GIVING UP THE RIGHT TO LITIGATE A DISPUTE IN COURT BEFORE A JUDGE OR JURY. The arbitration will be conducted by the American Arbitration Association ("AAA") under its rules and procedures, including the AAA's Supplementary Procedures for Consumer-Related Disputes (as applicable), as modified by this Agreement to Arbitrate. The AAA's and a form for initiating arbitration proceedings are available on the AAA's website at: www.adr.org.

The arbitration shall be held in the county in which you reside or at another mutually agreed location. If the value of the relief sought is $10,000 or less, either you or Ace may elect to have the arbitration conducted by telephone or based solely on written submissions, which election shall be binding on the other party subject to the arbitrator's discretion to require an in-person hearing if the circumstances warrant. Attendance at an in-person hearing may be made by telephone, unless the arbitrator requires otherwise.

The arbitrator will decide the substance of all claims in accordance with the laws of the State of Illinois, including recognized principles of equity, and will honor all claims of privilege recognized by law. The arbitrator's award shall be confidential, final, and binding, and judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof. Payment of all filing, administration, and arbitrator fees will be governed by the AAA's rules.

Prohibition of Class and Representative Actions and Non-Individualized Relief

You and Ace agree that each of us may bring claims against the other only on an individual basis and not as a plaintiff or class member in any purported class or representative action or proceeding. Unless both you and Ace agree otherwise, the arbitrator may not consolidate or join more than one person's or party's claims and may not otherwise preside over any form of a consolidated, representative, or class proceeding. Also, the arbitrator may award relief (including monetary, injunctive, and declaratory relief) only in favor of the individual party seeking relief and only to the extent necessary to provide relief necessitated by that party's individual claim(s). Any relief awarded cannot affect other Program members. YOU ARE GIVING UP THE RIGHT TO COMMENCE OR PARTICIPATE IN CLASS AND REPRESENTATIVE ACTIONS.

Miscellaneous

Applicable Law: The laws of the State of Illinois, without regard to principles of conflict of laws, will govern the Program and any claim or dispute that has arisen or may arise between you and Ace.

Taxes: Program members are solely responsible for any federal, state, or local taxes and/or government fees that may be imposed in connection with the Program.

Waiver: No delay or failure by Ace to enforce any of these Program Terms shall be a waiver of any of our rights under these Program Terms.

Severability: The invalidity or unenforceability of any provision(s) of these Program Terms shall not affect the validity or enforceability of any other provision. In the event that any provision of these Program Terms is found to be invalid or unenforceable, these Program Terms shall be construed in accordance with their terms as if the invalid or unenforceable provision was not contained therein.

Construction: The headings used in these Program Terms are for convenience only, are not a part of this agreement, and do not affect the interpretation of any of the provisions of these Program Terms. Any reference to the term "including" means "including, without limitation." All references to currency are stated in United States dollars.

Survival: The provisions regarding disclaimer of warranties, limitation of liability, arbitration agreement, prohibition of class and representative actions and non-individualized relief, and these miscellaneous provisions shall survive termination of your Program Account or cancellation of the Program.

Customer Service

If you have any questions regarding the Program or your Program Account, please contact Customer Service at 888-827-4223.

Opening My Account

Opening My Account

Opening an account on www.acehardware.com is easy. Simply "Sign In/Register" in the upper right-hand corner of the site, or when you place an order, you will be prompted to log in with your email address and password. If you do not have a password, you will be prompted to create one.

An account offers you a safe, easy and fast way to order. It also serves as a way to track your order history.

Account Benefits

Set up My Account and customize your preferences! Improve your shopping experience by taking advantage of these great benefits:

  • News & Exclusive Offers. Sign up to receive email updates on special promotions, sales alerts, new product announcements, gift ideas and more!
  • Order History. Receive important information regarding your order and the capability to track your order.
  • Faster Checkout. Save your billing and shipping information for a hassle-free checkout!

Managing My Account

Managing My Account

It's easy to change your account information online, at any time. Simply sign into your account by clicking "Sign In/Register" in the upper right-hand corner of acehardware.com. If you have forgotten your password, click here.

Ace Rewards

ACE REWARDS® PROGRAM TERMS AND CONDITIONS

Last updated July 09, 2020

IMPORTANT! These Ace Rewards Program Terms and Conditions ("Program Terms") govern the Ace Rewards Program (the "Program") and your participation in the Program. These Program Terms constitute a binding agreement between you and Ace Hardware Corporation ("Ace" OR "we" OR "us"). PLEASE READ THESE PROGRAM TERMS BEFORE PARTICIPATING IN THE PROGRAM, AS THEY AFFECT YOUR LEGAL RIGHTS AND OBLIGATIONS AND INCLUDE A BINDING CONFIDENTIAL ARBITRATION CLAUSE, A WAIVER OF YOUR RIGHT TO PARTICIPATE IN CLASS ACTIONS, AND A WAIVER OF YOUR RIGHT TO A JURY TRIAL. BY ENROLLING OR PARTICIPATING IN THE PROGRAM, YOU ACCEPT AND AGREE TO BE BOUND BY THESE PROGRAM TERMS. If you do not agree to these Program Terms, then you should not enroll or otherwise participate in the Program.

Privacy and Additional Terms

Ace's use of your information is governed by our Privacy Policy, which is incorporated by reference into these Program Terms. In addition, your use of our Online Services as defined in Ace Hardware's Terms of Use, including the www.acehardware.com website (the "Site") and the Ace Hardware Mobile App (the "App") in connection with the Program is subject to such Terms of Use, which are incorporated by reference into these Program Terms. To the extent of any conflict between the Privacy Policy and these Program Terms or the Terms of Use and these Program Terms, these Program Terms will prevail.

Modification and Cancellation

We reserve the right to alter, limit, modify, restrict, or cancel the Program, the Program conditions, the Program Benefits (as defined below), or any portion thereof and/or to modify these Program Terms (and any customer service policies or other documents related to the Program) at any time in our sole discretion with or without notice to you. Modified versions of the Program Terms will be posted at www.acehardware.com/rewards-terms-and-conditions (or any other URL Ace may provide from time to time), together with a revised "Last updated" date. Although we may elect to send a mail or email communication notifying Program members of the modifications, we are not obligated to do so and you hereby waive any right you may have to receive such notice. You should check this page periodically to see if any recent changes to the Program Terms have occurred. By participating in the Program after we post any such changes, you agree to the Program Terms as modified.

Eligibility

To be eligible for Program membership, you must: (i) be an individual at least 18 years of age; (ii) a resident of the fifty (50) United States, the District of Columbia, or the Commonwealth of Puerto Rico; and (iii) provide all required enrollment information. Except as otherwise provided in these Program Terms, business entities are eligible to participate in the Program, provided an authorized employee completes the enrollment process. Ace Hardware retailers may exclude their employees from participating in the Program.

By enrolling in the Program, you are certifying that you meet all eligibility criteria. In addition, if you are enrolling on behalf of a business entity, you are certifying that you are authorized to bind, and do hereby bind, the business entity to these Terms.

Enrollment

There is no charge to enroll and participate in the Program.

You can enroll in the Program: (i) in store, by completing a Program enrollment form at an Ace Hardware retail location that participates in the Program ("Participating Retailer"); (ii) by completing the Program enrollment process via the App, which is available for download at the Apple® App Store for iOS devices and the Google Play™ store for Android™ devices; or (iii) by completing the Program enrollment process on the Site at: https://www.acehardware.com/ace-rewards. Program enrollment in the App or on the Site requires a pre-existing Ace Hardware online account ("Ace Hardware Account"). If you don't have an Ace Hardware Account, you can open one by completing the Ace Hardware Account enrollment process in the App or on the Site at: https://www.acehardware.com/ace-rewards Program enrollment via the Online Services is not available to residents of Puerto Rico, who must enroll at a Participating Retailer. All required information must be provided, including full name, business name (if applicable), mailing address, and phone number. Additional required information may be identified during the enrollment process. Upon successful completion of Program enrollment, a Program account will be created ("Program Account") and you will become a Program member. Each Program member is limited to a single Program Account and Ace may elect to terminate duplicate Program Accounts. Only Program members in good standing can participate in the Program.

For information on Participating Retailers near you, please contact Customer Service.

Program Cards

Ace may elect to provide you with a Program membership card ("Program Card"), but a Program Card is not necessary to participate in the Program or take advantage of Program Benefits. If you enroll at a Participating Retailer, one or more Program Cards may be provided to you at that time. If you enroll in the App or on the Site, one or more Program Cards may be mailed to the mailing address associated with your Program Account.

Program Cards are and shall at all times remain Ace's property. You agree to surrender your Program Card to us upon our request. You are responsible for all transactions using your Program Card and/or Program Account and agree to notify us immediately if your Program Card is lost or stolen or if you become aware of any unauthorized activity related to your Program Account. If you would like to replace your Program Card or would like additional Program Cards, please contact Customer Service.

Accruing Points

Members earn Program points ("Points") by making qualifying purchases on the Site, via the App, or at Participating Retailers. Ten (10) Points will accrue for every $1.00 spent on qualifying purchases, less any discount, coupon, Instant Savings, Red Hot Buy, Reward redemption, in-store promotion or any other price adjustment made at time of purchase. Points will not accrue and may be deducted for any returns, credits, refunds, chargebacks, or voided transactions.

Qualifying purchases exclude: (i) taxes; (ii) gift cards; (iii) charitable donations; (iv) service fees; (v) any merchandise purchased from a Participating Retailer's non-Ace businesses; (vi) any merchandise that a Participating Retailer, in its sole discretion, elects to exclude from time to time; (vii) any merchandise that Ace, in its sole discretion, elects to exclude from time to time; (viii) any non-merchandise, such as services (including shipping, handling, assembly, and delivery charges); (ix) payments on accounts, credit card payments, finance and interest charges, and late fees; (x) any purchase made on any website or application other than the Site or the App; (xi) purchases at retailers that don't participate in the Program; (xii) city stickers, trash bags, and other licenses and permits; and (xiii) any purchase required to be excluded by applicable law.

Points will not be awarded retroactively. To earn Points for qualifying purchases at a Participating Retailer, you must present your Program Card or the phone number associated with your Program Account at the time of purchase. Your Program Account number may appear at the bottom of the store receipt. However, the presence of your Program Account number on the receipt does not mean all items, or any items, appearing on the receipt were qualifying purchases. To earn Points for qualifying purchases on the Site or in the App, you must have an Ace Hardware Account linked to your Program Account ("Linked Ace Hardware Account") at the time of purchase.

In addition, from time to time Ace may elect to award Points in connection with special offers or promotions, including the Ace Rewards Referral Friend Bonus Points Offer described below. Such Points are offered or awarded in Ace's sole discretion, may not be offered or awarded to all Program members, and are subject to the terms of the Special Offer. See each special offer or promotion for any specific terms, limitations, restrictions, or exclusions, including expiration dates.

Points for qualifying purchases will typically appear in your account within five (5) business days of your qualifying purchase. Points earned in connection with special offers or promotions will typically appear within the timeframe identified in the applicable offer or promotion. If you feel Points were not properly credited to your Program Account, you must notify us by calling Customer Service within thirty (30) days of (i) the date on which the qualifying purchase took place, or (ii) with respect to Points earned in connection with special offers or promotions, the date on which such Points should have been awarded per the terms of the applicable offer or promotion. You agree that our determination with respect to Points accrued shall be final. Points reflected in our records shall be deemed correct and we shall have the right to determine the Points to be awarded to you, consistent with these Program Terms, and to adjust or void Points at any time.

Ace Rewards Referral Friend Offer

From time to time, Ace may offer existing Program members the opportunity to participate in an Ace Rewards Referral Friend Offer (each a "Referral Offer") in the App. Members (whether under the same or a different account) may only participate in a maximum of one hundred (100) Referral Offers, regardless of the Incentive (as defined below) being offered. Existing Program members who elect to participate in a Referral Offer will be assigned a unique invitation code ("Invitation Code") to share with friends and family who are not already Ace Rewards members ("Non-members"). When members share their Invitation Code with an eligible Non-member and the eligible Non-member enrolls in the Program in the App while the Offer is still open and active, the referring member will earn one thousand (1,000) points ("Referral Bonus Point Incentive") or such other incentive that Ace has announced as the incentive at the time that particular Invitation Code was issued (the "Current Incentive"). Referral Bonus Points Incentive and Current Incentive may be referred to interchangeably herein as the "Incentive." Limit one Incentive per Referral Offer. If there is any reasonable question as to what Incentive was being offered by Ace at the time an Invitation Code was issued, Ace shall resolve the dispute in its sole discretion. Depending on the nature of the Incentive, the Incentive will either appear in the referring member's Program Account within approximately one (1) day following the Non-member's enrollment, or will be shipped or mailed to the referring member (at the address provided in the member's account) within two weeks' of the Non-member's enrollment, in Ace's sole discretion. Ace reserves the right to terminate the Referral Offer at any time, with or without advance notice. (Note: Removal of the Referral Offer from the App constitutes notice of the termination of the Referral Offer). Non-members must meet all Program eligibility requirements and must complete all Program enrollment requirements in the App using the Invitation Code provided by the referring member while the Referral Offer is active in order for the referring member to receive the Incentive. If a Non-member (i) fails to provide the referring member's Invitation Code at the time of enrollment in the Program in the App or (ii) enrolls in the Program on the Site or at a Participating Retailer, the referring member will not receive the Incentive. Ace reserves the right (in its sole discretion) to reject any Invitation Code, reject any Ace Rewards enrollment or terminate any existing Ace Rewards account (and prevent future enrollment by that person) if it suspects, in its sole discretion, that a member or Non-member involved in the use of such Invitation Code or attempted enrollment (a) has engaged in conduct to subvert the purposes of the Referral Offer, (b) has engaged or attempted to engage in fraudulent conduct to obtain an Incentive; or (c) has violated any Referral Offer or these Program Terms. Ace may give notice of its decision to reject an Invitation Code or terminate an account to the existing member and/or the Non-member by email, at its sole discretion. The Referral Offer is subject to these Program Terms. Void where prohibited. By participating in this Referral Offer, you agree to Ace Rewards Terms and Conditions, which are expressly incorporated herein. The Ace Rewards Terms and Conditions are available by request in any store, and are also available for review at: https://www.acehardware.com/customer-service?page=ace-rewards. The Ace Rewards Terms and Conditions are subject to change.

Earning and Redeeming Rewards

You must earn at least 2,500 Points to receive a Program reward ("Reward"). For every 2,500 Points accrued, you will receive a Reward redeemable for $5.00 off the purchase price of eligible merchandise. If you earn multiple Rewards at the same time (because you have accrued 5,000 or more Points), the Rewards may be combined into a single Reward or Ace may elect, in its sole discretion, to split the total value of the Rewards between multiple Rewards in denominations of Ace's choosing, provided that all Rewards are issued in multiples of $5.00. Ace does not issue partial or fractional Rewards.

Rewards are processed during the week in which the minimum 2,500 Point level is attained. Points are automatically deducted from your Program Account for issued Rewards. You cannot elect to retain the Points in your Program Account instead of receiving a Reward. Rewards are available in digital and print versions, as more fully described below, but digital and print versions of a Reward constitute a single Reward which may be redeemed only once.

Digital Rewards: Program Accounts with more than 2,500 Points on Sunday will have a digital Reward ("Digital Reward") issued and available for redemption on or about Monday. Redemption of Digital Rewards requires a Linked Ace Hardware Account and is not available to residents of Puerto Rico. Digital Rewards may be redeemed on the Site or in the App, or may be downloaded to your device or printed out for use at the Participating Retailer identified on the Digital Reward. In addition, Digital Rewards downloaded to your device or that you print out may be accepted by other Participating Retailers, in their sole discretion. For guidance on redeeming Digital Rewards, please review Ace's Customer Service policies.

Print Rewards: If a Digital Reward has not been redeemed by the end of the month following the month of issuance, Ace will mail a tangible print Reward ("Print Reward") to the mailing address associated with your Program Account if we have a valid mailing address for you. Notwithstanding the foregoing, Your Assigned Participating Retailer (as defined below), may request that we mail your Print Rewards to such Assigned Participating Retailer instead of mailing the Print Rewards to you. If your Print Reward is mailed to Your Assigned Participating Retailer, your Digital Reward will still be available redemption (see the paragraph above on Digital Rewards redemption) if you are a resident of the fifty United States or the District of Columbia. A Print Reward may be redeemed at the Participating Retailer identified on the Print Reward. In addition, Print Rewards may be accepted by other Participating Retailers, in their sole discretion.

Whether redeemed in-store, on the Site, or in the App, Rewards can be applied toward the purchase of eligible merchandise only. Eligible merchandise excludes: (i) rentals; (ii) in-store services; (iii) gift cards; (iv) city stickers, trash bags, and other licenses and permits; (v) lumber and building materials; (vi) shipping, handling, assembly, and delivery; (vii) liquor, tobacco, firearms, and fuel; (viii) payments on account, including house accounts and credit cards; (ix) previously purchased merchandise; and (x) taxes. Additional exclusions may apply. See your Assigned Participating Retailer for details.

Rewards are valid for a single transaction only. You may combine more than one Reward towards an eligible purchase and, except as otherwise prohibited, Rewards may be used in conjunction with other offers and discounts. If the value of the Reward(s) used is greater than the purchase price of eligible merchandise, before tax, no change will be given and the remaining balance of the Reward(s) will be forfeited. Photocopies, duplicates, and facsimiles of Print Rewards are not valid. Rewards are allocated pro rata across all eligible merchandise and will not be replaced if eligible merchandise is returned. Rewards can be used until their expiration date, unless sooner redeemed.

Additional Benefits

Ace, in its sole discretion, may offer additional benefits to Program members from time to time. These additional benefits may include:

  • Offers and coupons exclusively for members
  • Instant savings in-store, on the Site, and/or in the App

As of 5/21/20 Ace Rewards is suspending its benefit of "Free Delivery with qualifying online orders of $50 or more" due to current circumstances associated with COVID-19.

Proof of Program membership may be required to take advantage of Program Benefits.

Ace Rewards Premier

Ace Rewards Premier Eligibility and Expiration: Ace Rewards Premier status is available only to Ace Rewards Program members in good standing. Program members who spend $750 or more in any twelve (12) month period while an Ace Rewards Program member are automatically eligible for Ace Rewards Premier status; provided that corporate/business Program members and Program members with store house accounts are ineligible for Ace Rewards Premier status. Program members for whom we have a valid mailing address will be informed by mail approximately one to two months following the end of the calendar quarter during which they became eligible for Ace Rewards Premier. Information regarding eligibility for Ace Rewards Premier status is available in the App or by contacting Customer Service. Ace Rewards Premier status expires one (1) year from the end of the calendar quarter in which you qualify for Ace Rewards Premier status. Upon expiration of the one-year period, Program members may requalify for Ace Rewards Premier status for subsequent one-year terms if they continue to meet the Ace Rewards Premier eligibility criteria.

Ace Rewards Premier Benefits: Program members with Ace Rewards Premier status and for whom we have a valid mailing address will be mailed special printed offers and coupons (collectively, "Ace Rewards Premier Coupons"). Ace Rewards Premier Coupons are redeemable at the Participating Retailer identified on the Ace Rewards Premier Coupon and may be accepted by other Participating Retailers, in their sole discretion. Ace, in its sole discretion, determines the nature, amount, and frequency of Ace Rewards Premier Coupons, which Ace may change from time to time with or without notice to you. Not all Ace Rewards Premier Coupons may be made available to all Ace Rewards Premier members. See each Ace Rewards Premier Coupon for any specific terms, limitations, restrictions, and/or exclusions, including expiration dates.

Ace Rewards Frequent Buyer Savings Pilot Program Official Terms and Conditions

View Current Offers
  1. Eligibility: The Ace Rewards Frequent Buyer Savings Pilot Program (the "Ace Rewards Frequent Buyer Savings Pilot Program" or "Pilot Program") is sponsored by Ace Hardware Corporation, 2200 Kensington Court, Oak Brook, Illinois 60523 ("Ace" or "Sponsor") and is open to legal residents of the 50 United States or District of Columbia who are current Ace Rewards members in good standing ("Eligible Customers"). Void where prohibited.
  2. Pilot Program Dates: The Pilot Program will begin on or about September 1, 2020 and will end on August 31, 2021 ("Pilot Program Period").
  3. Pilot Program Participating Locations: The only Ace retail stores participating in the Pilot Program will be the following (each a "Pilot Program Participating Location" and collectively the "Pilot Program Participating Locations"):



    Purchases made at Ace retail locations that are not Pilot Program Participating Locations or at AceHardware.com do not qualify for the Ace Rewards Frequent Buyer Savings Pilot Program, nor can free items earned in the Frequent Buyer Savings Pilot Program be redeemed at Ace retail locations that are not Pilot Program Participating Locations.
  4. Pilot Program Offers: During the Pilot Program Period, Pilot Program Participating Locations will extend Pilot Program offers (each an "Offer" or collectively the "Offers") that will be posted at acehardware.com/frequent-buyer-savings (the "Frequent Buyer Website"). Each Offer will be for Eligible Customers to purchase certain quantities of specified products at Pilot Program Participating Locations during a stated time period (the "Offer Period") with a designated start date (the "Offer Start Date") and designated end date ("Offer End Date"), which will be set forth in the Offer terms which shall be posted online at the Frequent Buyer Website (the "Offer Terms"). Each individual purchase of a product that makes up the Offer shall be referred to as a "Qualifying Purchase" and completing all of the Qualifying Purchases to fulfill the Offer shall be referred to as meeting the "Purchase Requirements." If the Eligible Customer completes the Purchase Requirements of the Offer during the Offer Period, the Eligible Customer will be entitled to receive the incentive from a Pilot Program Participating Location (while supplies last), which will also be identified within the Offer Terms (the "Incentive"). Many Offers involve multiple purchases of products before the Participating Customer will earn the Incentive. Unless otherwise stated in the Offer Terms, the purchases do not have to be completed in a single transaction, but all required purchases do have to be completed during the Offer Period at a Pilot Program Participating Location. Once the final purchase of the Purchase Requirements of the Offer is completed, the Eligible Customer will have until the Offer End Date to claim the Incentive. Eligible Customers must check out at register with the Incentive item at a Pilot Program Participating Location and may be responsible for payment of applicable tax on the Incentive. If the Incentive is not claimed within that time period, it will be forfeited.

    Pilot Program Offers will be announced at the Frequent Buyer Website and will remain posted throughout the Offer Period.

    No rain checks or substitutions allowed for Qualifying Purchases or Purchase Requirements. Offer can only be fulfilled on current stock at Pilot Program Participating Locations.
  5. Offer Status: During the Offer Period, if an Eligible Customer makes a Qualifying Purchase from an active Offer at a Pilot Program Participating Location, the store-issued receipt will show the Eligible Customer's status for fulfilling the Purchase Requirements for that Offer. During the Offer Period, if an Eligible Customer makes purchases at a Pilot Program Participating Location but those purchases do not include any Qualifying Purchases from an active Offer, there will be no messaging about that Offer on the Eligible Customer's receipt (even if the Eligible Customer has previously made purchases toward that Offer). Eligible Customers should save their receipts when a Qualifying Purchase is made as there is not a method by which Eligible Customers can look up the status of their Qualifying Purchases toward Offers. However, Eligible Customers may find out their status by calling the Care Center at 888-827-4223. Note that there may be a limit on the number of Incentives that a customer may earn in connection with each Offer, as indicated in the Offer Terms.

    Example:

    Sample Offer: Buy five (5) bags of Scotts® Turf Builder® Weed & Feed (Covers 5000 sq ft 7430952) by August 31, 2021 and get (1) bag of Scotts® Turf Builder® Lawn Food (5000 sq ft., 7314263) for free (the "Sample Scotts Offer").

    On Oct 15th Eligible Customer purchases two (2) bags of Scotts® Turf Builder® Weed & Feed (Covers 5000 sq ft 7430952) at a Pilot Program Participating Location. Eligible Customer's receipt will show the Offer and that Eligible Customer has completed two (2) Qualifying Purchases toward the Purchase Requirements and still needs three (3) more Qualifying Purchases by August 31, 2021 in order to receive the Incentive.

    If on September 20th Eligible Customer visits a Pilot Program Participating Location and purchases items that do not include any Scotts® Turf Builder® Weed & Feed (Covers 5000 sq ft 7430952), there will not be any messaging on said Eligible Customer's receipt about the Sample Scotts Offer.
  6. General Terms: This Pilot Program is subject to all applicable federal, state and local laws. By participating and/or accepting an Incentive, Eligible Customers agree to be bound by these Official Terms and Conditions and the decisions of the Sponsor, which are final and binding, and to waive any right to claim ambiguity in the Pilot Program or these Official Terms and Conditions. If for any reason this Pilot Program is not able to be conducted as planned or the Pilot Program is not achieving desired goals to support the cost or effort of implementing the Pilot Program, then Sponsor reserves the right in its sole discretion to cancel, terminate, modify or suspend the Pilot Program by giving notice in the Pilot Program Participating Locations or on Sponsor's website. CAUTION: ANY ATTEMPT BY A PARTICIPANT TO UNDERMINE THE LEGITIMATE OPERATION OF THE PILOT PROGRAM MAY BE IN VIOLATION OF CRIMINAL AND CIVIL LAWS AND SHOULD SUCH AN ATTEMPT BE MADE, SPONSOR RESERVES THE RIGHT TO SEEK REMEDIES AND DAMAGES (INCLUDING ATTORNEY'S FEES) FROM ANY SUCH PARTICIPANT TO THE FULLEST EXTENT OF THE LAW, INCLUDING CRIMINAL PROSECUTION.
  7. Release: By participating in the Pilot Program and/or accepting an Incentive, Eligible Customers agree to comply with all Official Terms and Conditions, as stated, and to release Sponsor, each Pilot Program Participating Location, all Ace retailers, and each of their affiliate and subsidiary companies, and all of their officers, directors, employees, agents and representatives (collectively the "Released Parties") from any and all loss, cost, damage, and/or liability as a result of their participation in this Pilot Program, as well as from the acceptance and/or usage of Incentives (including without limitation to claims, costs, injuries, losses or damages related to personal injuries, death, damage to, loss or destruction of property, rights of publicity or privacy, defamation or portrayal in a false light.)
  8. Limitation of Liability/Arbitration/Jurisdiction/Choice of Law: Except where prohibited by law, as a further condition of participating in this Pilot Program, each Eligible Customer agrees that (a) any and all disputes and causes of action arising out of or connected with this Pilot Program shall be resolved individually, without resort to any form of class action, and exclusively, by final and binding arbitrations under the rules of the American Arbitration Association ("AAA"); (b) the Federal Arbitration Act shall govern the interpretations, enforcement and all proceeding at such arbitration; and (c) judgment upon such arbitration award may be entered in any court having jurisdiction. Under no circumstance will participants be permitted to obtain awards for, and entrant hereby waives all rights to claim punitive, incidental or consequential damages, or any other damages, including attorney's fees, and participant further waives all rights to have damages multiplied or increased. Each participant agrees that this agreement is governed by the laws of the State of Illinois (without regard to any conflicts of law provisions) and by participating, entrant hereby consents to the exclusive personal jurisdiction in Cook County in the State of Illinois.

Expiration

REWARDS WILL ISSUE AND EXPIRE ACCORDING TO THESE PROGRAM TERMS, SO KEEP YOUR MAILING ADDRESS AND OTHER PROGRAM ACCOUNT INFORMATION CURRENT TO ENSURE YOU RECEIVE REWARDS AND OTHER PROGRAM BENEFITS.

Points: Points do not expire and unused Points will remain in your Program Account until you reach the minimum number of Points needed to receive a Reward.

Rewards: Rewards expire on the last day of the fourth month following the month in which they are issued and available for redemption on the Site or via the App. For example, if a Reward is processed and available for redemption in January, the Reward will expire on May 31. You can obtain information regarding Reward expiration dates through your Linked Ace Hardware Account. The expiration date will appear on the Reward and is the same for both Digital Rewards and Print Rewards.

Ace Rewards Premier: Ace Rewards Premier status will expire as described in the Ace Rewards Premier section above. Ace Rewards Premier Coupons will expire on the date printed on the coupon.

Additional Exclusions and Limitations

In addition to any exclusions, conditions, and limitations specified in these Program Terms, all Digital Rewards, Print Rewards, Ace Rewards Premier Coupons, offers, coupons, promotions, and other Program benefits (collectively, "Program Benefits") are subject to availability and to the terms of the Program Benefit. See each Reward, offer, coupon, promotion or other Program Benefit for any specific terms, limitations, restrictions, or exclusions, including expiration dates. Program Benefits are void where prohibited.

Participating Retailers may alter the Program and the Program Benefits at their discretion. Please consult the Participating Retailer for details.

Value and Transfer

Points, Rewards, Ace Rewards Premier Coupons, and other Program Benefits: (i) have no cash value; (ii) cannot be exchanged for cash, in whole or in part; and (iii) have no value outside of the Program. At our discretion we may, but are not obligated to, replace unredeemed lost or stolen Print Rewards that have not expired. The accumulation of Points does not entitle you to any vested rights with respect to Points, Rewards, or any other Program Benefits.

A member's Program membership, Program Account, Program Card, Points, Rewards, Ace Rewards Premier Coupons, special offers, and all other Program Benefits or awards are for the use of the named Program member only and cannot be sold, shared, assigned, bartered, or otherwise transferred. In the event of a divorce of a Program member, the named Program member retains all Points and Rewards unless otherwise provided by a valid and final court order submitted to Ace. In the event of the death of a Program member, except as otherwise required by law, all Points and Rewards remain non-transferable.

Assigned Participating Retailer

If you enroll in the Program on the Site or via the App, Ace will assign a Participating Retailer to you based on the mailing address associated with your Program Account ("Assigned Participating Retailer"). If you enroll in the Program at a Participating Retailer, that Participating Retailer will be your Assigned Participating Retailer. From time to time Ace may change your Assigned Participating Retailer based on your shopping habits or other factors. In addition, you may contact Customer Service to request a change in your Assigned Participating Retailer, but any such change will be effective for future Rewards and other Program Benefits only and not Rewards or other Program Benefits that have already been processed.

Program Accounts; Program Account Termination

You are solely responsible for the accuracy and completeness of the information you supply in connection with your Program Account. Failure to keep your Program Account information current and complete may result in forfeiture or lapsing of Points, Rewards, Ace Rewards Premier status, Ace Rewards Premier Coupons, special offers, and other Program Benefits. You may access and update your information and access your Program Account status, including Points accrued, by contacting Customer Service. You can also access and update your Program Account online by logging into your Linked Ace Hardware Account on the Site. You may also update some Program Account information in the App. Please note that residents of Puerto Rico will not be able to manage Program Accounts via the Site or App.

You may terminate your Program Account at any time by contacting Customer Service. Ace may terminate your Program Account and your participation in the Program at any time, with or without notice to you and without liability or obligation to you, if we determine, in our sole discretion, that (i) you are ineligible for the Program; (ii) you have violated these Program Terms or the Terms of Use; (iii) you have engaged in illegal or fraudulent conduct or conduct that is dangerous, deceptive, improper, or objectionable; or (iv) it is advisable to protect the interests of Ace, our retailers, employees, customers, Program members, or any third party.

In the event we cancel the Program, your Program Account will automatically terminate upon the effective date of Program cancellation.

Upon termination of your Program Account for any reason, your membership in the Program terminates and all Points are voided. However, unless your Program Account was terminated due to fraud or other misconduct, Rewards issued prior to termination of your Program Account will remain valid through the applicable expiration date.

Errors and Misconduct

We reserve the right, in our sole discretion, to adjust, postpone, or void your Program Benefits, including Points and Rewards, or revoke or cancel your Ace Rewards Premier status at any time without notice, in the event of actual or suspected (i) human or technical errors; (ii) technical disruptions; (iii) misconduct, fraud, or other activity that impairs the administration, security, integrity, or proper use of the Program, any Program Benefits, or any property of Ace or Participating Retailers. In addition, we reserve the right, in our sole discretion, to adjust, postpone, or void your Program Benefits, including Points and Rewards, or revoke or cancel your Ace Rewards Premier status at any time without notice for any other reason we deem appropriate.

Disclaimer of Warranties and Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, THE PROGRAM AND ALL RELATED PRODUCTS, SERVICES, AND PROGRAM BENEFITS ARE PROVIDED "AS IS" WITHOUT ANY REPRESENTATION OR WARRANTY, EXPRESS, IMPLIED, OR STATUTORY, OF ANY KIND, INCLUDING WARRANTIES OF MERCHANTABILITY, NONINFRINGEMENT, OR FITNESS FOR ANY PARTICULAR PURPOSE.

TO THE FULLEST EXTENT PERMITTED BY LAW, ACE, ITS AFFILIATES, ITS RETAILERS AND THEIR RESPECTIVE DIRECTORS, MEMBERS, OFFICERS, EMPLOYEES, AGENTS, AND VENDORS SHALL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND, UNDER ANY THEORY OF LAW OR EQUITY, WHETHER FOR BREACH OF CONTRACT, TORT OR OTHERWISE, ARISING FROM THE PROGRAM OR YOUR USE OF THE PROGRAM OR ANY PRODUCTS, SERVICES, OR PROGRAM BENEFITS RELATED THERETO, INCLUDING DIRECT, INDIRECT, THIRD PARTY, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY THEREOF. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, ACE, ITS AFFILIATES, ITS RETAILERS AND THEIR RESPECTIVE DIRECTORS, MEMBERS, OFFICERS, EMPLOYEES, AGENTS, AND VENDORS, SHALL NOT BE RESPONSIBLE TO YOU OR ANY THIRD PARTY FOR OR IN CONNECTION WITH: (i) YOUR PARTICIPATION IN THE PROGRAM, (ii) YOUR USE OF ANY PRODUCTS, SERVICES, OR PROGRAM BENEFITS RELATED TO THE PROGRAM, (iii) ANY UNAUTHORIZED ACCESS TO YOUR PROGRAM ACCOUNT OR UNAUTHORIZED USE OF YOUR PROGRAM CARD OR REWARDS, OR (iv) TERMINATION OF YOUR PROGRAM ACCOUNT OR CANCELLATION OF THE PROGRAM.

CERTAIN STATE LAWS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY.

Arbitration Agreement

YOU AND ACE AGREE THAT ANY CLAIM OR DISPUTE AT LAW OR EQUITY THAT HAS ARISEN OR MAY ARISE BETWEEN US IN CONNECTION WITH THE PROGRAM WILL BE RESOLVED IN ACCORDANCE WITH THE PROVISIONS SET FORTH IN THIS SECTION. PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR RIGHTS AND WILL IMPACT HOW CLAIMS YOU AND ACE HAVE AGAINST EACH OTHER ARE RESOLVED.

You and Ace agree that any and all disputes or claims that have arisen or may arise between you and Ace in connection with the Program shall be resolved exclusively through confidential, final, and binding arbitration. YOU ARE GIVING UP THE RIGHT TO LITIGATE A DISPUTE IN COURT BEFORE A JUDGE OR JURY. The arbitration will be conducted by the American Arbitration Association ("AAA") under its rules and procedures, including the AAA's Supplementary Procedures for Consumer-Related Disputes (as applicable), as modified by this Agreement to Arbitrate. The AAA's rules and a form for initiating arbitration proceedings are available on the AAA's website at: www.adr.org.

The arbitration shall be held in the county in which you reside or at another mutually agreed location. If the value of the relief sought is $10,000 or less, either you or Ace may elect to have the arbitration conducted by telephone or based solely on written submissions, which election shall be binding on the other party subject to the arbitrator's discretion to require an in-person hearing if the circumstances warrant. Attendance at an in-person hearing may be made by telephone, unless the arbitrator requires otherwise.

The arbitrator will decide the substance of all claims in accordance with the laws of the State of Illinois, including recognized principles of equity, and will honor all claims of privilege recognized by law. The arbitrator's award shall be confidential, final, and binding, and judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof. Payment of all filing, administration, and arbitrator fees will be governed by the AAA's rules.

Prohibition of Class and Representative Actions and Non-Individualized Relief

You and Ace agree that each of us may bring claims against the other only on an individual basis and not as a plaintiff or class member in any purported class or representative action or proceeding. Unless both you and Ace agree otherwise, the arbitrator may not consolidate or join more than one person's or party's claims and may not otherwise preside over any form of a consolidated, representative, or class proceeding. Also, the arbitrator may award relief (including monetary, injunctive, and declaratory relief) only in favor of the individual party seeking relief and only to the extent necessary to provide relief necessitated by that party's individual claim(s). Any relief awarded cannot affect other Program members. YOU ARE GIVING UP THE RIGHT TO COMMENCE OR PARTICIPATE IN CLASS AND REPRESENTATIVE ACTIONS.

Miscellaneous

Applicable Law: The laws of the State of Illinois, without regard to principles of conflict of laws, will govern the Program and any claim or dispute that has arisen or may arise between you and Ace.

Taxes: Program members are solely responsible for any federal, state, or local taxes and/or government fees that may be imposed in connection with the Program.

Waiver: No delay or failure by Ace to enforce any of these Program Terms shall be a waiver of any of our rights under these Program Terms.

Severability: The invalidity or unenforceability of any provision(s) of these Program Terms shall not affect the validity or enforceability of any other provision. In the event that any provision of these Program Terms is found to be invalid or unenforceable, these Program Terms shall be construed in accordance with their terms as if the invalid or unenforceable provision was not contained therein.

Construction: The headings used in these Program Terms are for convenience only, are not a part of this agreement, and do not affect the interpretation of any of the provisions of these Program Terms. Any reference to the term "including" means "including, without limitation." All references to currency are stated in United States dollars.

Survival: The provisions regarding disclaimer of warranties, limitation of liability, arbitration agreement, prohibition of class and representative actions and non-individualized relief, and these miscellaneous provisions shall survive termination of your Program Account or cancellation of the Program.

Customer Service

If you have any questions regarding the Program or your Program Account, please contact Customer Service at 888-827-4223.

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Order Information

Track Your Order

Click here to track your order > Track Your Order

When can you track your order?

At our warehouse, tracking numbers are assigned to packages almost immediately and will appear in your order history page. It may take up to 48 hours or longer before the tracking # is visible on the Order History page. This is because even though your package has already shipped from our warehouse and is on its way to you, the carrier may not be able to provide any information about your package for up to 48 hours or more.

Orders placed on acehardware.com may be delivered by one of several different carriers and shipping methods. Therefore, tracking availability may vary depending on the type of item you purchased, the shipping method you selected during checkout, and the carrier that is delivering your item(s). Occasionally, orders are delivered via a carrier that does not offer the ability to track a package.

Finding Your Order Status:

The status of your order is easy to find.

  • Check your e-mail. You were required to enter an e-mail address during Checkout; you will receive e-mails keeping you up-to-date about the status of your order.
  • Visit the website. Sign in for your Order History at acehardware.com 24 hours a day. You may view information about your most recent orders (including tracking information) as well as past orders. If you checked out as a guest, please refer to your confirmation email for the package tracking number.

* Please note: Order information may not appear in your order history on acehardware.com for up to 1 hour.

If you still have questions about your order, please contact Customer Care at 888-827-4223 or email carecenter@acehardware.com.

Cancellations

Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons are:

  • Item(s) not available.
  • Difficulty in processing your payment information.
  • Cannot ship to the address provided.

If your order is cancelled, you will receive an e-mail notifying you of the cancellation. You will not be billed for any cancelled items.

There may be times when you wish to cancel the order you have placed (after you have clicked "Place Order", your order begins to process).

If you wish to cancel your order, you can do so from either your "Order History" page, under My Account (if you are logged into the acehardware.com website), or through the Track Your Order page. Since our system is designed to fill orders and get them on their way as quickly as possible, you may not be able to cancel your Ship-to-Home order before it has been shipped your way. If you receive your order, simply return any items you do not want by following our Return Instructions and returning to your local store. You can find your local store on the Store Locator

Damaged Orders

When you pick up your order, or when it is delivered (through Deliver from Store or Ship to Home), you should immediately inspect your order. Carefully inspect the packaging as well as the contents of the package. It is normal for the package to show some wear; however, if damage did occur to the product, please contact the store where your order was picked up or made the delivery or contact Customer Care immediately by calling at 888-827-4223. Please have your order number available when you call.

For more information regarding Ship to Home, click here.

For more information regarding Delivery from Store, click here.

For more information regarding Store Pickup, click here.

Assembly Information

Assembly is available on select items such as grills, patio furniture and snow throwers on acehardware.com. Applicable assembly fee will be shown on product page and in cart.

Here’s how Assembly works:

  • Shop your local store on acehardware.com.
  • Acehardware.com customers can select assembly on the product page or in cart if the item is eligible.
  • Assembly is not eligible on Ship to Home orders.
  • Assembly is not available for same day or next day delivery.
  • You will be notified via email that your assembly order is ready for pickup or ready for delivery.
  • Your local Ace store may charge a re-stocking fee of 15%, minimum of $20, for an item that has been assembled and returned.
  • Assembled items should be returned to the same local Ace store from which it was picked up or delivered from.

Emails About My Order

After you place your order, you will receive e-mails about your order. Below are examples of e-mails you might receive:

  • Order Received Email: This e-mail confirms that we have received your order. It includes your order number. Keep this e-mail for your records.
  • Order is Ready Email: This e-mail confirms that your order or part of your order is ready for pickup or delivery. You may receive multiple e-mails depending on the items you selected, or if you ordered multiple items with different delivery/pickup methods. The "ready" time of your order depends on the delivery/pickup method selected, item selected, and your delivery/pickup location.
  • Order has Shipped Email: This e-mail confirms that your order or part of your order has shipped. You may receive multiple e-mails depending on the items you selected. The shipped time of your order depends on the shipping method selected, item selected, and your shipping location. For Ship to Home orders, you will find your package tracking number on this email.
  • Order Update Email: On occasion, an order is placed for Free Store Pickup or Deliver from Store, however inventory is sold out as the order is placed. As a courtesy, we order the item to be shipped to your store from our closest warehouse. Look for your Order Ready Email as your items become ready for Free Store Pickup or Deliver from Store.
  • Order Cancellation Email: On occasion, you may receive this e-mail for the following reasons; item(s) not available, difficulty in processing your payment information, or cannot ship to the address provided. Please call Customer Care at 888-827-4223 with any questions.
  • Return Summary Email: You will receive this confirmation email after a return (initiated by you) is processed for items in your order. This email will include details about the items returned and the dollar amount refunded.

Track Your Order

Track Your Order

Click here to track your order > Track Your Order

When can you track your order?

At our warehouse, tracking numbers are assigned to packages almost immediately and will appear in your Order History page. It may take up to 48 hours or longer before the tracking # is visible on the Order History page. This is because even though your package has already shipped from our warehouse and is on its way to you, the carrier may not be able to provide any information about your package for up to 48 hours or more.

Orders placed on acehardware.com may be delivered by one of several different carriers and shipping methods. Therefore, tracking availability may vary depending on the type of item you purchased, the shipping method you selected during checkout, and the carrier that is delivering your item(s). Occasionally, orders are delivered via a carrier that does not offer the ability to track a package.

Finding Your Order Status:

The status of your order is easy to find.

  • Check your email. You were required to enter an email address during Checkout; you will receive emails keeping you up-to-date about the status of your order.
  • Visit the website. Sign in for your Order History at acehardware.com 24 hours a day. You may view information about your most recent orders (including tracking information) as well as past orders. If you checked out as a guest, please refer to your confirmation email for the package tracking number.

* Please note: Order information may not appear in your Order History on acehardware.com for up to 1 hour.

If you still have questions about your order, please contact Customer Care at 888-827-4223.

Cancellations

Cancellations

Occasionally, orders or parts of an order are canceled by our system for various reasons. Some reasons are:

  • Item(s) not available.
  • Difficulty in processing your payment information.
  • Cannot ship to the address provided.

If your order is canceled, you will receive an email notifying you of the cancellation. You will not be billed for any canceled items.

There may be times when you wish to cancel the order you have placed (after you have clicked "Place Order", your order begins to process).

If you wish to cancel your order, you can do so from either your "Order History" page, under My Account (if you are logged into the acehardware.com website), or through the Track Your Order page. Since our system is designed to fill orders and get them on their way as quickly as possible, you may not be able to cancel your Ship-to-Home order before it has been shipped your way. If you receive your order, simply return any items you do not want by following our Return Instructions and returning to your local store. You can find your local store on the Store Locator.

Damaged Orders

Damaged Orders

When you pick up your order, or when it is delivered (through Deliver from Store or Ship to Home), you should immediately inspect your order. Carefully inspect the packaging as well as the contents of the package. It is normal for the package to show some wear; however, if damage did occur to the product, please contact the store where your order was picked up or made the delivery, or contact Customer Care immediately by calling at 888-827-4223. Please have your order number available when you call.

For more information regarding Ship to Home, click here.

For more information regarding Delivery from Store, click here.

For more information regarding Store Pickup, click here.

Assembly Information

Assembly Information

Assembly is available on select items such as grills, patio furniture and snow throwers on acehardware.com. Applicable assembly fee will be shown on product page and in cart.

Here’s how Assembly works:

  • Shop your local store on acehardware.com.
  • Acehardware.com customers can select assembly on the product page or in cart if the item is eligible.
  • Assembly is not eligible on Ship to Home orders.
  • Assembly is not available for same day or next day delivery.
  • You will be notified via email that your assembly order is ready for pickup or ready for delivery.
  • Your local Ace store may charge a re-stocking fee of 15%, minimum of $20, for an item that has been assembled and returned.
  • Assembled items should be returned to the same local Ace store from which it was picked up or delivered from.

Emails About Your Order

Emails About My Order

After you place your order, you will receive emails about your order. Below are examples of emails you might receive:

  • Order Received Email: This email confirms that we have received your order. It includes your order number. Keep this email for your records.
  • Order is Ready Email: This email confirms that your order or part of your order is ready for pickup or delivery. You may receive multiple emails depending on the items you selected, or if you ordered multiple items with different delivery/pickup methods. The "ready" time of your order depends on the delivery/pickup method selected, item selected, and your delivery/pickup location.
  • Order has Shipped Email: This email confirms that your order or part of your order has shipped. You may receive multiple emails depending on the items you selected. The shipped time of your order depends on the shipping method selected, item selected, and your shipping location. For Ship to Home orders, you will find your package tracking number on this email.
  • Order Update Email: On occasion, an order is placed for Free Store Pickup or Deliver from Store, however inventory is sold out as the order is placed. As a courtesy, we order the item to be shipped to your store from our closest warehouse. Look for your Order Ready Email as your items become ready for Free Store Pickup or Deliver from Store.
  • Order Cancellation Email: On occasion, you may receive this email for the following reasons; item(s) not available, difficulty in processing your payment information, or cannot ship to the address provided. Please call Customer Care at 888-827-4223 with any questions.
  • Return Summary Email: You will receive this confirmation email after a return (initiated by you) is processed for items in your order. This email will include details about the items returned and the dollar amount refunded.

Easy Returns

Return policies may vary by store due to COVID-19.
Please check with your local retailer.

30 Day Return Policy

Where to Return:

We recommend that you make returns of online purchases to an Ace retail store near you that can issue you a refund (less applicable shipping, handling and other charges). If you do not have an Ace retail store near you or if you need alternative return instructions, please contact Customer Care at 888-827-4223

Funds Returned:

If you do not return the item to an Ace retail store near you, the cost of shipping the item back to Ace will be paid by you, unless you received the incorrect item, or the item you received was damaged or defective. You will receive a refund of the purchase price and your delivery and/or assembly fee, as applicable. Your refund will be issued in the original form of payment. If Ace Rewards were used to pay for your purchase, the Reward value or coupon amount is forfeited upon return of the product. We reserve the right to accept returns unless suspected fraud or abuse.

How to Return:

You may return most items within 30 days from the original purchase date as long as the item is unused, in like-new condition, and in the original packaging. In each case, you must provide all paperwork, including product instructions or information and your packing slip/receipt, and any parts and accessories. You should also bring a valid photo ID. If it is 30 days from your original purchase date, please contact the manufacturer directly.

Return Exceptions:

30 Day Return Policy does not include Gift Cards, Magnolia Home Paint or gas-powered outdoor equipment. If you return merchandise that was purchased in whole or in part with one or more Rewards, the Reward(s) will be forfeited.

  • Gift Cards cannot be returned for any reason.
  • Because each Magnolia Home Paint product is made to order, undamaged paint products are non-refundable. Magnolia Home Paint products purchased on acehardware.com cannot be returned to Ace Hardware for any reason. If your Magnolia Home Paint product arrives damaged or is the wrong color/item, please contact Customer Care at 888-827-4223.
  • Gas-Powered Outdoor Equipment (such as tillers, edgers, mowers, string trimmers, blowers, tractors, generators, chainsaws, snow blowers, as well as all other gas powered equipment) may be returned within 30 days of the date of purchase, with original receipt, provided that it is unused, in like-new condition and in its original packaging. Gas-Powered Outdoor Equipment cannot be returned once gas or oil has been put in it, even if the equipment has been drained of these materials. If you put gas or oil in the equipment you will need to contact the manufacturer regarding any product issues. The manufacturer will handle your claim in accordance with the manufacturer’s policies. Authorized service center information can be found in the owner’s manual or contact Customer Service at 1-866-290-5334 to obtain location information for service centers. Note that appropriate maintenance and use of your equipment is required to ensure manufacturer’s specified warranty is not voided.
  • Clearance items are final sale.
  • Hazardous materials and products that use hazardous materials, such as flammable liquids or gasses may only be returned to your local Ace store.

If you wish to return a Delivered, Assembled and/or Customized Item:

  • Tinted liquid interior or exterior paint is a Customized Item.
  • Delivered, Assembled and/or Customized items should be returned to the same local Ace store from which it was delivered, assembled and/or customized.
  • Your local Ace store may charge a re-stocking fee of 15%, minimum of $20, for an item that has been assembled and returned but is not damaged or defective.
  • If you received the proper item that was not damaged or defective, you may be charged a $15 pickup fee. You will not be reimbursed for the original delivery fee, if applicable.
  • If you wish to return a Delivered, Assembled and/or Customized Item that Ace incorrectly fulfilled (for example, the wrong color, model or item), or if the item is damaged or defective, return the item(s) to the same store from which it was delivered, assembled and/or customized.

If you wish to return a Hanover Outdoor Product: Issues with Hanover Outdoor products (including broken or missing parts) can be resolved quickly and easily by reaching out to our customer service department. Returns on Hanover Outdoor products are accepted for 30-days from date of receipt; PLEASE DO NOT RETURN TO AN ACE HARDWARE STORE. If you are in need of assistance, please contact us at 877-397-5144 or contactus@hanoverproducts.com.

Return Instructions

Where to Return:

We recommend that you make returns of online purchases to an Ace retail store near you that can issue you a refund (less applicable shipping, handling and other charges). If you do not have an Ace retail store near you or if you need alternative return instructions, please contact Customer Care at 888-827-4223

How to Return:

You may return most items within 30 days from the original purchase date as long as the item is unused, in like-new condition, and in the original packaging. In each case, you must provide all paperwork, including product instructions or information and your packing slip/receipt, and any parts and accessories. You should also bring a valid photo ID. If it is 30 days from your original purchase date, please contact the manufacturer directly.

Return Credit

Funds Returned:

If you do not return the item to an Ace retail store near you, the cost of shipping the item back to Ace will be paid by you, unless you received the incorrect item, or the item you received was damaged or defective. You will receive a refund of the purchase price and your delivery and/or assembly fee, as applicable. Your refund will be issued in the original form of payment. If Ace Rewards were used to pay for your purchase, the Reward value or coupon amount is forfeited upon return of the product. We reserve the right to accept returns unless suspected fraud or abuse.

30 Day Return Policy

30 Day Return Policy

Where to Return:

We recommend that you make returns of online purchases to an Ace retail store near you that can issue you a refund (less applicable shipping, handling and other charges). If you do not have an Ace retail store near you or if you need alternative return instructions, please contact Customer Care at 888-827-4223.

Funds Returned:

If you do not return the item to an Ace retail store near you, the cost of shipping the item back to Ace will be paid by you, unless you received the incorrect item, or the item you received was damaged or defective. You will receive a refund of the purchase price and your delivery and/or assembly fee, as applicable. Your refund will be issued in the original form of payment. If Ace Rewards were used to pay for your purchase, the Reward value or coupon amount is forfeited upon return of the product. We reserve the right to accept returns unless suspected fraud or abuse.

How to Return:

You may return most items within 30 days from the original purchase date as long as the item is unused, in like-new condition, and in the original packaging. In each case, you must provide all paperwork, including product instructions or information and your packing slip/receipt, and any parts and accessories. You should also bring a valid photo ID. If it is 30 days or more from your original purchase date, please contact the manufacturer directly.

Return Exceptions:

30 Day Return Policy does not include Gift Cards, Magnolia Home Paint or Gas-Powered Outdoor Equipment. If you return merchandise that was purchased in whole or in part with one or more Rewards, the Reward(s) will be forfeited.

  • Gift Cards cannot be returned for any reason.
  • Because each Magnolia Home Paint product is made to order, undamaged paint products are non-refundable. Magnolia Home Paint products purchased on acehardware.com cannot be returned to Ace Hardware for any reason. If your Magnolia Home Paint product arrives damaged or is the wrong color/item, please contact Customer Care at 888-827-4223.
  • Gas-Powered Outdoor Equipment (such as tillers, edgers, mowers, string trimmers, blowers, tractors, generators, chainsaws, snow blowers, as well as all other gas powered equipment) may be returned within 30 days of the date of purchase, with original receipt, provided that it is unused, in like-new condition and in its original packaging. Gas-Powered Outdoor Equipment cannot be returned once gas or oil has been put in it, even if the equipment has been drained of these materials. If you put gas or oil in the equipment you will need to contact the manufacturer regarding any product issues. The manufacturer will handle your claim in accordance with the manufacturer’s policies. Authorized service center information can be found in the owner’s manual or contact Customer Service at 1-866-290-5334 to obtain location information for service centers. Note that appropriate maintenance and use of your equipment is required to ensure manufacturer’s specified warranty is not voided.
  • Clearance items are final sale.
  • Hazardous materials and products that use hazardous materials, such as flammable liquids or gasses may only be returned to your local Ace store.

If you wish to return a Delivered, Assembled and/or Customized Item:

  • Tinted liquid interior or exterior paint is a Customized Item.
  • Delivered, Assembled and/or Customized items should be returned to the same local Ace store from which it was delivered, assembled and/or customized.
  • Your local Ace store may charge a re-stocking fee of 15%, minimum of $20, for an item that has been assembled and returned but is not damaged or defective.
  • If you received the proper item that was not damaged or defective, you may be charged a $15 pickup fee. You will not be reimbursed for the original delivery fee, if applicable.
  • If you wish to return a Delivered, Assembled and/or Customized Item that Ace incorrectly fulfilled (for example, the wrong color, model or item), or if the item is damaged or defective, return the item(s) to the same store from which it was delivered, assembled and/or customized.

If you wish to return a Hanover Outdoor Product: Issues with Hanover Outdoor products (including broken or missing parts) can be resolved quickly and easily by reaching out to our customer service department. Returns on Hanover Outdoor products are accepted for 30-days from date of receipt; PLEASE DO NOT RETURN TO AN ACE HARDWARE STORE. If you are in need of assistance, please contact us at 877-397-5144 or contactus@hanoverproducts.com.

Return Instructions

Return Instructions

Where to Return:

We recommend that you make returns of online purchases to an Ace retail store near you that can issue you a refund (less applicable shipping, handling and other charges). If you do not have an Ace retail store near you or if you need alternative return instructions, please contact Customer Care at 888-827-4223.

How to Return:

You may return most items within 30 days from the original purchase date as long as the item is unused, in like-new condition, and in the original packaging. In each case, you must provide all paperwork, including product instructions or information and your packing slip/receipt, and any parts and accessories. You should also bring a valid photo ID. If it is 30 days or more from your original purchase date, please contact the manufacturer directly.

Return Credit

Return Credit

Funds Returned:

If you do not return the item to an Ace retail store near you, the cost of shipping the item back to Ace will be paid by you, unless you received the incorrect item, or the item you received was damaged or defective. You will receive a refund of the purchase price and your delivery and/or assembly fee, as applicable. Your refund will be issued in the original form of payment. If Ace Rewards were used to pay for your purchase, the Reward value or coupon amount is forfeited upon return of the product. If the original form of payment is not available, we will credit via gift card. We reserve the right to accept returns unless suspected fraud or abuse.

Payments & Pricing

Payments & Pricing

Discounts & Codes

Steps for redeeming a Promotion or Coupon Code:

  • Within the cart, enter the code exactly as it appears, in the box titled "Promotion or Coupon Code" at the bottom left of the screen.
  • Codes are case sensitive.
  • Click "Apply."

If your discount qualifies, it will be displayed in the cart or in the payment summary. Only one Promotional Discount code per order will be accepted.

Payment Options

Credit/Debit cards accepted:

  • Visa
  • MasterCard
  • American Express
  • Discover Card

Other forms of payment:

  • Paypal

We do not accept:

  • CODs
  • Layaway plan

* Important information about payment:

All payment forms are charged at time or order.For your security, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria

Sales Tax

Acehardware.com is a division of Ace Hardware Corporation. Ace Hardware Corporation is registered to collect tax in all states currently imposing sales and use tax and is required to assess and remit the tax based on the rules of the state wherein you have directed us to ship the product being purchased. Customers claiming exemptions from the sales or use tax should contact the Ace Customer Care to coordinate the submission of required exemption documentation and a refund of any taxes collected on exempt transactions.

Redeeming Rewards

To redeem your reward, you must first create an online account and link your existing Ace Rewards number to that account. If you are not already an Ace Rewards member, you can join after you create your acehardware.com account here.

You will earn 10 points for every $1 spent on acehardware.com or at a participating Ace Hardware location. At the end of any calendar month, you will earn a $5 reward for every 2,500 points you have in your account. Any remaining points will remain in your account and carry over to the next month. These rewards will present on your checkout page of acehardware.com and will have a hard copy mailed to the address associated with your account.

Ace Rewards are redeemed in the cart and savings will be shown under the Merchandise Subtotal. Customers may select as many or as little applicable rewards.

Reward valid for one transaction only. Cannot be redeemed for rental, in-store services, Ace gift cards, city stickers and trash bags, lumber and building materials, liquor, tobacco, firearms, fuel, payment on an account, or previously purchased merchandise. Transaction must be greater than or equal to Reward value before tax. If your purchase total is less than the total selected Rewards value, the remaining Rewards amount is forfeited. No cash back. Reward may not be sold or transferred. Void if photocopied or duplicated. No cash value. Coupon cannot be replaced if merchandise is returned.

* Additional exclusions may apply.

Exclusions

Coupons may not be sold or transferred, have no cash value, cannot be applied to previously purchased merchandise, and cannot be replaced if merchandise is returned. Printed coupons are void if photocopied or duplicated.

Gift Cards: Gift cards purchases are not eligible for promotions or other coupon offers.

Excluded Merchandise: Certain product categories and brands are not eligible for promotional discounts or coupons. Some brands have pricing policies that restrict the prices that Ace may sell or advertise their products. The following is a list of brands and categories that are generally excluded for promotions discounts or coupons. This list may not be exhaustive and may change from time to time. If you have questions, please contact the Customer Care Center.

Excluded Categories:

  • Air Compressors
  • Air Sanders & Grinders
  • Air Sanders & Grinders
  • Angle Grinders
  • Belt Sanders
  • Bench Grinder
  • Bench Grinders
  • Chainsaws
  • Circular Saws
  • Combo Power Tool Sets
  • Corded Drills
  • Cordless Drills
  • Electric Water Heaters
  • Garage Door Openers
  • Gas Water Heaters
  • Generators
  • Hedge Trimmers
  • Impact Wrenches
  • Jig Saws
  • Lawn Mowers
  • Leaf Blowers
  • Nailers
  • Orbital Sanders
  • Oscillatint Tools
  • Planers and Joiners
  • Polishers and Buffers
  • Power Nailers
  • Power Screwdrivers
  • Pressure Washers
  • Propane Water Heaters
  • Riding Mowers
  • Rotary tools
  • Routers
  • Screwdrivers
  • Sharpening Machines
  • Sheet Sanders
  • Snow Blowers
  • Staplers
  • Tillers and Cultivators
  • Trimmers and Edger
  • Water Heater Accessories
  • Wood Chippers

Excluded Brands:

  • AMMEX
  • Blue Buffalo
  • Broil King
  • Clark+Kensington®
  • Craftsman®
  • Custom LeatherCraft
  • DEWALT®
  • Dyson
  • EGO
  • ENO®
  • Essence
  • Forney
  • Grill Mark
  • GrillGrate®
  • Hanover
  • InSinkErator
  • iRobot
  • Kamado Joe®
  • Kick Ash Basket
  • Magnolia
  • Milwaukee
  • Nest
  • Pit Barrel Cooker Co.
  • Ring
  • Royal
  • STIHL®
  • TORO®
  • Traeger®
  • Valspar
  • Weber
  • YETI®
  • Zoeller

Discounts & Codes

Discounts & Codes

Steps for redeeming a Promotion or Coupon Code:

  • Within the cart, enter the code exactly as it appears, in the box titled "Promotion or Coupon Code" at the bottom left of the screen.
  • Codes are case sensitive.
  • Click "Apply."

If your discount qualifies, it will be displayed in the cart or in the payment summary. Only one Promotional Discount code per order will be accepted.

Payment Options

Payment Options

Credit/Debit cards accepted:

  • Visa
  • MasterCard
  • American Express
  • Discover Card

Other forms of payment:

  • Paypal
  • Ace Gift Card

We do not accept:

  • CODs
  • Layaway plan

* Important information about payment:

All payment forms are charged at time of order. For your security, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria. If the original form of payment is not available, we will credit via gift card.

Sales Tax

Sales Tax

Acehardware.com is a division of Ace Hardware Corporation. Ace Hardware Corporation is registered to collect tax in all states currently imposing sales and use tax and is required to assess and remit the tax based on the rules of the state wherein you have directed us to ship the product being purchased. Customers claiming exemptions from the sales or use tax should contact the Ace Customer Care to coordinate the submission of required exemption documentation and a refund of any taxes collected on exempt transactions.

Redeeming Rewards

Redeeming Rewards

To redeem your reward, you must first create an online account and link your existing Ace Rewards number to that account. If you are not already an Ace Rewards member, you can join after you create your acehardware.com account here.

You will earn 10 points for every $1 spent on acehardware.com or at a participating Ace Hardware location. At the end of any calendar month, you will earn a $5 reward for every 2,500 points you have in your account. Any remaining points will remain in your account and carry over to the next month. These rewards will present on your checkout page of acehardware.com and will have a hard copy mailed to the address associated with your account.

Ace Rewards are redeemed in the cart and savings will be shown under the Merchandise Subtotal. Customers may select as many or as little applicable Rewards.

Rewards are valid for one transaction only. Cannot be redeemed for rental, in-store services, Ace gift cards, city stickers and trash bags, lumber and building materials, liquor, tobacco, firearms, fuel, payment on an account, or previously purchased merchandise. Transaction must be greater than or equal to Rewards value before tax. If your purchase total is less than the total selected Rewards value, the remaining Rewards amount is forfeited. No cash back. If you return merchandise that was purchased in whole or in part with one or more Rewards, the Reward(s) will be forfeited. Rewards may not be sold or transferred. Void if photocopied or duplicated. No cash value. Coupon cannot be replaced if merchandise is returned.

* Additional exclusions may apply.

Exclusions

Exclusions

Coupons may not be sold or transferred, have no cash value, cannot be applied to previously purchased merchandise, and cannot be replaced if merchandise is returned. Printed coupons are void if photocopied or duplicated.

Gift Cards: Gift cards purchases are not eligible for promotions or other coupon offers.

Excluded Merchandise: Certain product categories and brands are not eligible for promotional discounts or coupons. Some brands have pricing policies that restrict the prices that Ace may sell or advertise their products. The following is a list of brands and categories that are generally excluded from promotions, discounts or coupons. This list may not be exhaustive and may change from time to time. If you have questions, please contact the Customer Care Center.

Excluded Categories:

  • Air Compressors
  • Air Sanders & Grinders
  • Angle Grinders
  • Belt Sanders
  • Bench Grinders
  • Chainsaws
  • Circular Saws
  • Combo Power Tool Sets
  • Corded Drills
  • Cordless Drills
  • Electric Water Heaters
  • Garage Door Openers
  • Gas Water Heaters
  • Generators
  • Hedge Trimmers
  • Impact Wrenches
  • Jig Saws
  • Lawn Mowers
  • Leaf Blowers
  • Nailers
  • Orbital Sanders
  • Oscillating Tools
  • Planers and Joiners
  • Polishers and Buffers
  • Power Nailers
  • Power Screwdrivers
  • Pressure Washers
  • Propane Water Heaters
  • Riding Mowers
  • Rotary Tools
  • Routers
  • Screwdrivers
  • Sharpening Machines
  • Sheet Sanders
  • Snow Blowers
  • Staplers
  • Tillers and Cultivators
  • Trimmers and Edger
  • Water Heater Accessories
  • Wood Chippers

Excluded Brands:

  • AMMEX
  • Blue Buffalo
  • Broil King
  • Clark+Kensington®
  • Craftsman®
  • Custom LeatherCraft
  • DEWALT®
  • Dyson
  • EGO
  • ENO®
  • Essence
  • Forney
  • Grill Mark
  • GrillGrate®
  • Hanover
  • InSinkErator
  • iRobot
  • Kamado Joe®
  • Kick Ash Basket
  • Magnolia
  • Milwaukee
  • Nest
  • Pit Barrel Cooker Co.
  • Ring
  • Royal
  • STIHL®
  • TORO®
  • Traeger®
  • Valspar
  • Weber
  • YETI®
  • Zoeller

Gift Cards

Ace Card Terms and Conditions

Last Updated: 4/13/20

These Ace Card Terms and Conditions ("Card Terms") govern your use of Ace gift cards, including tangible gift cards, eGift cards, merchandise return cards, and promotional cards (collectively, "Cards"), which are issued by Ace Incentives, Inc. ("Ace Incentives" or "we" or "us"). These Card Terms constitute a binding agreement between you and Ace Incentives. IMPORTANT: THESE CARD TERMS AFFECT YOUR LEGAL RIGHTS AND OBLIGATIONS AND INCLUDE A BINDING CONFIDENTIAL ARBITRATION CLAUSE, A WAIVER OF YOUR RIGHT TO PARTICIPATE IN CLASS ACTIONS, AND A WAIVER OF YOUR RIGHT TO A JURY TRIAL. BY PURCHASING, USING, OR ACCEPTING A CARD, YOU ACCEPT AND AGREE TO BE BOUND BY THESE CARD TERMS. If you do not agree with these Card Terms, do not purchase, use, or accept a Card.

  1. Redemption. Cards are redeemable only for purchases at participating Ace Hardware locations in the United States or online at www.acehardware.com. For online purchases, (i) a maximum of three (3) gift cards may be redeemed per order and (ii) the total value of gift cards redeemed cannot exceed $250 per order. To find a participating Ace Hardware location, please call Customer Care toll free at 1-888-827-4223. Cards cannot be used to purchase gift cards or pay Ace Hardware accounts. Cards have no value until purchased (or otherwise properly issued with respect to merchandise return cards and promotional cards) and activated. Each time a Card is used, the purchase amount will be debited against the Card's available balance.
  2. Reloads. Tangible gift Cards without a fixed face value purchased from participating Ace Hardware locations can be reloaded with additional value. Other Cards, including tangible gift cards purchased online or from third-party retailers, Cards with a fixed face values, egift cards, merchandise return cards and promotional cards cannot be reloaded. You may add value to a reloadable Card at participating Ace Hardware locations, subject to the maximum purchase limitations described in Section 8 below or the maximum face value of the card, if any, whichever is less.
  3. Balance Inquiries. You can check your Card balance by calling Customer Care toll free at 1-888-827-4223 or online at www.acehardware.com/balanceinquiry.
  4. No Refunds or Returns. Except as required by law, Cards are non-refundable and cannot be returned or redeemed for cash. Unused Cards purchased from third-party retailers are subject to the gift card return policies of such retailers.
  5. Lost or Stolen Cards. Contact Customer Care at 1-888-827-4223 immediately if your Card has been lost or stolen. Lost or stolen Cards will be replaced for the remaining Card value per Ace Incentives' records only if you present the Card number and proof of purchase (of the original purchase or most recent reload, as applicable) satisfactory to Ace Incentives.
  6. Expiration and Escheat. Except as otherwise provided in these Card Terms, Cards do not expire. The underlying funds on tangible Cards issued prior to August 8, 2019 do not expire, but the tangible Card may expire. Upon expiration of the tangible Card, you may have the remaining available balance of the Card transferred to a new Card only if you present the Card number and proof of purchase satisfactory to Ace Incentives. Please call Customer Care at 1-888-827-4223 for assistance.

    Ace Incentives may be required to remit the cash value of a Card's unused balance to a state agency pursuant to the state's abandoned property or escheat laws. If we have remitted the unused balance of your Card to such a state, the Card will have a zero balance in our records and you will no longer be able to redeem the Card; however, you may be able to file a claim to reclaim your escheated property. Please contact your state's unclaimed property department for guidance.
  7. Fees. Ace Incentives does not charge inactivity fees or service fees.
  8. Maximum Purchase. Unless you have entered into a separate written agreement with Ace Incentives for the bulk purchase of Cards, you agree that (i) you shall not purchase or otherwise obtain more than $10,000 in total Card value in any one day and (ii) you shall not load or reload any individual Card with a value of more than $250 in any one day.
  9. Resale. Resale of Cards to third parties for cash or other consideration is prohibited, although you may transfer a Card to a third party as a gift. If you wish to sell or distribute Cards, please visit our Corporate Bulk Card website for more information.
  10. Promotional Cards. "Promotional Cards" are Cards that are provided for no cash consideration in connection with contests, sweepstakes, giveaways, and other promotions. Promotional Cards may expire. See each Promotional Card for any specific terms, restrictions, or exclusions, including expiration dates.
  11. Deactivation; Suspension. Ace Incentives reserves the right to deactivate, suspend, or refuse to honor any Card in the event of failure of consideration, such as a disputed credit card charge or returned check, or if Ace Incentives suspects the Card was obtained or is being used fraudulently. Please immediately report any loss, theft, or suspected fraud to Customer Care at 1-888-827-4223.
  12. Disclaimer of Warranties and Limitation of Liability. TO THE FULLEST EXTENT PERMITTED BY LAW, THE CARDS AND ALL RELATED PRODUCTS AND SERVICES ARE PROVIDED "AS IS" WITHOUT ANY REPRESENTATION OR WARRANTY, EXPRESS, IMPLIED, OR STATUTORY, OF ANY KIND, INCLUDING WARRANTIES OF MERCHANTABILITY, NONINFRINGEMENT, OR FITNESS FOR ANY PARTICULAR PURPOSE.

    TO THE FULLEST EXTENT PERMITTED BY LAW, ACE INCENTIVES, ITS AFFILIATES, AND THEIR RESPECTIVE DIRECTORS, MEMBERS, OFFICERS, EMPLOYEES, AGENTS, AND VENDORS SHALL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND, UNDER ANY THEORY OF LAW OR EQUITY, WHETHER FOR BREACH OF CONTRACT, TORT OR OTHERWISE, ARISING FROM THE CARDS OR YOUR USE OF THE CARDS OR ANY PRODUCTS OR SERVICES RELATED THERETO, INCLUDING DIRECT, INDIRECT, THIRD PARTY, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY THEREOF. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, ACE INCENTIVES, ITS AFFILIATES, AND THEIR RESPECTIVE DIRECTORS, MEMBERS, OFFICERS, EMPLOYEES, AGENTS, AND VENDORS, SHALL NOT BE RESPONSIBLE TO YOU OR ANY THIRD PARTY FOR OR IN CONNECTION WITH: (i) YOUR USE OF ANY CARDS OR PRODUCTS OR SERVICES RELATED TO THE CARDS, OR (ii) ANY UNLAWFUL, UNAUTHORIZED, OR FRAUDULENT CONDUCT BY YOU OR BY ANY THIRD PARTY RELATED TO ANY CARD.

    CERTAIN STATE LAWS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY.
  13. Arbitration Agreement and Prohibition of Class and Representative Actions and Non-Individualized Relief. YOU AND ACE INCENTIVES AGREE THAT ANY CLAIM OR DISPUTE AT LAW OR EQUITY THAT HAS ARISEN OR MAY ARISE BETWEEN (i) YOU AND ACE INCENTIVES, (ii) YOU AND ACE INCENTIVES' AFFILIATES, AND/OR (iii) YOU AND THE DIRECTORS, MEMBERS, OFFICERS, EMPLOYEES, OR AGENTS OF ACE INCENTIVES OR ACE INCENTIVES' AFFILIATES (EACH AND "ACE INCENTIVES PARTY" AND, COLLECTIVELY, THE "ACE INCENTIVES PARTIES") IN CONNECTION WITH THESE CARD TERMS OR YOUR PURCHASE, USE, OR ACCEPTANCE OF ANY CARD WILL BE RESOLVED IN ACCORDANCE WITH THE PROVISIONS SET FORTH IN THIS SECTION. PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR RIGHTS AND WILL IMPACT HOW CLAIMS YOU AND THE ACE INCENTIVES PARTIES HAVE AGAINST EACH OTHER ARE RESOLVED.

    You and we agree that any and all disputes or claims that have arisen or may arise between you and one or more of the Ace Incentives Parties in connection with (i) any Card, including your purchase, use or acceptance of any Card, and/or (ii) these Card Terms, shall be resolved exclusively through confidential, final, and binding arbitration. YOU ARE GIVING UP THE RIGHT TO LITIGATE A DISPUTE IN COURT BEFORE A JUDGE OR JURY. The arbitration will be conducted by the American Arbitration Association ("AAA") under its rules and procedures, including the AAA's Supplementary Procedures for Consumer-Related Disputes (as applicable), as modified by this Agreement to Arbitrate. The AAA's rules and a form for initiating arbitration proceedings are available on the AAA's website at: www.adr.org.

    The arbitration shall be held in the county in which you reside or at another mutually agreed location. If the value of the relief sought is $10,000 or less, either you or we may elect to have the arbitration conducted by telephone or based solely on written submissions, which election shall be binding on the other party subject to the arbitrator's discretion to require an in-person hearing if the circumstances warrant. Attendance at an in-person hearing may be made by telephone, unless the arbitrator requires otherwise.

    The arbitrator will decide the substance of all claims in accordance with the laws of the State of Illinois, including recognized principles of equity, and will honor all claims of privilege recognized by law. The arbitrator's award shall be confidential, final, and binding, and judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof. Payment of all filing, administration, and arbitrator fees will be governed by the AAA's rules.

    You and we agree that each of us may bring claims against the other (and that you may bring claims against any Ace Incentives Party) only on an individual basis and not as a plaintiff or class member in any purported class or representative action or proceeding. Unless both you and we agree otherwise, the arbitrator may not consolidate or join more than one person's or party's claims and may not otherwise preside over any form of a consolidated, representative, or class proceeding. Also, the arbitrator may award relief (including monetary, injunctive, and declaratory relief) only in favor of the individual party seeking relief and only to the extent necessary to provide relief necessitated by that party's individual claim(s). Any relief awarded cannot affect other purchasers, users or recipients of Cards. YOU ARE GIVING UP THE RIGHT TO COMMENCE OR PARTICIPATE IN CLASS AND REPRESENTATIVE ACTIONS.
  14. Additional Terms. If you purchase or redeem Cards on a website, your activity on the website may be subject to additional terms, including a Privacy Policy and Terms of Use. Please carefully review all such additional terms. These websites may be owned and operated by third parties that are not affiliated with Ace Incentives.
  15. Miscellaneous.

    Applicable Law: The laws of the State of Illinois, without regard to principles of conflict of laws, will govern the Card Terms and any claim or dispute that has arisen or may arise between you and Ace Incentives in connection with the Cards.

    Taxes: Program members are solely responsible for any federal, state, or local taxes and/or government fees that may be imposed in connection with the Cards.

    Waiver: No delay or failure by Ace Incentives to enforce any of these Card Terms shall be a waiver of any of our rights under these Card Terms.

    Severability: The invalidity or unenforceability of any provision(s) of these Card Terms shall not affect the validity or enforceability of any other provision. In the event that any provision of these Card Terms is found to be invalid or unenforceable, these Card Terms shall be construed in accordance with their terms as if the invalid or unenforceable provision was not contained therein.

    Construction: The headings used in these Card Terms are for convenience only, are not a part of this agreement, and do not affect the interpretation of any of the provisions of these Card Terms. Any reference to the term "including" means "including, without limitation."

    Survival: The provisions regarding disclaimer of warranties, limitation of liability, arbitration agreement, prohibition of class and representative actions and non-individualized relief, and these miscellaneous provisions shall survive termination of the Card Terms.
  16. Customer Care. If you have any questions regarding a Card, please contact Customer Care at 1-888-827-4223.

Shipping, Delivery & Pickup

Shipping, Delivery & Pickup

  Curbside Pickup at Ace

Ace is here to help. Place your order on acehardware.com and pick up Curbside at your local store.

How it works:

  1. ORDER – Order on acehardware.com and select Free Store Pickup during checkout
  2. DRIVE – Once you receive a confirmation email that your order is ready for pickup, head to your local Ace
  3. CALL – When you arrive, call the store phone number (found on your order confirmation) and a helpful associate will bring out your order.

Available at participating locations. Some restrictions apply.

Ship to Home

Ship to Home is a convenient service available only to acehardware.com online customers where most items can be delivered to a specified address.

Here’s how Ship-to-Home works:

  • Shop your local store on acehardware.com.
  • Once you have selected an item, click the 'Add to Cart button' and you will see if this item is able to be shipped to your home. You can choose ship to home in your cart.
  • Continue to proceed through the checkout process through to order completion.
  • Once the order is placed, you will receive an Order Confirmation email with your shipment tracking information.
  • For quicker delivery, please select Next Day or Second Day shipping.
  • After you complete your Ship-to-Home order, the receipt page provides you with your order number and information about the order. Keep your order number in a safe place; it will be needed for all order references.

There are shipping charges associated with Ship-to-Home orders. Shipping costs for orders placed on acehardware.com are based on the weight of the total order. An order containing multiple items typically receives a volume-shipping discount and therefore your total shipping and handling cost may be lower than the sum of individual ship charges appearing in your cart. You will be provided with the total shipping cost for your order during checkout.

You can also have your Ship-to-Home orders expedited. Ace offers Next Day and Second Day shipping options in addition to Standard Ground. *Total delivery time includes processing and carrier transit time for all 50 states.

Please note, business days are Monday - Friday, excluding federal holidays within the United States. Most items may be shipped all 50 states via Standard Ground, Second Day and Next Day Service. However, Gift Cards can only be shipped via Standard Ground and Next Day.

See below for shipment arrival timing:

  • Next Day Shipping (Arrives Next Business Day)
  • Second Day Shipping (Arrives within 2 Business Days)
  • Standard Ground Shipping (Arrives in 3 to 8 Business Days)

You have 30 days from the time of package delivery per the carrier, to report an issue with your order.

Delivery from Store

Delivery from Store is Ace´s delivery service for acehardware.com customers, available at participating stores. You can now find the products you need online and have them delivered to you by a helpful Ace associate as early as the same day! If you are trying to complete a project quickly, want to get larger sized items to your home or job site or if you just can't make it into the store, Delivery from Store is for you.

Here is how Delivery from Store works:

  • Shop your local store on acehardware.com.
  • If your item is eligible for Delivery from Store, it will be noted on the product page along with the earliest delivery date.
  • Delivery distance varies by store. Your delivery location must be within your local store’s delivery area - - you can check this on the product page or in cart by typing in your delivery address.
  • You may choose Delivery from Store in the cart.
  • During checkout, you will be prompted to select a delivery date and, depending on the items in your cart, you may select "unattended" delivery. At this point you are ready to place your order.
  • Upon receipt of your order, we will confirm whether or not the items in your order are in stock and available.
  • You will receive an email when your order is ready for delivery, if your order delivery date is delayed, or if your order is cancelled.
  • For attended and unattended delivery, your local store will contact you to schedule a delivery time. For attended and unattended delivery (no signature required), your items will be left on the first threshold (front door/garage etc.). Your local store reserves the right to not deliver unattended items for safety reasons.
  • Your local Ace store may charge you a pickup fee if an item that was delivered from store is being returned and needs to be picked up. You will not get reimbursed the original delivery fee.
  • If your order arrives damaged, incomplete or does not arrive on the expected date, please contact the store delivering your order.
  • For attended delivery, you or your representative must be 18 years of age or older and a signature is required.
  • If you are not at the confirmed delivery location at the designated time, you must reschedule your delivery (a re-delivery fee may apply) or your order may be canceled.
  • Delivery fee will be shown in checkout.
  • Ace Rewards members are eligible to receive free Next Day delivery on in-stock orders with a merchandise subtotal (before rewards discount and tax is charged) of $50 or more. Free delivery offer excludes same day delivery. Orders must be placed on days the store is open, before 4pm local time or 2 hours before store closing time, whichever is earlier.

Free Store Pickup

Free Store Pickup - Fulfilled from Store:

In a hurry or need something right away? Free Store Pick up: Fulfilled from Store allows you to buy online from your local Ace and pickup as early as today. Item(s) must be in-stock and order placed at least 2 hours before store closing at the participating Ace store selected.

Here’s how Free Store Pickup – Fulfilled from Store works:

  • Shop your local store on acehardware.com.
  • If your item is eligible for Free Store Pickup, it will be noted in your cart. You may choose Free Store Pickup in your cart.
  • If your order was placed at least 2 hours before store closing and the item(s) were in stock in the store, you may pick up your order the same day it was placed.
  • Once the order is placed, you will receive an Order Confirmation email.
  • Next you will receive a Ready for Pickup email indicating your items are ready and available for pick up.
  • When you pick up your order, be sure to have your order number in a safe place; it will be needed for all order references. You must present your order number and one form of photo ID when you pick up your order at an Ace Hardware store.

Free Store Pickup - Fulfilled from Warehouse:

When an item on www.acehardware.com is available for Free Store Pickup – Fulfilled from Warehouse, that means you can save shipping costs by choosing to have your item(s) delivered to an Ace Hardware store near you for FREE! Free Store Pickup – Fulfilled from Warehouse is available only to www.acehardware.com online customers.

Here’s how Free Store Pickup – Fulfilled from Warehouse works:

  • Shop your local store on acehardware.com.
  • If your item is eligible for Free Store Pickup, it will be noted in your cart. You may choose Free Store Pickup in your cart.
  • If your order was placed at least 2 hours before store closing and the item(s) were in stock in the store, you may pick up your order the same day it was placed.
  • Once the order is placed, you will receive an Order Confirmation email and your items are on their way to your local store.
  • Next, you will receive a Ready for Pickup email indicating your items are ready and available for pick up.
  • When you pick up your order, be sure to have your order number in a safe place; it will be needed for all order references. You must present your order number and one form of photo ID when you pick up your order at an Ace Hardware store.

Ship to Home

Ship to Home

Ship to Home is a convenient service available only to acehardware.com online customers where most items can be delivered to a specified address.

Here’s how Ship to Home works:

  • Shop your local store on acehardware.com.
  • Once you have selected an item, click the 'Add to Cart' button and you will see if this item is able to be shipped to your home. You can choose Ship to Home in your cart.
  • Continue to proceed through the checkout process through to order completion.
  • Once the order is placed, you will receive an Order Confirmation email with your shipment tracking information.
  • For quicker delivery, please select Next Day or Second Day shipping.
  • After you complete your Ship to Home order, the receipt page provides you with your order number and information about the order. Keep your order number in a safe place; it will be needed for all order references.

There are shipping charges associated with Ship-to-Home orders. Shipping costs for orders placed on acehardware.com are based on the weight of the total order. An order containing multiple items typically receives a volume-shipping discount and therefore your total shipping and handling cost may be lower than the sum of individual ship charges appearing in your cart. You will be provided with the total shipping cost for your order during checkout.

You can also have your Ship to Home orders expedited. Ace offers Next Day and Second Day shipping options in addition to Standard Ground. *Total delivery time includes processing and carrier transit time for all 50 states.

Please note, business days are Monday - Friday, excluding federal holidays within the United States. Most items may be shipped to all 50 states via Standard Ground, Second Day and Next Day Service. However, Gift Cards can only be shipped via Standard Ground and Next Day.

See below for shipment arrival timing:

  • Next Day Shipping (Arrives Next Business Day)
  • Second Day Shipping (Arrives within 2 Business Days)
  • Standard Ground Shipping (Arrives in 3 to 8 Business Days)

You have 30 days from the time of package delivery per the carrier, to report an issue with your order.

Delivery from Store

Delivery from Store

Delivery from Store is Ace´s delivery service for acehardware.com customers, available at participating stores. You can now find the products you need online and have them delivered to you by a helpful Ace associate as early as the same day! If you are trying to complete a project quickly, want to get larger-sized items to your home or job site or if you just can't make it into the store, Delivery from Store is for you.

Here is how Delivery from Store works:

  • Shop your local store on acehardware.com.
  • If your item is eligible for Delivery from Store, it will be noted on the product page along with the earliest delivery date.
  • Delivery distance varies by store. Your delivery location must be within your local store’s delivery area - - you can check this on the product page or in cart by typing in your delivery address.
  • You may choose Delivery from Store in the cart.
  • During checkout, you will be prompted to select a delivery date and, depending on the items in your cart, you may select "Unattended" Delivery. At this point you are ready to place your order.
  • Upon receipt of your order, we will confirm whether or not the items in your order are in stock and available.
  • You will receive an email when your order is ready for delivery, if your order delivery date is delayed, or if your order is canceled.
  • For attended delivery, your local store will contact you to schedule a delivery time. For attended and unattended delivery (no signature required), your items will be left on the first threshold (front door/garage etc.). Your local store reserves the right to not deliver unattended items for safety reasons.
  • Your local Ace store may charge you a pickup fee if an item that was delivered from store is being returned and needs to be picked up. You will not get reimbursed the original delivery fee.
  • If your order arrives damaged, incomplete or does not arrive on the expected date, please contact the store delivering your order.
  • For attended delivery, you or your representative must be 18 years of age or older and a signature is required.
  • If you are not at the confirmed delivery location at the designated time, you must reschedule your delivery (a re-delivery fee may apply) or your order may be canceled.
  • Delivery fee will be shown in checkout.
  • Ace Rewards members are eligible to receive free Next Day delivery on in-stock orders with a merchandise subtotal (before rewards discount and tax is charged) of $50 or more. Free delivery offer excludes Same Day delivery. Orders must be placed on days the store is open, before 4pm local time or 2 hours before store closing time, whichever is earlier.

Free Store Pickup

Free Store Pickup

Free Store Pickup - Fulfilled from Store:

In a hurry or need something right away? Free Store Pick up: Fulfilled from Store allows you to buy online from your local Ace and pickup as early as today. Item(s) must be in-stock and order placed at least 2 hours before store closing at the participating Ace store selected.

Here’s how Free Store Pickup – Fulfilled from Store works:

  • Shop your local store on acehardware.com.
  • If your item is eligible for Free Store Pickup, it will be noted in your cart. You may choose Free Store Pickup in your cart.
  • If your order was placed at least 2 hours before store closing and the item(s) were in stock in the store, you may pick up your order the same day it was placed.
  • Once the order is placed, you will receive an Order Confirmation email.
  • Next you will receive a Ready for Pickup email indicating your items are ready and available for pick up.
  • When you pick up your order, be sure to have your order number in a safe place; it will be needed for all order references. You must present your order number and one form of photo ID when you pick up your order at an Ace Hardware store.

Free Store Pickup - Fulfilled from Warehouse:

When an item on www.acehardware.com is available for Free Store Pickup – Fulfilled from Warehouse, that means you can save shipping costs by choosing to have your item(s) delivered to an Ace Hardware store near you for FREE! Free Store Pickup – Fulfilled from Warehouse is available only to www.acehardware.com online customers.

Here’s how Free Store Pickup – Fulfilled from Warehouse works:

  • Shop your local store on acehardware.com.
  • If your item is eligible for Free Store Pickup, it will be noted in your cart. You may choose Free Store Pickup in your cart.
  • If your order was placed at least 2 hours before store closing and the item(s) were in stock in the store, you may pick up your order the same day it was placed.
  • Once the order is placed, you will receive an Order Confirmation email and your items are on their way to your local store.
  • Next, you will receive a Ready for Pickup email indicating your items are ready and available for pick up.
  • When you pick up your order, be sure to have your order number in a safe place; it will be needed for all order references. You must present your order number and one form of photo ID when you pick up your order at an Ace Hardware store.

Store Locator

Store Locator

Click here to find your local Ace > Store Locator

Find Your Local Ace

Store Locator

Click here to find your local Ace > Store Locator

Product Information

Product Information

Product Inquires

Finding Products

There are two ways to find the products you are looking for on acehardware.com: Searching by Keyword or Item Number in the search box or by browsing the links from the Home Page. No matter which method you use, you will find a variety of sorting functions to help you find what you are looking for.

Learning More about Products

If you would like more information about an item you see on acehardware.com, simply click on the item. This will take you to a Product Detail page that provides a complete description of the product. For more information regarding products, please contact Customer Care at 888-827-4223.

Product Recalls

For your convenience, product recall information is provided below for products that may have been sold on acehardware.com and at independent Ace Hardware retail stores. style="margin-top: 10px;">
Schneider Electric Recalls Square D Safety Switches Due to Electrical Shock Hazard (4/17/2018) ►

Vornado Air Recalls Electric Space Heaters Due to Fire and Burn Hazards (4/3/2018) ►

Kidde Recalls Dual Sensor Smoke Alarms Due to Risk of Failure to Alert Consumers to a Fire (3/21/2018) ►

InSinkErator® Recalls SinkTop™ Switch Accessory for Garbage Disposals Due to Fire Hazard (3/6/2018) ►

Woodstream Recalls Mosquito Magnet Traps Due to Injury Hazard (3/6/2018) ►

Redbarn Pet Products Expands Voluntary Recall of Dog Chews (3/6/2018) ►

Digital Clamp Meters Recalled by Klein Tools Due to Shock and Burn Hazards (5/19/2016) ►

Cosco Recalls convertible Hand Trucks (2/25/2015) ►

Keurig Recalls MINI Plus Brewing Systems Due to Burn Hazard (12/23/2014) ►

Lithonia Lighting Recalls Emergency Lights Due to Fire Hazard (05/28/2014) ►

Gree Reannounces Dehumidifier Recall Due to Serious Fire and Burn Hazards; More Fires and Property Damage Reported (05/15/2014) ►

Legrand Wiremold Expands Recall of Under-Cabinet Power Strips Due to Electric Fire Hazard (05/15/2014) ►

Ace Hardware Recalls LED Clamp Light Due to Shock and Fire Hazard (03/25/2014) ►

Toro® Recalls TimeMaster™ and TurfMaster™ Lawn Mowers Due to Injury Hazard (12/10/2013) ►

Gree Recalls 12 Brands of Dehumidifiers Due to Serious Fire and Burn Hazards; More Than $2 Million in Property Damage Reported (9/12/2013) ►

Char-Broil® Recalls Patio Bistro Gas Grills Due to Burn Hazard (8/15/2013) ►

Toro® Recalls Zero Turn Riding Mowers Due to Fire Hazard (5/9/2013) ►

Manchester Tank & Equipment Company Recalls Propane Cylinders Due to Fire Hazard (4/9/2013) ►

Remote-Controlled Helicopters Recalled by Midwest Trading Group Due to Fire and Burn Hazards (4/2/2013) ►

3M™ Recalls Filtrete Room Air Purifiers Due to Fire Hazard (3/26/2013) ►

Progressive® International Recalls Canning Jar Lifters Due to Laceration Hazard (2/6/2013) ►

Kaytee® Recalls Bird Treats and Greens Due to Possible Salmonella Contamination from Parsley Flakes (2/19/2013) ►

Toro® Riding Mowers Recalled Due to Fire Hazard (11/27/2012) ►

Kawasaki Motors Recalls Lawn Mower Engines Due to Fire Hazard (11/15/2012) ►

Cabot® Recalls Wood Cleaner and Wood Brightener With Spray Pump Due to Irritation and Burn Hazard (9/27/2012) ►

Legrand® Wiremold Recalls Power Strips Due to Electric Shock Hazard (9/6/2012) ►

Sherwin-Williams® Recalls Krylon Glaze and Acrylic Due to Fire Hazard (8/28/2012) ►

Gas Cylinders Recalled by Worthington Cylinders Wisconsin Due to Fire Hazard (2/23/2012) ►

Warranties

Manufacturer's Warranties

Many of the items that are sold on www.acehardware.com come with a manufacturer's warranty. For additional information on the manufacturer's warranty for a specific product, contact the manufacturer directly.

Parts & Repairs

Please contact the manufacturer of an item directly with any parts and repairs questions.

If you still have questions about your order, please contact Customer Care at 888-827-4223 or email carecenter@acehardware.com.

Product Inquiries

Product Inquiries

Finding Products

There are two ways to find the products you are looking for on acehardware.com: Searching by Keyword or Item Number in the search box or by browsing the links from the Home Page. No matter which method you use, you will find a variety of sorting functions to help you find what you are looking for.

Learning More about Products

If you would like more information about an item you see on acehardware.com, simply click on the item. This will take you to a Product Detail page that provides a complete description of the product. For more information regarding products, please contact Customer Care at 888-827-4223.

Product Recalls

Product Recalls

For your convenience, product recall information is provided below for products that may have been sold on acehardware.com and at independent Ace Hardware retail stores.


Sterno Home Recalls Path Light Kits With LED Power Supplies Due to Shock Hazard (5/14/20) ►

Ronson Brand Tech Torch Recalled by Zippo Due to Fire Hazard (10/8/19) ►

Seabreeze International Recalls Bathroom Heaters Due to Fire Hazard (11/20/18) ►

A. O. Smith Recalls Ultra-Low NOx Water Heaters Due to Fire Hazard (11/8/18) ►

Black & Decker Recalls Hammer Drills Due to Injury Hazard (11/1/18) ►

Brookstone Wireless Speakers Recalled Due to Fire Hazard (10/19/18) ►

Schneider Electric Recalls Square D Safety Switches Due to Electrical Shock Hazard (4/17/2018) ►

Vornado Air Recalls Electric Space Heaters Due to Fire and Burn Hazards (4/3/2018) ►

Kidde Recalls Dual Sensor Smoke Alarms Due to Risk of Failure to Alert Consumers to a Fire (3/21/2018) ►

InSinkErator® Recalls SinkTop™ Switch Accessory for Garbage Disposals Due to Fire Hazard (3/6/2018) ►

Woodstream Recalls Mosquito Magnet Traps Due to Injury Hazard (3/6/2018) ►

Redbarn Pet Products Expands Voluntary Recall of Dog Chews (3/6/2018) ►

Digital Clamp Meters Recalled by Klein Tools Due to Shock and Burn Hazards (5/19/2016) ►

Cosco Recalls convertible Hand Trucks (2/25/2015) ►

Keurig Recalls MINI Plus Brewing Systems Due to Burn Hazard (12/23/2014) ►

Lithonia Lighting Recalls Emergency Lights Due to Fire Hazard (05/28/2014) ►

Gree Reannounces Dehumidifier Recall Due to Serious Fire and Burn Hazards; More Fires and Property Damage Reported (05/15/2014) ►

Legrand Wiremold Expands Recall of Under-Cabinet Power Strips Due to Electric Fire Hazard (05/15/2014) ►

Ace Hardware Recalls LED Clamp Light Due to Shock and Fire Hazard (03/25/2014) ►

Toro® Recalls TimeMaster™ and TurfMaster™ Lawn Mowers Due to Injury Hazard (12/10/2013) ►

Gree Recalls 12 Brands of Dehumidifiers Due to Serious Fire and Burn Hazards; More Than $2 Million in Property Damage Reported (9/12/2013) ►

Char-Broil® Recalls Patio Bistro Gas Grills Due to Burn Hazard (8/15/2013) ►

Toro® Recalls Zero Turn Riding Mowers Due to Fire Hazard (5/9/2013) ►

Manchester Tank & Equipment Company Recalls Propane Cylinders Due to Fire Hazard (4/9/2013) ►

Remote-Controlled Helicopters Recalled by Midwest Trading Group Due to Fire and Burn Hazards (4/2/2013) ►

3M™ Recalls Filtrete Room Air Purifiers Due to Fire Hazard (3/26/2013) ►

Progressive® International Recalls Canning Jar Lifters Due to Laceration Hazard (2/6/2013) ►

Kaytee® Recalls Bird Treats and Greens Due to Possible Salmonella Contamination from Parsley Flakes (2/19/2013) ►

Toro® Riding Mowers Recalled Due to Fire Hazard (11/27/2012) ►

Kawasaki Motors Recalls Lawn Mower Engines Due to Fire Hazard (11/15/2012) ►

Cabot® Recalls Wood Cleaner and Wood Brightener With Spray Pump Due to Irritation and Burn Hazard (9/27/2012) ►

Legrand® Wiremold Recalls Power Strips Due to Electric Shock Hazard (9/6/2012) ►

Sherwin-Williams® Recalls Krylon Glaze and Acrylic Due to Fire Hazard (8/28/2012) ►

Gas Cylinders Recalled by Worthington Cylinders Wisconsin Due to Fire Hazard (2/23/2012) ►

Warranties

Warranties

Manufacturer's Warranties

Many of the items that are sold on www.acehardware.com come with a manufacturer's warranty. For additional information on the manufacturer's warranty for a specific product, contact the manufacturer directly.

Parts & Repairs

Parts & Repairs

Please contact the manufacturer of an item directly with any parts and repairs questions.

If you still have questions about your order, please contact Customer Care at 888-827-4223.

Safety, Security, and Privacy

Privacy Policy

This Privacy Policy was last revised on and is effective as of 6/30/2020.

This Privacy Policy forms part of your legal agreement with Ace Hardware Corporation, its subsidiaries, and affiliates (collectively, "Ace" or "we" or "us") under Ace’s Terms of Use. By downloading, installing, accessing, or using any of the Online Services (as defined below) or by submitting information to us in a manner governed by this Privacy Policy, you agree to the terms of this Privacy Policy, as amended from time to time.

Note for Non-U.S. Visitors: The Online Services and the products and services offered on the Online Services are intended only for residents of the fifty (50) United States and the District of Columbia and are not directed to individuals residing outside the United States, who may be subject to different privacy laws. If you reside outside the United States, do not access or use the Online Services.

Ace recognizes that you care how information about you is collected and used. We have created this Privacy Policy to inform you of our general information collection, use and sharing practices for (i) our websites, mobile applications, and other online, digital, and mobile services, applications and platforms that link to this Privacy Policy or on which this Privacy Policy appears, as well as the content, features, and software available on them (collectively, "Online Services"), (ii) online communications through or related to the Online Services, (iii) offline communications through our Customer Care Department in connection with the Online Services, and (iv) our Ace Rewards program.

If you have any questions regarding this Privacy Policy, please contact our Customer Service Department by email at carecenter@acehardware.com or by phone at 888-827-4223.

What Information About Me Is Collected And How Does Ace Use It?

Information You Choose to Provide

We collect and store information, including personal information, that you choose to submit to us by entering it into the Online Services, providing it to a Customer Care representative, or providing it to us in some other manner. For example, information will be collected when you open or manage accounts (such as an online account or an Ace Rewards membership account), when you place an order, when you sign up to receive emails, newsletters or other promotional communications, when you enter a contest or sweepstakes, when you contact us with online inquiries, and/or when you otherwise voluntarily submit or provide information to us. The information that you may provide to us includes, but is not limited to: names, billing addresses, shipping addresses, email addresses, telephone numbers, Ace Rewards membership ID numbers, payment information, Ace account usernames and passwords, information regarding orders, birth month, demographic information, and information regarding interests and preferences. You can choose not to submit this information to us, but you may not be able to complete transactions (such as opening or accessing an account or purchasing a product on the Online Services) unless you provide the required information.

This information is used for the purpose for which it was collected. For example, the information is used to process, track, and ship orders, to send order and shipping confirmations, to manage billing and payment processes, to operate the Ace Rewards program, to provide emails, newsletters, and other communications you have requested, to administer and fulfill sweepstakes and contests (including tax reporting), to post product reviews and other content provided by you, and to provide customer service.

We may also generally use this information to conduct audits, to manage our information and financial systems, to prevent, identify, and investigate malicious or illegal activity, fraud, and security matters, to evaluate and improve our products, services, merchandise, Online Services, and customer service, to contact you about sales, product recommendations, special offers, and new site features from Ace and other selected vendors, to promote and market our business, products, and services to you and to engage service providers, to track, measure, and improve the effectiveness of our marketing, including digital marketing, to comply with your preferences regarding marketing communications, and for administrative and analytical purposes. In addition, we may use this information for any other purpose you have authorized.

Information We Collect Automatically Through Technologies

Cookies and Other Technologies

Like many online services, we collect and store certain information automatically whenever you interact with our Online Services. For example, we collect your IP address, browser and device information, including operating system, application software, and reference site domain name, every time you access or use the Online Services. We also collect information regarding customer traffic patterns and usage and mobile application usage data. We may use this information in combination with other information we have about you, including personal information.

Ace uses cookies, which are small data files created by a Web server and stored by your browser. We also use pixel tags, which are tiny graphic images, also known as web beacons, action tags, or transparent GIF files. Cookies and pixel tags permit the Online Services to function properly. For example, they help us to identify account holders and Ace Rewards members and to optimize the log-in, account management, and shopping experience. They also allow us to hold selections in a shopping cart when a user leaves without checking out. In addition, we may use cookies and other technologies to store your preferences and provide a personalized experience on the Online Services.

Most browsers accept cookies by default but allow you to block or delete them. If you restrict cookies, you may not be able to use some features of the Online Services. To learn more about cookies and how to disable them, please consult the "Help" feature of your browser or your device's user guide.

Analytics

Ace also use cookies and other technologies to implement analytics tools, including Google Analytics, that help us understand how the Online Services are performing, how you engage with the Online Services, and how you interact with our advertisements and communications. The information we collect using Google Analytics, which may be shared with Google, doesn’t include names or contact information, but may include Ace Rewards membership ID numbers, IP addresses, and activity on the Online Services. For more information on your privacy choices in connection with Google Analytics, including the Google Analytics Browser Opt-Out Add On, please visit the Google website at: https://www.google.com/policies/privacy/partners/.

Interest-Based Advertising

We and our advertising vendors use online technologies, including cookies and pixel tags, to collect information about your online activities over time and across third-party websites and platforms. These technologies enable us or our vendors, including Google, to recognize a unique cookie or pixel tag placed by us or our vendors when you accessed the Online Services or by an entity when you visited a non-affiliated website or platform. This information is used to manage advertising effectiveness and provide you with online advertisements, including advertisements on unaffiliated websites and platforms, more likely to be of interest to you. These technologies also allow us to learn which advertisements bring users to our Online Services and to manage affiliate advertising.

For more information about interest-based advertising (often referred to as online behavioral advertising or targeted advertising) and how to manage your preferences for interest-based ads, please visit the following third- party websites:

To opt out of receiving interest-based advertisements from members of the Digital Advertising Alliance (DAA), please visit the DAA website at: www.aboutads.info/choices

To opt out of receiving interest-based advertisements from members of the Network Advertising Initiative (NAI), please visit the NAI website at: www.networkadvertising.org/choices

Please note that these opt-out mechanisms are browser and device specific. If you wish to opt-out of interest-based advertising across all browsers and devices, you need visit the above websites from each browser and device you use. Please consult your device’s user guide or visit the Google Play Support Center or the Apple Support Center for more information on managing interest-based advertisements in a mobile environment. Please be aware that if you opt out of receiving interest-based advertising, you will still be served with advertisements, but they will no longer be targeted to your interests.

Do Not Track Signals

Although your browser may deliver a Do Not Track signal to the Online Services, at present Ace does not respond to such signals.

Location Information

We may collect information about your location when you access or use our Online Services.

We use your IP address to derive information regarding your location (such as longitude and latitude) including Google MAPS. For more information about Google’s privacy policies, please visit http://www.google.com/policies/privacy. If you access or use our Online Services from a mobile device, we may collect geolocation information from your mobile device, but only with your authorization. Location information is used to assign you to a local Ace Hardware store and to customize certain features of the Online Services, such as the store locator feature, local advertising, and product selection, availability and pricing. We may also use this information to send push notifications customized to your location if you have authorized us to send them to your mobile device. Push notifications, which appear on the screen of your mobile device in the form of a badge, alert, or banner, allow mobile applications to send information to your mobile device even when the application is not in use. You may choose to receive push notifications without consenting to the collection of geolocation information, but the messages you receive will not be customized for your location. Your mobile device's operating system may store your authorization to provide us with information regarding your location. While your authorization is active, if you access or request location-based services from our Online Services, your mobile device will provide us with your location without additional authorization from you. If you would like to disable location services in connection with our mobile website, please consult your mobile device's user guide for instructions on clearing cookies. If you would like to disable location services and/or push notifications in connection with our mobile app, adjust your mobile device settings according to the instructions in your mobile device's user guide.

Other Information

We may collect and store information about you that we receive from other sources, such as the U.S Postal Service National Change of Address (NCOA) service and providers of consumer data, to enable us to update and correct the information contained in our database and to provide product recommendations and special offers that we think will interest you. In addition, if you interact with a social media platform (such as Facebook, Twitter, or Instagram) via the Online Services, the platform may share information with us such as product sharing. We recommend that you review the privacy policy of each social media platform you use for more information about their privacy practices. We may combine the information about you that we receive from these entities with other information we have about you.

We may also collect information from you regarding another entity or person. For instance, if you want to use a "forward to a friend" or similar feature on our Online Services to send communications to a person, we will collect that person's name and email address from you. We will use this information only to send your communication and will not use the information you provide to otherwise contact the person.

Is Information Collected From Children?

The Online Services and Ace Rewards program are intended for adults. We do not sell any items ordered through our Online Services directly to anyone who we know to be under the age of 18. If you are under the age of 18, you should not enroll in the Ace Rewards program or use our Online Services to submit orders or purchase any items. In addition, we do not collect online any Personal Information from anyone who we know to be under the age of 13. If you are under the age of 13, you should use our Online Services only with the involvement of a parent or guardian and should not submit any personal information of any kind to us.

California minors (under 18 years of age) may in certain circumstances request and obtain removal of content or information they posted to the Online Services. If you are a California minor, you may make a removal request by contacting us by email at carecenter@acehardware.com or by phone at 888-827-4223.

We do not sell information about persons under the age of 16.

With Whom Do You Share Information?

We may share non-identifying information that we have collected for a variety of purposes, including marketing. Non-identifying information includes information such as the number of users who accessed or used our Online Services during a specific time period or purchased a specific product through the Online Services, device information, and system and application software.

We may share your Personal Information as described elsewhere in this Privacy Policy and as follows:

Ace Affiliates

Ace may transfer personal information to its subsidiaries and corporate affiliates, including future subsidiaries and affiliates.

Ace Hardware Stores

We may share personal information with Ace Hardware stores in order to facilitate shipping, delivery, and assembly services related to purchases made on the Online Services, to assist in the resolution of disputes or customer services issues, to facilitate your membership in the Ace Rewards program, and to enable Ace Hardware stores to conduct their own marketing activities. Please note that most Ace Hardware stores are independently owned and operated, although some stores are owned by Ace affiliates.

Service Providers

We engage service providers to perform services in connection with the operation of our business. Examples of these services include, but are not limited to, operation of our Online Services, management of customer accounts and Ace Rewards accounts, payment processing and authorization, fraud protection and credit risk reduction, product customization, order fulfillment and shipping, gift card processing and management, advertising, market research, marketing and promotional activities and communications, affiliate advertising, sweepstakes and contest administration and fulfillment, Online Services evaluation, data analysis and data cleansing.

Social Media and Advertising Platforms

We may use social media and advertising platforms, such as Facebook® and Google, to serve advertisements to you or to third parties that the platform determines are similar to you. In order to offer these ads, we may share your personal information, such as email addresses or phone numbers, in hashed or unhashed format, with the platform provider, which can match this information to a particular platform user.

Marketing

We may make your personal information, together with information regarding your preferences, activity, purchases, and demographics, available to affiliates for purposes of conducting marketing activities on behalf of Ace, the affiliates, and/or or any other service providers.

Law, Security and Protection of Rights

We, or those with whom we have shared personal information in accordance with this Privacy Policy, may release personal information if we believe in good faith that: the law or legal process requires it or expressly permits it; we have received a court order or administrative request from a law enforcement agency; or such release is necessary or advisable to protect the rights, property or safety of Ace, our retailers, or any of our respective affiliates, business partners, customers, users of the Online Services or others. We may also disclose Personal Information to enforce this Privacy Policy and the Terms of Use, to troubleshoot problems, and to resolve disputes (including, without limitation, in connection with litigation or arbitration of any dispute between you and Ace or to assist us in the collection of amounts owed by you to us or to one of our business partners with whom you have authorized us to transact business on your behalf).

Sale, Transfer or Reorganization of Business

We reserve the right to transfer your personal information in connection with the sale or transfer of all or a portion of the business or assets of Ace to an entity in the event of a corporate transaction.

In addition to the foregoing circumstances, we may share your personal information when you authorize us to do so.

What Steps Are Taken To Keep Personal Information Secure?

We use various security measures to protect personal information that we collect. However, we cannot guarantee that your personal information will be secure from disclosure or misuse, either by accident or by unauthorized access or use.

In order to help protect your personal information, you should keep your account usernames and passwords secure and not provide them to others. If we request that you re-set your username and/or password, please do so promptly. If you wish to cancel a username or password, or if you become aware of any loss, theft or unauthorized use of a username or password, please contact our Customer Care Department by email at carecenter@acehardware.com or by phone at 888-827-4223.

How Can I Access, Correct and Update Personal Information?

If you are an account holder, you can access, correct, and update certain personal information by accessing your account through the Online Services, by clicking on the Sign In/Register button located on the acehardware.com home page. If you are an account holder with an Ace Rewards membership, you can update your Ace Rewards profile by linking your Ace Rewards account to your online account. You can also update certain personal information by contacting our Customer Care department by email at carecenter@acehardware.com or by phone at 888-827-4223. Please note that you may not be able to access or update all information we have about you.

Can I Indicate Whether or Not I Want To Receive Promotional Communications?

There are several ways in which you can tell us whether or not you want to receive promotional communications from us. If you are an account holder, you can indicate email preferences by accessing your account through the Online Services. If you place an order through the on Online Services, you will have an opportunity to make or change your selections in this regard. You also will have an opportunity to indicate your preferences by clicking on an "unsubscribe" hyperlink contained in promotional emails we send you or following the "unsubscribe" instructions in a notification or other message type. Even if you unsubscribe from our emails, you may continue to receive promotional emails from Ace Hardware stores. To unsubscribe from promotional email communications from an Ace Hardware store, please follow the instructions for unsubscribing in the store’s email. If you no longer wish to receive push notifications on your mobile device, please consult your mobile device's user guide for instructions on how to disable push notifications.

What Happens When I Link To or From Another Web Site or Use Social Media or Product Review Features?

Other Ace websites, applications and digital services may be governed by different privacy policies. Please read the privacy policy posted on each Ace website, application or other digital service that you visit to understand the information collection, use and sharing practices that apply.

Our Online Services may contain links to other websites, applications or services operated by others. Please be advised that the practices described in this Privacy Policy do not apply to information gathered through these other websites, applications or services, including websites, applications or services operated by Ace Hardware stores, which are independently owned and operated.

If you have accessed our Online Services through a link from certain of our advertising or marketing partners, our Online Services may include a frame of the applicable advertising or marketing partner. Nevertheless, the information you provide to us through these framed Web pages is collected by us, and our use of this information is governed by this Privacy Policy.

Our Online Services offer you the ability interact with social media platforms, such as Facebook®, Twitter®, and Instagram®, and social commerce networks, such as PowerReviews. Please be advised that product reviews, user generated content, and other information you post or share with these platforms and networks, and any information gathered by the platforms and networks, will be governed by the privacy policy and terms of use of the applicable platform or network and not by this Privacy Policy. Please remember than any information you disclose in this manner will be publicly available. For example, any content you submit in connection with a product review may be posted on publicly-facing third-party websites in the PowerReviews network.

We encourage you to read the privacy policy and terms of use posted on each and every website, application, platform, network, or service that you access or use.

What About Contests and Sweepstakes?

When we run a contest or sweepstakes through our Online Services, it will be accompanied by a set of rules. If our use of your personal information gathered in connection with the contest or sweepstakes entry process is different from the terms of this Privacy Policy, the rules for such contest/sweepstakes will specify how that information will be used. If you win a contest or sweepstakes, additional provisions regarding the use of your personal information may be included in required winner's affidavits and releases.

How Will I Be Informed About Changes Regarding This Privacy Policy?

We may change this Privacy Policy from time to time without prior notice. Revised versions of this Privacy Policy will be posted on this page, together with an updated effective date. You should check this page periodically to see if any recent changes to this Privacy Policy have occurred. In some cases, we may post a notice of the revision on the Online Services and/or send an email or other communication notifying users of the changes. By downloading, installing, accessing, or using any of our Online Services after we post any such changes, you agree to the terms of the Privacy Policy as modified.

Additional Information for California Residents

The following provides information for California residents, as required under California privacy laws, including the California Consumer Privacy Act ("CCPA"). California privacy laws require that we provide California residents information about how we use their personal information, whether collected online or offline, and this portion of our Privacy Policy is intended to satisfy that requirement.

Under the CCPA, "personal information" is any information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular California resident or household. Please note that this definition of personal information applies to only this section of our Privacy Policy.

Categories of Personal Information that We Collect, Disclose, and Sell

Below please find the categories of personal information about California residents that we collect, sell, and/or disclose to third parties or service providers for a business purpose. Please see the sections above "What Information About Me Is Collected And How Does Ace Use It?" and "With Whom Do You Share Information? "for additional details regarding personal information collection, use, and disclosure.

Sources of Personal Information

As further described in the What Information About Me Is Collected And How Does Ace Use It? section above, we may collect the categories of personal information identified below from the following sources:

  • Directly from the individual
  • Ace Hardware stores
  • Business customers/clients
  • Social networks
  • Marketing Vendor
  • Product Vendor

Categories of Personal InformationDo we collect?Do we disclose for business purposes?Do we sell?Categories of Third Parties to Whom Personal Information was Sold or Disclosed for a Business Purpose
NAME, CONTACT INFORMATION AND IDENTIFIERS: Identifiers such as a real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol (IP) address, email address, account name, or other similar identifiers.YESYESYESBusiness to Business Companies, Communication Services Companies, Consumer Services Companies, Data Analytics Providers, Operating Systems and Platforms, Social Networks, Consumer Data Resellers, Financial Services Companies, Lifestyle & Interest Product Companies, Manufacturing Companies, Technology/Computer Software Companies, Telecommunications Companies, Affiliates not under the Ace brand, Advertising Networks, and Internet Service Providers
CUSTOMER RECORDS: Paper and electronic customer records containing personal information, such as name, address, email address, and telephone number.YESYESYESBusiness to Business Companies, Communication Services Companies, Consumer Services Companies, Data Analytics Providers, Operating Systems and Platforms, Social Networks, Consumer Data Resellers, Financial Services Companies, Lifestyle & Interest Product Companies, Manufacturing Companies, Technology/Computer Software Companies, Telecommunications Companies, Affiliates not under the Ace brand, Advertising Networks, and Internet Service Providers
PURCHASE HISTORY AND TENDENCIES: Commercial information, including records of products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.YESYESYESBusiness to Business Companies, Communication Services Companies, Consumer Services Companies, Data Analytics Providers, Operating Systems and Platforms, Social Networks, Consumer Data Resellers, Financial Services Companies, Lifestyle & Interest Product Companies, Manufacturing Companies, Technology/Computer Software Companies, Telecommunications Companies, Affiliates not under the Ace brand, Advertising Networks, and Internet Service Providers
USAGE DATA: Internet or other electronic network activity information, including, but not limited to, browsing history, search history, and information regarding a resident’s interaction with an internet website, application, or advertisement.YESYESYESBusiness to Business Companies, Communication Services Companies, Consumer Services Companies, Data Analytics Providers, Operating Systems and Platforms, Social Networks, Consumer Data Resellers, Financial Services Companies, Lifestyle & Interest Product Companies, Manufacturing Companies, Technology/Computer Software Companies, Telecommunications Companies, Affiliates not under the Ace brand, Advertising Networks, and Internet Service Providers
GEOLOCATION DATA: precise geographic location information about a particular individual or deviceYESYESYESBusiness to Business Companies, Communication Services Companies, Consumer Services Companies, Data Analytics Providers, Operating Systems and Platforms, Social Networks, Consumer Data Resellers, Financial Services Companies, Lifestyle & Interest Product Companies, Manufacturing Companies, Technology/Computer Software Companies, Telecommunications Companies, Affiliates not under the Ace brand, Advertising Networks, and Internet Service Providers
AUDIO/VISUAL: Audio and electronic information.NONONO 
PROFILES AND INFERENCES: Inferences drawn from any of the information identified above to create a profile about a resident reflecting the resident’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.YESYESYESBusiness to Business Companies, Communication Services Companies, Consumer Services Companies, Data Analytics Providers, Operating Systems and Platforms, Social Networks, Consumer Data Resellers, Financial Services Companies, Lifestyle & Interest Product Companies, Manufacturing Companies, Technology/Computer Software Companies, Telecommunications Companies, Affiliates not under the Ace brand, Advertising Networks, and Internet Service Providers

California Residents’ Rights

California law grants California residents certain rights and imposes restrictions on particular business practices as set forth below.

Right to Opt-out. California residents have the right to opt-out of our sale of their personal information. Opt-out rights can be exercised on our Right to Opt-Out webform at acehardware.com or by calling the Care Center at 888-827-4223 or completing and mailing in a form at a California retail location. California’s definition of sale is broad and encompasses many types of data transfers. However, we do not "sell" any consumer data in the traditional sense for monetary compensation.

Right to Opt-out. California residents have the right to opt-out of our sale of their personal information. Opt-out rights can be exercised on our Right to Opt-Out webform at acehardware.com or by calling the Care Center at 888-827-4223 or completing and mailing in a form at a California retail location. California’s definition of sale is broad and encompasses many types of data transfers. However, we do not "sell" any consumer data in the traditional sense for monetary compensation.

Notice at Collection. We are required to notify California residents, at or before the point of collection of their personal information, the categories of personal information collected and the purposes for which such information is used.

Verifiable Requests to Delete, and Requests to Know. Subject to certain exceptions, California residents have the right to make the following requests, at no charge, up to twice every 12 months:

Right of Deletion: California residents have the right to request deletion of their personal information that we have collected about them, subject to certain exemptions, and to have such personal information deleted, except where necessary for any of a list of exempt purposes.

Right to Know – Right to a Copy: California residents have the right to request a copy of the specific pieces of personal information that we have collected about them in the prior 12 months and to have this delivered, free of charge, either (a) by mail or (b) electronically in a portable and, to the extent technically feasible, readily useable format that allows the individual to transmit this information to another entity without hindrance.

Right to Know – Right to Information: California residents have the right to request that we provide them certain information about how we have handled their personal information in the prior 12 months, including the:

  • categories of personal information collected;
  • categories of sources of personal information;
  • business and/or commercial purposes for collecting and selling their personal information;
  • categories of third parties/with whom we have disclosed or shared their personal information;
  • categories of personal information that we have disclosed or shared with a third party for a business purpose;
  • categories of personal information collected; and
  • categories of third parties to whom the residents’ personal information has been sold and the specific categories of personal information sold to each category of third party.

Submitting Requests. Requests to exercise the right of deletion, right to a copy, and / or the right to information may be submitted on our California Residents’ Rights Page at acehardware.com as well as, by contacting Customer Care at 888-827-4223 or by completing a form in our retail stores. We will respond to verifiable requests received from California consumers as required by law.

Right to Non-Discrimination, and Incentives. The CCPA prohibits discrimination against California residents for exercising their rights under the CCPA and imposes requirements on any financial incentives offered to California residents related to their personal information.

Under California’s "Shine the Light" law, California residents who provide Personal Information when obtaining products or services for personal, family, or household use are entitled to request and obtain from Ace certain information about the Personal Information we share, if any, with other businesses for their own direct marketing uses. To obtain this information, please contact us at carecenter@acehardware.com with "Request for California Privacy Information" in the subject line of your email. Please be aware that not all information sharing is covered by the "Shine the Light" requirements and only information on covered sharing will be included in our response.

Terms of Use

Last Updated July 30th, 2018

Ace Hardware Corporation, its subsidiaries, and affiliates (collectively, "Ace" or "we" or "us") are pleased to offer you our websites, mobile applications, and other online, digital and mobile services, applications and platforms that link to these Terms of Use or on which these Terms of Use appear, as well as the content, features, and software available on them (collectively, the "Online Services"). These Terms of Use form an agreement between Ace and you and set forth the terms and conditions upon which we make the Online Services available to you. You must be 18 or older to use the Online Services.

PLEASE READ THESE TERMS OF USE CAREFULLY BEFORE USING THE ONLINE SERVICES. THESE TERMS OF USE CONTAIN PROVISIONS THAT LIMIT YOUR LEGAL RIGHTS, INCLUDING AN ARBITRATION PROVISION, WAIVERS OF CLASS ACTIONS AND JURY TRIALS, AND LIMITATIONS ON ACE’S LIABILITY. YOUR USE OF THE ONLINE SERVICES CONFIRMS YOUR UNCONDITIONAL ACCEPTANCE OF THESE TERMS OF USE. IF YOU DO NOT ACCEPT THESE TERMS OF USE, DO NOT USE THE ONLINE SERVICES.

Note for Non-U.S. Visitors: The Online Services and the products and services offered on the Online Services are intended only for residents of the United States and its territories and are not directed to individuals residing outside the United States. If you reside outside the United States, do not access or use the Online Services.

Privacy. Ace's Privacy Policy applies to your use of the Online Services and is incorporated by reference into these Terms of Use.

Additional Terms. Additional policies, guidelines, FAQs, rules, click-through agreements, and other terms and conditions may apply to certain portions of the Online Services or certain content, features, products, and services available on the Online Services (collectively, "Additional Terms"). These Additional Terms include: o Ace Rewards Program Terms and Conditions o Ace Gift Card Terms and Conditions o Customer Service Policies, including our Product Return Policy o Official Rules for contests and sweepstakes

The Additional Terms, which are made part of these Terms of Use by this reference, are intended to supplement, not replace, these Terms of Use. However, to the extent of any conflict between any applicable Additional Terms and these Terms of Use, the Additional Terms will prevail. The Additional Terms may be modified from time to time. Modified versions of the Additional Terms shall be effective immediately upon posting.

Modification of Terms of Use. We may revise these Terms of Use from time to time without prior notice. Revised versions of these Terms of Use will be posted on this page, together with an updated effective date. You should check this page regularly to see if any recent changes to these Terms of Use have occurred. In some cases, we may post a notice of the revision on the Online Services and/or send an email or other communication notifying users of the changes. By downloading, installing, accessing, or using any of our Online Services after we post a revised version of the Terms of Use, you agree to the Terms of Use as modified.

Modification of Cancellation of Online Services. We reserve the right at any time with or without notice to modify or terminate the Online Services, or any portion thereof.

Products, Pricing, Orders. The products and services offered on the Online Services (collectively, the "Products") and the features, contents, specifications, availability, and prices of the Products are subject to change at any time without notice. Product pricing varies and is determined by your location, as derived from your IP address or a location that you provide, or by the advertisement or marketing channel that directed you to the Online Services. In addition, pricing for Products offered on the Online Services may differ from prices available in Ace Hardware stores. Except as otherwise noted in these Terms of Use, Ace is the merchant of record for the Products you purchase on the Online Services. You agree to ascertain and obey all applicable local, state, federal and international laws (including minimum age requirements) in regard to the possession, use and sale of any Product. By placing an order, you represent that the Products ordered will be used only in a lawful manner. While it is our practice to confirm orders by email, the receipt of an email order confirmation does not constitute our acceptance of an order or our confirmation of an offer to sell a Product. We reserve the right, without prior notice, to limit the order quantity on any Product, to reject any order, and/or to cancel any order at any time. We may require verification of information prior to the acceptance and/or shipment of any order. Please see our Customer Service policies for additional information regarding purchases, including information regarding payment options, taxes, discount codes, online redemption of Ace Rewards, order tracking, cancellation, and fulfillment, communications regarding your order, Product recalls, and our return policy. Although the Online Services may display advertisements by, and links to websites maintained by, independently owned and operated Ace Hardware stores, Ace is not responsible for the contents of such advertisements and/or websites and Ace is not the seller or merchant of record for any products or services offered on such websites.

Assembly, Shipping, Delivery and Store Pickup. Subject to the limitations and restrictions of the Online Services, the limitations, restrictions, and terms described in the Customer Service policies, and the payment of any applicable charges, when an order is placed using the Online Services, you have the following options:

Assembly

You may elect to have select Products assembled by a participating Ace Hardware store. Assembly is not available on all Products. The local Ace Hardware store providing the assembly services is the merchant of record for such services and you must file any claims related to the assembly services, including claims for improper assembly or Products damaged during assembly, directly with the store. ACE IS NOT RESPONSIBLE FOR, AND SHALL HAVE NO LIABILITY RELATED TO, ASSEMBLY SERVICES. For more information on Product assembly, please review our Customer Service policies.

Ship by Carrier

You may have the Product(s) shipped by carrier to an address in the United States designated by you, as long as that shipping address is compliant with our applicable shipping restrictions. Ship by carrier is not available if you purchase Product assembly. Shipment of Products by carrier is made pursuant to a shipment contract. Risk of loss for and title to such Products will pass to you upon delivery of the Products to the carrier. You are responsible for filing any claims with carriers for damaged and/or lost shipments. For more information on shipment by carrier, please review our Customer Service policies.

Store Pickup

You may pick up the Product(s) at a participating local Ace Hardware store, as indicated in the Online Services. Risk of loss for and title to such Products will pass to you when you pick up the Products from the designated participating Ace Hardware store. For more information on store pickup, please review our Customer Service policies.

Delivery from Store

You may have the Product(s) delivered by a participating local Ace Hardware store to an address designated by you, as long as that delivery address is compliant with our applicable delivery from store restrictions. Risk of loss for and title to such Products will pass to you upon the local Ace Hardware store's delivery of the items at the designated delivery address. The local Ace Hardware store providing the delivery services is the merchant of record for such services and you must file any claims related to the delivery services, including claims for damaged and/or lost deliveries, directly with the store. ACE IS NOT RESPONSIBLE FOR, AND SHALL HAVE NO LIABILITY RELATED TO, DELIVERY SERVICES. For more information on store pickup, please review our Customer Service policies.

Ace, and each local Ace Hardware store providing Products, assembly and/or delivery services, may cancel any order at any time for any reason. Assembly, delivery, shipping, and store pickup of Products is limited to the fifty (50) United States and the District of Columbia.

Product Information. Ace attempts to ensure that information regarding the Products is complete, accurate and current. Despite our efforts, such information may occasionally be inaccurate, incomplete or out of date and we make no representation regarding such information. For example, Products may be unavailable, may have different attributes than those listed, or may carry a different price than that stated on the Online Services. Certain weights, measures and similar descriptions are approximate and are provided for convenience purposes only. Product colors may vary we do not guarantee that colors will be accurately displayed.

License to Use the Online Services. Conditioned upon your compliance with these Terms of Use, Ace grants you a limited, revocable, non-exclusive license to access, use and display the Online Services solely for your non-commercial personal use and for no other purpose. Ace’s mobile applications are subject to the additional license terms and conditions set forth in the "Mobile Applications" section below. We reserve all rights in and to the Online Services not expressly granted to you under these Terms of Use. You may not modify the information or materials located on the Online Services in any way or reproduce or publicly display, perform, or distribute or otherwise use any such materials for any public or commercial purpose. You may not use the Online Services if you are the subject of sanctions under U.S. law.

Copyrights and Trademarks. The design of the Online Services and all text, images, graphics, information, content, software, and other material displayed on or available through the Online Services are the property of either Ace or its licensors, are protected by copyright, trademark and other laws, and may not be copied or used (including in "meta-tags" or "hidden text") except as permitted in these Terms of Use or with the prior written permission of the owner of such material. Certain trademarks, trade names, service marks and logos used or displayed on the Online Services are the registered and unregistered trademarks, trade names and service marks of Ace. Other trademarks, trade names, service marks and logos used or displayed on the Online Services are the registered and unregistered trademarks, trade names and service marks of third parties. Nothing contained on the Online Services grants or should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademarks, trade names, service marks or logos displayed on the Online Services without the written permission of Ace or such third party owner, as applicable.

Accounts; Security. Some portions of the Online Services may permit or require you to create or maintain an account. You agree to provide accurate and complete information when you create an account and promptly update such information to keep it accurate. You are responsible for maintaining the confidentiality of your account username and password and for restricting access to such information and to your computer or device. You may not permit others to use your account and you may not use anyone else's account at any time. Nevertheless, you are responsible for all activities that occur under your account and we may rely on the authority of anyone accessing your account or using your username and password. You agree to immediately notify us of any unauthorized use of your account or any other breach of security. Ace shall not be liable for any damages resulting from any compromise of the confidentiality of your account or password and/or any unauthorized access to your account or use of your username and password. Please see our Customer Service policies for additional information on opening and managing your account.

Account Termination and Suspension. You may terminate your account at any time by contacting Ace’s customer care department by email at carecenter@acehardware.com or by phone at 888-827-4223. Ace may suspend or terminate your account or your use of the Online Services at any time for any reason without notice. In addition, Ace may take any and all actions we deem necessary or reasonable to help ensure the security or integrity of the Online Services and your account. You are personally liable for any orders that you place or charges that you incur prior to termination or suspension.

Third Party Links. From time to time, the Online Services may contain links to websites, applications, platforms or services that are not owned, operated or controlled by Ace ("Third-Party Services"). If you use links to Third-Party Services, including links to websites operated by Ace Hardware stores, you will leave the Online Services. All such links are provided solely as a convenience to you and your use any Third-Party Services is entirely at your own risk. Ace is not responsible for and does not endorse or guarantee any Third-Party Services, or any products, services, content, or other information available on any Third-Party Services.

Prohibited Conduct. You are prohibited from posting or transmitting any unlawful, threatening, defamatory, libelous, obscene, pornographic or profane material or any material that could constitute or encourage conduct that would be considered a criminal offense or give rise to civil liability, or otherwise violate any law. You also agree in relation to the Online Services not to: (i) access or attempt to access any information or material by working around any technical features that limit your use of or access to the Online Services; (ii) disrupt, interfere with the security of, or otherwise cause harm to the Online Services or any servers or networks; (iii) infringe any intellectual property rights or proprietary rights; (iv) post or otherwise submit any harmful or disruptive software or files, including viruses, spyware and ransomware; (v) disrupt, interfere or inhibit any other user from using and enjoying the Online Services; (vi) violate any applicable laws or regulations; (vii) use any robot, spider, or other programmatic or automatic device, including automated dial-in or inquiry devices, to obtain information from the Online Services or otherwise monitor or copy any portion of the Online Services; (viii) prepare, compile, scrape, harvest, download or otherwise use or copy any information from the Online Services, or transmit, provide or otherwise distribute (whether or not for a fee) such information to any third party; (ix) transmit spam or other unsolicited or bulk communications; (x) create or use a false identity or contact information for the purpose of misleading Ace or others; or (xi) violate the rights (including rights of privacy and publicity) of any person or abuse, defame, harass, stalk or threaten another. In addition to any remedies that Ace may have at law or in equity, if Ace reasonably determines that you have violated or are likely to violate the foregoing prohibitions, Ace may take any action Ace deems necessary or advisable to cure or prevent the violation. Ace will fully cooperate with any law enforcement authorities or court order or subpoena requesting or directing Ace to disclose the identity of anyone violating the foregoing prohibitions.

User Generated Content. The Online Services may offer opportunities to post ratings, reviews, comments, photos, and other content (collectively "User Generated Content"). Your User Generated Content must be truthful and accurate and must not be illegal or violate these Terms of Use (including the provisions regarding prohibited conduct). Your User Generated Content must not be obscene, vulgar, or otherwise injurious or objectionable. In addition, your User Generated Content must not contain political campaigning, commercial solicitation, URLs, or any form of contact information. You may not mislead as to the origin of any User Generated Content. Please remember that your User Generated Content may be publicly available and we are under no obligation to treat it as confidential. You must disclose in your User Generated Content (i) If Ace or our representatives provided you with a product, prize, compensation, or anything of value, or (ii) if you are an Ace employee or supplier or are otherwise connected to Ace. Any opinions, advice, or statements contained in User Generated Content are those of the respective authors, not Ace and Ace is not responsible or liable for User Generated Content posted by you or any other user. We shall have no obligation to use, return, review, or respond to any User Generated Content. We have the right, but not the obligation, to monitor, edit, not post and/or remove any User Generated Content for any reason. You hereby grant Ace a non-exclusive, royalty-free, perpetual, irrevocable and fully sublicensable right to use, reproduce, modify, adapt, publish, print, transmit, translate, index, create derivative works from, distribute, display and otherwise exploit your User Generated Content throughout the world in any media or format, now known or hereinafter devised, without further notice to you, with or without attribution, and without the requirement of permission from or payment to you or any third party. You hereby grant Ace, and any party authorized by Ace, the right to use the screen name or other name that you submit in connection with such User Generated Content, if we or they choose. You represent and warrant (i) that you own or otherwise control all of the rights in and to your User Generated Content and have all permissions necessary to grant the above licenses; and (ii) that your User Generated Content does not violate these Terms of Use.

Idea Submissions. You agree not to submit any suggestions, ideas, concepts, know-how, techniques, or methods for new or proposed services, products or processes ("Submissions") through the Online Services. However, should you do so, you hereby grant Ace, its affiliates, and/or their designees a perpetual, worldwide, irrevocable, unrestricted, non-exclusive, sublicensable, royalty-free license to use the content of such Submissions in any manner and for any purpose whatsoever, including reproduction, transmission, disclosure, publication, broadcast, development, manufacturing, merchandising, and/or marketing.

Digital Millennium Copyright Act Notice Policy. Ace respects the intellectual property rights of others, and ask you to do the same. It is our policy to terminate the access privileges of those who repeatedly infringe the copyright rights of others. If you believe that your work has been posted on our Online Services in a way that constitutes copyright infringement, please contact us at the address below and provide the following information: (1) an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest; (2) a description of the copyrighted work that you claim has been infringed, and identification of the URL or other specific location on the Online Services where the material that you claim is infringing is located; (3) your address, telephone number, and email address; (4) a statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; and (5) a statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf. Ace’s designated agent for notice of copyright infringement is:

General Counsel Ace Hardware Corporation 2200 Kensington Court Oak Brook, IL 60523 Phone: 630-990-8974 Email: copyright@acehardware.com

WARRANTY; DISCLAIMERS. YOUR USE OF THE ONLINE SERVICES IS AT YOUR RISK. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, (i) THE ONLINE SERVICES ARE PROVIDED "AS IS" WITHOUT ANY WARRANTIES OF ANY KIND, EXPRESS, IMPLIED OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT OF INTELLECTUAL PROPERTY; and (ii) ACE DOES NOT WARRANT THE ACCURACY, COMPLETENESS, OR AVAILABILITY OF THE ONLINE SERVICES. THE ONLINE SERVICES MAY BE OUT OF DATE AND ACE DOES NOT MAKE ANY COMMITMENT OR ASSUME ANY DUTY TO UPDATE THE ONLINE SERVICES. PRODUCTS AND SERVICES OFFERED ON THE ONLINE SERVICES ARE SUBJECT ONLY TO ANY APPLICABLE WARRANTIES OF THEIR RESPECTIVE MANUFACTURES, IF ANY. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, ACE HEREBY DISCLAIMS ALL WARRANTIES OF ANY KIND, EXPRESS, IMPLIED OR STATUTORY, WITH RESPECT TO THE PRODUCTS AND SERVICES OFFERED OR SOLD ON THE ONLINE SERVICES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT OF INTELLECTUAL PROPERTY. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, ACE HEREBY EXPRESSLY DISCLAIMS ALL LIABILITY FOR PRODUCT DEFECT OR FAILURE, CLAIMS THAT ARE DUE TO NORMAL WEAR, PRODUCT MISUSE, PRODUCT ABUSE, PRODUCT MODIFICATION, IMPROPER PRODUCT SELECTION, NON-COMPLIANCE WITH ANY CODES, OR MISAPPROPRIATION. WE MAKE NO WARRANTIES TO THOSE DEFINED AS "CONSUMERS" IN THE MAGNUSON-MOSS WARRANTY-FEDERAL TRADE COMMISSION IMPROVEMENTS ACT. THE FOREGOING EXCLUSIONS DO NOT APPLY TO THE EXTENT PROHIBITED BY LAW. PLEASE REFER TO YOUR LOCAL LAWS FOR ANY SUCH PROHIBITIONS.

LIMITATIONS OF LIABILITY. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, (i) ACE, ASSUMES NO RESPONSIBILITY FOR, AND SHALL NOT BE LIABLE FOR, ANY DAMAGES TO, OR VIRUSES THAT MAY INFECT, YOUR COMPUTER, TELECOMMUNICATION EQUIPMENT, MOBILE DEVICES OR OTHER PROPERTY CAUSED BY OR ARISING FROM YOUR DOWNLOADING, INSTALLATION, OR USE OF, ACCESS TO, OR BROWSING THE ONLINE SERVICES OR YOUR DOWNLOADING, INSTALLATION, OR USE OF ANY SOFTWARE, CONTENT, OR MATERIALS FROM THE ONLINE SERVICES; (ii) IN NO EVENT WILL ACE, ACE RETAILERS, NOR THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, SHAREHOLDERS, AGENTS, SUCCESSORS, AND ASSIGNS BE LIABLE TO YOU OR ANY PARTY FOR ANY INDIRECT, SPECIAL, PUNITIVE, INCIDENTAL OR CONSEQUENTIAL DAMAGES (INCLUDING, WITHOUT LIMITATION, THOSE RESULTING FROM LOST PROFITS, LOST DATA OR BUSINESS INTERRUPTION) ARISING OUT OF THE USE, INABILITY TO USE, OR THE RESULTS OF THE USE OF THE ONLINE SERVICES, PRODUCTS AND SERVICES OFFERED ON THE ONLINE SERVICES, OR ANY WEBSITE, APPLICATION, OR ONLINE OR DIGITAL SITE OR SERVICE LINKED TO THE ONLINE SERVICES, WHETHER BASED ON WARRANTY, CONTRACT, TORT OR ANY OTHER LEGAL THEORY AND WHETHER OR NOT ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE FOREGOING LIMITATIONS OF LIABILITY DO NOT APPLY TO THE EXTENT PROHIBITED BY LAW. PLEASE REFER TO YOUR LOCAL LAWS FOR ANY SUCH PROHIBITIONS. IN THE EVENT OF ANY PROBLEM WITH THE ONLINE SERVICES, YOU AGREE THAT YOUR SOLE REMEDY IS TO CEASE USING THE ONLINE SERVICES. IN THE EVENT OF ANY PROBLEM WITH THE PRODUCTS THAT YOU HAVE PURCHASED ON THE ONLINE SERVICES, YOU AGREE THAT YOUR SOLE REMEDY, IF ANY, IS FROM THE MANUFACTURER OF SUCH PRODUCTS, IN ACCORDANCE WITH SUCH MANUFACTURER'S WARRANTY, OR TO SEEK A RETURN AND REFUND FOR SUCH PRODUCTS IN ACCORDANCE WITH OUR PRODUCT RETURN POLICY AVAILABLE IN OUR CUSTOMER SERVICE POLICIES.

Dispute Resolution; Arbitration; Prohibition of Class Actions. YOU AND ACE AGREE THAT ANY CLAIM OR DISPUTE AT LAW OR EQUITY THAT HAS ARISEN OR MAY ARISE BETWEEN US IN CONNECTION WITH THE ONLINE SERVICES OR ANY PRODUCT OFFERED ON THE ONLINE SERVICES WILL BE RESOLVED IN ACCORDANCE WITH THE PROVISIONS SET FORTH IN THIS SECTION. PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR RIGHTS AND WILL IMPACT HOW CLAIMS YOU AND ACE HAVE AGAINST EACH OTHER ARE RESOLVED. You and Ace agree that any and all disputes or claims that have arisen or may arise between you and Ace in connection with the Online Services, including, without limitation, any Products offered or sold on the Online Services and your use of the Online Services, shall be resolved exclusively through confidential, final, and binding arbitration; provided that either party may file suit in court seeking to enjoin infringement, misappropriation or misuse of its intellectual property rights. YOU ARE GIVING UP THE RIGHT TO LITIGATE A DISPUTE IN COURT BEFORE A JUDGE OR JURY. The arbitration will be conducted by the American Arbitration Association ("AAA") under its rules and procedures, including the AAA's Supplementary Procedures for Consumer-Related Disputes (as applicable), as modified by this Agreement to Arbitrate. The AAA's Rules and a form for initiating arbitration proceedings are available on the AAA's website at: www.adr.org. The arbitration shall be held in the county in which you reside or at another mutually agreed location. If the value of the relief sought is $10,000 or less, either you or Ace may elect to have the arbitration conducted by telephone or based solely on written submissions, which election shall be binding on the other party subject to the arbitrator's discretion to require an in-person hearing if the circumstances warrant. Attendance at an in-person hearing may be made by telephone, unless the arbitrator requires otherwise. The arbitrator will decide the substance of all claims in accordance with the laws of the State of Illinois, including recognized principles of equity, and will honor all claims of privilege recognized by law. You and Ace agree that each of us may bring claims against the other only on an individual basis and not as a plaintiff or class member in any purported class or representative action or proceeding. Unless both you and Ace agree otherwise, the arbitrator may not consolidate or join more than one person's or party's claims and may not otherwise preside over any form of a consolidated, representative, or class proceeding. Also, the arbitrator may award relief (including monetary, injunctive, and declaratory relief) only in favor of the individual party seeking relief and only to the extent necessary to provide relief necessitated by that party's individual claim(s). Any relief awarded cannot affect other person or party. YOU ARE GIVING UP THE RIGHT TO COMMENCE OR PARTICIPATE IN CLASS AND REPRESENTATIVE ACTIONS. The arbitrator's award shall be confidential, final, and binding, and judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof. Payment of all filing, administration, and arbitrator fees will be governed by the AAA's rules.

Choice of Law. These Terms of Use will be governed by and construed in accordance with the laws of the State of Illinois, without giving effect to any principles of conflicts of laws. A printed version of these Terms of Use shall be admissible in judicial, administrative or arbitration proceedings based upon or relating to these Terms of Use to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.

Indemnity. You agree indemnify and hold harmless Ace, its affiliates, and their officers, directors, members, employees, and agents (collectively, the "Ace Indemnitees"), from and against any claims, demands, liabilities, losses or expenses, including attorneys’ fees, made against or incurred by the Ace Indemnitees arising out of or in connection with your breach of the Terms of Use, your User Generated Content or your use of the Online Services.

Mobile Applications. Apple® ("Apple") mobile devices (including iPhone®, iPad®, and iPod touch® mobile digital devices): By downloading, installing, or using an Ace mobile application available through the App StoreSM store for your Apple mobile device (the "Licensed Ace Application for iOS"), you agree that your use of such Licensed Ace Application for iOS is subject to and governed by the Apple Terms and Conditions (available at: http://www.apple.com/legal/internet-services/itunes/us/terms.html#APPS), including the Licensed Application End User License Agreement. In addition, you agree that Licensor (as defined in the Licensed Application End User License Agreement) and its vendors may collect, store, and use information obtained from you or your device, including geolocation information and push notification preferences consistent with your authorization(s), to provide services related to the Licensed Ace Application for iOS. If there is any conflict between the Apple Terms and Conditions, and these Terms and Conditions, the Apple Terms and Conditions will control with respect to your use of a Licensed Ace Application for iOS.

Android™ mobile devices: By downloading, installing, or using an Ace mobile application through the Google Play™ store for your Android mobile device (the "Licensed Ace Application for Android"), you agree that your use of such Licensed Ace Application for Android is subject to and governed by terms and conditions of the following Licensed Ace Application for Android End User License Agreement:

LICENSED ACE APPLICATION FOR ANDROID END USER LICENSE AGREEMENT

The Licensed Ace Application for Android is licensed, not sold, to you by Ace Hardware Corporation ("Licensor"). Your license to the Licensed Ace Application for Android is subject to your prior acceptance of this Licensed Application End User License Agreement ("EULA"), and you agree that the terms of this EULA will apply to each Licensed Ace Application for Android that you license. Licensor reserves all rights in and to the Licensed Ace Application for Android not expressly granted to you under this EULA.

a. Scope of License: This license granted to you for the Licensed Ace Application for Android by Licensor is limited to a nontransferable license to use the Licensed Ace Application for Android on any Android mobile device ("Android Device(s)") that you own or control and as permitted by the usage rules set forth in Google Play Terms of Service (available at: https://play.google.com/intl/en_us/about/play-terms.html) (the "Google Play Terms"). Licensor makes no representation or warranty that the Licensed Ace Application for Android will run or function properly on all Android Devices. This license does not allow you to use the Licensed Application on any Android Device that you do not own or control and you may not distribute or make the Licensed Ace Application for Android available over a network where it could be used by multiple devices at the same time. You may not rent, lease, lend, sell, transfer redistribute, or sublicense the Licensed Ace Application for Android and, if you sell your Android Device to a third party, you must remove the Licensed Ace Application for Android from the Android Device before doing so. You may not copy (except as expressly permitted by this license), decompile, reverse-engineer, disassemble, attempt to derive the source code of, modify, or create derivative works of the Licensed Ace Application for Android, any updates, or any part thereof (except as and only to the extent that any foregoing restriction is prohibited by applicable law or to the extent as may be permitted by the licensing terms governing use of any open-sourced components included with the Licensed Ace Application for Android). Any attempt to do so is a violation of the rights of the Licensor and its licensors. If you breach this restriction, you may be subject to prosecution and damages. The terms of this license will govern any upgrades provided by Licensor that replace and/or supplement the original Licensed Ace Application for Android, unless such upgrade is accompanied by a separate license in which case the terms of that license will govern.

b. Consent to Use of Data: You agree that Licensor and its vendors may collect and use technical data and related information, including but not limited to technical information about your device, system and application software, and peripherals, that is gathered periodically to facilitate the provision of software updates, product support, and other services to you (if any) related to the Licensed Ace Application for Android. Licensor may use this information, as long as it is in a form that does not personally identify you, to improve its products or to provide services or technologies to you. In addition, you agree that Licensor and its vendors may collect, store, and use information obtained from you or your device, including geolocation information and push notification preferences consistent with your authorization(s), to provide services related to the Licensed Ace Application for Android.

c. Termination. The license is effective until terminated by you or Licensor. Your rights under this license will terminate automatically without notice from the Licensor if you fail to comply with any term(s) of this license. Upon termination of the license, you shall cease all use of the Licensed Ace Application for Android and destroy all copies, full or partial, of the Licensed Ace Application for Android.

d. External Services; Third-Party Materials. The Licensed Ace Application for Android may enable access to Licensor's and/or third-party services and websites (collectively and individually, "External Services"). Use of the External Services requires Internet access and use of certain External Services requires you to accept additional terms. You agree to use the External Services at your sole risk and that neither the Licensor nor its agents shall have any liability to you for any External Services. Certain External Services may display, include or make available content, data, information, applications or materials from third parties ("Third Party Materials") or provide links to certain third party web sites. By using the External Services, you acknowledge and agree that neither the Licensor nor its agents is responsible for examining or evaluating the content, accuracy, completeness, timeliness, validity, copyright compliance, legality, decency, quality or any other aspect of such Third Party Materials or web sites. Neither the Licensor nor its agents warrant or endorse and does not assume and will not have any liability or responsibility to you or any other person for any third-party services, Third Party Materials or web sites, or for any other materials, products, or services of third parties. Third Party Materials and links to other web sites are provided solely as a convenience to you. Location data provided by any External Services is for basic navigational purposes only and is not intended to be relied upon in situations where precise location information is needed or where erroneous, inaccurate, time-delayed or incomplete location data may lead to death, personal injury, property or environmental damage. Neither the Licensor, nor its agents, nor any of its content providers guarantees the availability, accuracy, completeness, reliability, or timeliness of location data or any other data displayed by any External Services. You agree that the External Services contain proprietary content, information and material that is owned by Licensor and/or its agents or licensors, and is protected by applicable intellectual property and other laws, including but not limited to copyright, and that you will not use such proprietary content, information or materials in any way whatsoever except for permitted use of the External Services or in any manner that is inconsistent with the terms of this EULA or that infringes any intellectual property rights of a third party. No portion of the External Services may be reproduced in any form or by any means. You agree not to modify, rent, lease, loan, sell, distribute, or create derivative works based on the External Services, in any manner, and you shall not exploit the External Services in any unauthorized way whatsoever, including but not limited to, using the External Services to transmit any computer viruses, worms, Trojan horses or other malware, or by trespass or burdening network capacity. You further agree not to use the External Services in any manner to harass, abuse, stalk, threaten, defame or otherwise infringe or violate the rights of any other party, and that neither Licensor nor its agents is in any way responsible for any such use by you, nor for any harassing, threatening, defamatory, offensive, infringing or illegal messages or transmissions that you may receive as a result of using any of the External Services. In addition, External Services and Third Party Materials that may be accessed from, displayed on or linked to from the Android Devices are not available in all languages or in all countries or regions. Licensor makes no representation that such External Services and Materials are appropriate or available for use in any particular location. To the extent you choose to use or access such External Services and Materials, you do so at your own initiative and are responsible for compliance with any applicable laws, including but not limited to applicable local laws. Licensor reserves the right to change, suspend, remove, or disable access to any External Services at any time without notice. In no event will Licensor be liable for the removal of or disabling of access to any such External Services. Licensor may also impose limits on the use of or access to certain External Services, in any case and without notice or liability.

e. NO WARRANTY: YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT USE OF THE LICENSED ACE APPLICATION FOR ANDROID IS AT YOUR SOLE RISK AND THAT THE ENTIRE RISK AS TO SATISFACTORY QUALITY, PERFORMANCE, ACCURACY, AND EFFORT IS WITH YOU. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE LICENSED ACE APPLICATION FOR ANDROID AND ANY SERVICES PERFORMED OR PROVIDED BY THE LICENSED ACE APPLICATION FOR ANDROID ARE PROVIDED "AS IS" AND "AS AVAILABLE", WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND, AND LICENSOR HEREBY DISCLAIMS ALL WARRANTIES AND CONDITIONS WITH RESPECT TO THE LICENSED ACE APPLICATION FOR ANDROID AND ANY SERVICES, EITHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES AND/OR CONDITIONS OF MERCHANTABILITY, OF SATISFACTORY QUALITY, OF FITNESS FOR A PARTICULAR PURPOSE, OF ACCURACY, OF QUIET ENJOYMENT, AND OF NONINFRINGEMENT OF THIRD-PARTY RIGHTS. LICENSOR DOES NOT WARRANT AGAINST INTERFERENCE WITH YOUR ENJOYMENT OF THE LICENSED ACE APPLICATION FOR ANDROID, THAT THE FUNCTIONS CONTAINED IN OR SERVICES PERFORMED OR PROVIDED BY THE LICENSED ACE APPLICATION FOR ANDROID WILL MEET YOUR REQUIREMENTS, THAT THE OPERATION OF THE LICENSED ACE APPLICATION FOR ANDROID OR SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT DEFECTS IN THE LICENSED ACE APPLICATION FOR ANDROID OR SERVICES WILL BE CORRECTED. NO ORAL OR WRITTEN INFORMATION OR ADVICE GIVEN BY LICENSOR OR ITS AUTHORIZED REPRESENTATIVE SHALL CREATE A WARRANTY. SHOULD THE LICENSED ACE APPLICATION FOR ANDROID OR SERVICES PROVE DEFECTIVE, YOU ASSUME THE ENTIRE COST OF ALL NECESSARY SERVICING, REPAIR, OR CORRECTION. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES OR LIMITATIONS ON APPLICABLE STATUTORY RIGHTS OF A CONSUMER, SO THE ABOVE EXCLUSION AND LIMITATIONS MAY NOT APPLY TO YOU.

f. Limitation of Liability. TO THE EXTENT NOT PROHIBITED BY LAW, IN NO EVENT SHALL LICENSOR BE LIABLE FOR PERSONAL INJURY OR ANY INCIDENTAL, SPECIAL, INDIRECT, OR CONSEQUENTIAL DAMAGES WHATSOEVER, INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF PROFITS, LOSS OF DATA, BUSINESS INTERRUPTION, OR ANY OTHER COMMERCIAL DAMAGES OR LOSSES, ARISING OUT OF OR RELATED TO YOUR USE OR INABILITY TO USE THE LICENSED ACE APPLICATION for Android, HOWEVER CAUSED, REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT, OR OTHERWISE) AND EVEN IF LICENSOR HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OF LIABILITY FOR PERSONAL INJURY, OR OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THIS LIMITATION MAY NOT APPLY TO YOU. In no event shall Licensor's total liability to you for all damages (other than as may be required by applicable law in cases involving personal injury) exceed the amount of fifty dollars ($50.00). The foregoing limitations will apply even if the above stated remedy fails of its essential purpose.

g. You may not use or otherwise export or re-export the Licensed Ace Application for Android except as authorized by United States law and the laws of the jurisdiction in which the Licensed Ace Application for Android was obtained. In particular, but without limitation, the Licensed Ace Application for Android may not be exported or re-exported (a) into any U.S.-embargoed countries or (b) to anyone on the U.S. Treasury Department's Specially Designated Nationals List or the U.S. Department of Commerce Denied Persons List or Entity List. By using the Licensed Ace Application for Android, you represent and warrant that you are not located in any such country or on any such list. You also agree that you will not use these products for any purposes prohibited by United States law.

h. The Licensed Ace Application for Android and related documentation are "Commercial Items", as that term is defined at 48 C.F.R. §2.101, consisting of "Commercial Computer Software" and "Commercial Computer Software Documentation", as such terms are used in 48 C.F.R. §12.212 or 48 C.F.R. §227.7202, as applicable. Consistent with 48 C.F.R. §12.212 or 48 C.F.R. §227.7202-1 through 227.7202-4, as applicable, the Commercial Computer Software and Commercial Computer Software Documentation are being licensed to U.S. Government end users (a) only as Commercial Items and (b) with only those rights as are granted to all other end users pursuant to the terms and conditions herein. Unpublished-rights reserved under the copyright laws of the United States.

Miscellaneous. No delay or failure by Ace to enforce any of these Terms of Use shall be a waiver of any of our rights under these Terms of Use. The invalidity or unenforceability of any provision(s) of these Terms of Use shall not affect the validity or enforceability of any other provision. In the event that any provision of these Terms of Use is found to be invalid or unenforceable, these Terms of Use shall be construed in accordance with their terms as if the invalid or unenforceable provision was not contained therein. Headings and captions are for convenience only and do not affect the interpretation of any of the provisions of these Terms of Use. Any reference to the term "including" means "including, without limitation." All references to currency are stated in United States dollars. You may not use or export the Online Services, or any portion thereof, or any Product offered on the Online Services in violation of applicable law, including U.S. laws and regulations related to exports.

Additional Assistance. If you have any questions or comments, we invite you to contact Ace’s customer care department by email at carecenter@acehardware.com or by phone at 888-827-4223.

Privacy Policy

Privacy Policy

This Privacy Policy was last revised on and is effective as of 6/30/2020.

This Privacy Policy forms part of your legal agreement with Ace Hardware Corporation, its subsidiaries, and affiliates (collectively, "Ace" or "we" or "us") under Ace’s Terms of Use. By downloading, installing, accessing, or using any of the Online Services (as defined below) or by submitting information to us in a manner governed by this Privacy Policy, you agree to the terms of this Privacy Policy, as amended from time to time.

Note for Non-U.S. Visitors: The Online Services and the products and services offered on the Online Services are intended only for residents of the fifty (50) United States and the District of Columbia and are not directed to individuals residing outside the United States, who may be subject to different privacy laws. If you reside outside the United States, do not access or use the Online Services.

Ace recognizes that you care how information about you is collected and used. We have created this Privacy Policy to inform you of our general information collection, use and sharing practices for (i) our websites, mobile applications, and other online, digital, and mobile services, applications and platforms that link to this Privacy Policy or on which this Privacy Policy appears, as well as the content, features, and software available on them (collectively, "Online Services"), (ii) online communications through or related to the Online Services, (iii) offline communications through our Customer Care Department in connection with the Online Services, and (iv) our Ace Rewards program.

If you have any questions regarding this Privacy Policy, please contact our Customer Care Department by phone at 888-827-4223.

What Information About Me Is Collected And How Does Ace Use It?

Information You Choose to Provide

We collect and store information, including personal information, that you choose to submit to us by entering it into the Online Services, providing it to a Customer Care representative, or providing it to us in some other manner. For example, information will be collected when you open or manage accounts (such as an online account or an Ace Rewards membership account), when you place an order, when you sign up to receive emails, newsletters or other promotional communications, when you enter a contest or sweepstakes, when you contact us with online inquiries, and/or when you otherwise voluntarily submit or provide information to us. The information that you may provide to us includes, but is not limited to: names, billing addresses, shipping addresses, email addresses, telephone numbers, Ace Rewards membership ID numbers, payment information, Ace account usernames and passwords, information regarding orders, birth month, demographic information, and information regarding interests and preferences. You can choose not to submit this information to us, but you may not be able to complete transactions (such as opening or accessing an account or purchasing a product on the Online Services) unless you provide the required information.

This information is used for the purpose for which it was collected. For example, the information is used to process, track, and ship orders, to send order and shipping confirmations, to manage billing and payment processes, to operate the Ace Rewards program, to provide emails, newsletters, and other communications you have requested, to administer and fulfill sweepstakes and contests (including tax reporting), to post product reviews and other content provided by you, and to provide customer service.

We may also generally use this information to conduct audits, to manage our information and financial systems, to prevent, identify, and investigate malicious or illegal activity, fraud, and security matters, to evaluate and improve our products, services, merchandise, Online Services, and customer service, to contact you about sales, product recommendations, special offers, and new site features from Ace and other selected vendors, to promote and market our business, products, and services to you and to engage service providers, to track, measure, and improve the effectiveness of our marketing, including digital marketing, to comply with your preferences regarding marketing communications, and for administrative and analytical purposes. In addition, we may use this information for any other purpose you have authorized.

Information We Collect Automatically Through Technologies

Cookies and Other Technologies

Like many online services, we collect and store certain information automatically whenever you interact with our Online Services. For example, we collect your IP address, browser and device information, including operating system, application software, and reference site domain name, every time you access or use the Online Services. We also collect information regarding customer traffic patterns and usage and mobile application usage data. We may use this information in combination with other information we have about you, including personal information.

Ace uses cookies, which are small data files created by a Web server and stored by your browser. We also use pixel tags, which are tiny graphic images, also known as web beacons, action tags, or transparent GIF files. Cookies and pixel tags permit the Online Services to function properly. For example, they help us to identify account holders and Ace Rewards members and to optimize the log-in, account management, and shopping experience. They also allow us to hold selections in a shopping cart when a user leaves without checking out. In addition, we may use cookies and other technologies to store your preferences and provide a personalized experience on the Online Services.

Most browsers accept cookies by default but allow you to block or delete them. If you restrict cookies, you may not be able to use some features of the Online Services. To learn more about cookies and how to disable them, please consult the "Help" feature of your browser or your device's user guide.

Analytics

Ace also uses cookies and other technologies to implement analytics tools, including Google Analytics, that help us understand how the Online Services are performing, how you engage with the Online Services, and how you interact with our advertisements and communications. The information we collect using Google Analytics, which may be shared with Google, doesn’t include names or contact information, but may include Ace Rewards membership ID numbers, IP addresses, and activity on the Online Services. For more information on your privacy choices in connection with Google Analytics, including the Google Analytics Browser Opt-Out Add On, please visit the Google website at: https://www.google.com/policies/privacy/partners/.

Interest-Based Advertising

We and our advertising vendors use online technologies, including cookies and pixel tags, to collect information about your online activities over time and across third-party websites and platforms. These technologies enable us or our vendors, including Google, to recognize a unique cookie or pixel tag placed by us or our vendors when you accessed the Online Services or by an entity when you visited a non-affiliated website or platform. This information is used to manage advertising effectiveness and provide you with online advertisements, including advertisements on unaffiliated websites and platforms, more likely to be of interest to you. These technologies also allow us to learn which advertisements bring users to our Online Services and to manage affiliate advertising.

For more information about interest-based advertising (often referred to as online behavioral advertising or targeted advertising) and how to manage your preferences for interest-based ads, please visit the following third-party websites:

To opt out of receiving interest-based advertisements from members of the Digital Advertising Alliance (DAA), please visit the DAA website at: www.aboutads.info/choices

To opt out of receiving interest-based advertisements from members of the Network Advertising Initiative (NAI), please visit the NAI website at: www.networkadvertising.org/choices

Please note that these opt-out mechanisms are browser and device specific. If you wish to opt-out of interest-based advertising across all browsers and devices, you need to visit the above websites from each browser and device you use. Please consult your device’s user guide or visit the Google Play Support Center or the Apple Support Center for more information on managing interest-based advertisements in a mobile environment. Please be aware that if you opt out of receiving interest-based advertising, you will still be served with advertisements, but they will no longer be targeted to your interests.

Do Not Track Signals

Although your browser may deliver a Do Not Track signal to the Online Services, at present Ace does not respond to such signals.

Location Information

We may collect information about your location when you access or use our Online Services.

We use your IP address to derive information regarding your location (such as longitude and latitude) including Google MAPS. For more information about Google’s privacy policies, please visit http://www.google.com/policies/privacy. If you access or use our Online Services from a mobile device, we may collect geolocation information from your mobile device, but only with your authorization. Location information is used to assign you to a local Ace Hardware store and to customize certain features of the Online Services, such as the store locator feature, local advertising, and product selection, availability and pricing. We may also use this information to send push notifications customized to your location if you have authorized us to send them to your mobile device. Push notifications, which appear on the screen of your mobile device in the form of a badge, alert, or banner, allow mobile applications to send information to your mobile device even when the application is not in use. You may choose to receive push notifications without consenting to the collection of geolocation information, but the messages you receive will not be customized for your location. Your mobile device's operating system may store your authorization to provide us with information regarding your location. While your authorization is active, if you access or request location-based services from our Online Services, your mobile device will provide us with your location without additional authorization from you. If you would like to disable location services in connection with our mobile website, please consult your mobile device's user guide for instructions on clearing cookies. If you would like to disable location services and/or push notifications in connection with our mobile app, adjust your mobile device settings according to the instructions in your mobile device's user guide.

Other Information

We may collect and store information about you that we receive from other sources, such as the U.S Postal Service National Change of Address (NCOA) service and providers of consumer data, to enable us to update and correct the information contained in our database and to provide product recommendations and special offers that we think will interest you. In addition, if you interact with a social media platform (such as Facebook, Twitter, or Instagram) via the Online Services, the platform may share information with us such as product sharing. We recommend that you review the privacy policy of each social media platform you use for more information about their privacy practices. We may combine the information about you that we receive from these entities with other information we have about you.

We may also collect information from you regarding another entity or person. For instance, if you want to use a "forward to a friend" or similar feature on our Online Services to send communications to a person, we will collect that person's name and email address from you. We will use this information only to send your communication and will not use the information you provide to otherwise contact the person.

Is Information Collected From Children?

The Online Services and Ace Rewards program are intended for adults. We do not sell any items ordered through our Online Services directly to anyone who we know to be under the age of 18. If you are under the age of 18, you should not enroll in the Ace Rewards program or use our Online Services to submit orders or purchase any items. In addition, we do not collect online any Personal Information from anyone who we know to be under the age of 13. If you are under the age of 13, you should use our Online Services only with the involvement of a parent or guardian and should not submit any personal information of any kind to us.

California minors (under 18 years of age) may in certain circumstances request and obtain removal of content or information they posted to the Online Services. If you are a California minor, you may make a removal request by contacting us by phone at 888-827-4223.

We do not sell information about persons under the age of 16.

With Whom Do You Share Information?

We may share non-identifying information that we have collected for a variety of purposes, including marketing. Non-identifying information includes information such as the number of users who accessed or used our Online Services during a specific time period or purchased a specific product through the Online Services, device information, and system and application software.

We may share your Personal Information as described elsewhere in this Privacy Policy and as follows:

Ace Affiliates

Ace may transfer personal information to its subsidiaries and corporate affiliates, including future subsidiaries and affiliates.

Ace Hardware Stores

We may share personal information with Ace Hardware stores in order to facilitate shipping, delivery, and assembly services related to purchases made on the Online Services, to assist in the resolution of disputes or customer services issues, to facilitate your membership in the Ace Rewards program, and to enable Ace Hardware stores to conduct their own marketing activities. Please note that most Ace Hardware stores are independently owned and operated, although some stores are owned by Ace affiliates.

Service Providers

We engage service providers to perform services in connection with the operation of our business. Examples of these services include, but are not limited to, operation of our Online Services, management of customer accounts and Ace Rewards accounts, payment processing and authorization, fraud protection and credit risk reduction, product customization, order fulfillment and shipping, gift card processing and management, advertising, market research, marketing and promotional activities and communications, affiliate advertising, sweepstakes and contest administration and fulfillment, Online Services evaluation, data analysis and data cleansing.

Social Media and Advertising Platforms

We may use social media and advertising platforms, such as Facebook® and Google, to serve advertisements to you or to third parties that the platform determines are similar to you. In order to offer these ads, we may share your personal information, such as email addresses or phone numbers, in hashed or unhashed format, with the platform provider, which can match this information to a particular platform user.

Marketing

We may make your personal information, together with information regarding your preferences, activity, purchases, and demographics, available to affiliates for purposes of conducting marketing activities on behalf of Ace, the affiliates, and/or or any other service providers.

Law, Security and Protection of Rights

We, or those with whom we have shared personal information in accordance with this Privacy Policy, may release personal information if we believe in good faith that: the law or legal process requires it or expressly permits it; we have received a court order or administrative request from a law enforcement agency; or such release is necessary or advisable to protect the rights, property or safety of Ace, our retailers, or any of our respective affiliates, business partners, customers, users of the Online Services or others. We may also disclose Personal Information to enforce this Privacy Policy and the Terms of Use, to troubleshoot problems, and to resolve disputes (including, without limitation, in connection with litigation or arbitration of any dispute between you and Ace or to assist us in the collection of amounts owed by you to us or to one of our business partners with whom you have authorized us to transact business on your behalf).

Sale, Transfer or Reorganization of Business

We reserve the right to transfer your personal information in connection with the sale or transfer of all or a portion of the business or assets of Ace to an entity in the event of a corporate transaction.

In addition to the foregoing circumstances, we may share your personal information when you authorize us to do so.

What Steps Are Taken To Keep Personal Information Secure?

We use various security measures to protect personal information that we collect. However, we cannot guarantee that your personal information will be secure from disclosure or misuse, either by accident or by unauthorized access or use.

In order to help protect your personal information, you should keep your account usernames and passwords secure and not provide them to others. If we request that you re-set your username and/or password, please do so promptly. If you wish to cancel a username or password, or if you become aware of any loss, theft or unauthorized use of a username or password, please contact our Customer Care Department by phone at 888-827-4223.

How Can I Access, Correct and Update Personal Information?

If you are an account holder, you can access, correct, and update certain personal information by accessing your account through the Online Services, by clicking on the Sign In/Register button located on the acehardware.com home page. If you are an account holder with an Ace Rewards membership, you can update your Ace Rewards profile by linking your Ace Rewards account to your online account. You can also update certain personal information by contacting our Customer Care department by phone at 888-827-4223. Please note that you may not be able to access or update all information we have about you.

Can I Indicate Whether or Not I Want To Receive Promotional Communications?

There are several ways in which you can tell us whether or not you want to receive promotional communications from us. If you are an account holder, you can indicate email preferences by accessing your account through the Online Services. If you place an order through the on Online Services, you will have an opportunity to make or change your selections in this regard. You also will have an opportunity to indicate your preferences by clicking on an "unsubscribe" hyperlink contained in promotional emails we send you or following the "unsubscribe" instructions in a notification or other message type. Even if you unsubscribe from our emails, you may continue to receive promotional emails from Ace Hardware stores. To unsubscribe from promotional email communications from an Ace Hardware store, please follow the instructions for unsubscribing in the store’s email. If you no longer wish to receive push notifications on your mobile device, please consult your mobile device's user guide for instructions on how to disable push notifications.

What Happens When I Link To or From Another Web Site or Use Social Media or Product Review Features?

Other Ace websites, applications and digital services may be governed by different privacy policies. Please read the privacy policy posted on each Ace website, application or other digital service that you visit to understand the information collection, use and sharing practices that apply.

Our Online Services may contain links to other websites, applications or services operated by others. Please be advised that the practices described in this Privacy Policy do not apply to information gathered through these other websites, applications or services, including websites, applications or services operated by Ace Hardware stores, which are independently owned and operated.

If you have accessed our Online Services through a link from certain of our advertising or marketing partners, our Online Services may include a frame of the applicable advertising or marketing partner. Nevertheless, the information you provide to us through these framed Web pages is collected by us, and our use of this information is governed by this Privacy Policy.

Our Online Services offer you the ability to interact with social media platforms, such as Facebook®, Twitter®, and Instagram®, and social commerce networks, such as PowerReviews. Please be advised that product reviews, user-generated content, and other information you post or share with these platforms and networks, and any information gathered by the platforms and networks, will be governed by the Privacy Policy and terms of use of the applicable platform or network and not by this Privacy Policy. Please remember that any information you disclose in this manner will be publicly available. For example, any content you submit in connection with a product review may be posted on publicly-facing third-party websites in the PowerReviews network.

We encourage you to read the Privacy Policy and terms of use posted on each and every website, application, platform, network, or service that you access or use.

What About Contests and Sweepstakes?

When we run a contest or sweepstakes through our Online Services, it will be accompanied by a set of rules. If our use of your personal information gathered in connection with the contest or sweepstakes entry process is different from the terms of this Privacy Policy, the rules for such contest/sweepstakes will specify how that information will be used. If you win a contest or sweepstakes, additional provisions regarding the use of your personal information may be included in required winner's affidavits and releases.

How Will I Be Informed About Changes Regarding This Privacy Policy?

We may change this Privacy Policy from time to time without prior notice. Revised versions of this Privacy Policy will be posted on this page, together with an updated effective date. You should check this page periodically to see if any recent changes to this Privacy Policy have occurred. In some cases, we may post a notice of the revision on the Online Services and/or send an email or other communication notifying users of the changes. By downloading, installing, accessing, or using any of our Online Services after we post any such changes, you agree to the terms of the Privacy Policy as modified.

Additional Information for California Residents

The following provides information for California residents, as required under California privacy laws, including the California Consumer Privacy Act ("CCPA"). California privacy laws require that we provide California residents information about how we use their personal information, whether collected online or offline, and this portion of our Privacy Policy is intended to satisfy that requirement.

Under the CCPA, "personal information" is any information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular California resident or household. Please note that this definition of personal information applies to only this section of our Privacy Policy.

Categories of Personal Information that We Collect, Disclose, and Sell

Below please find the categories of personal information about California residents that we collect, sell, and/or disclose to third parties or service providers for a business purpose. Please see the sections above "What Information About Me Is Collected And How Does Ace Use It?" and "With Whom Do You Share Information?" for additional details regarding personal information collection, use, and disclosure.

Sources of Personal Information

As further described in the What Information About Me Is Collected And How Does Ace Use It? section above, we may collect the categories of personal information identified below from the following sources:

  • Directly from the individual
  • Ace Hardware stores
  • Business customers/clients
  • Social networks
  • Marketing Vendor
  • Product Vendor

Categories of Personal InformationDo we collect?Do we disclose for business purposes?Do we sell?Categories of Third Parties to Whom Personal Information was Sold or Disclosed for a Business Purpose
NAME, CONTACT INFORMATION AND IDENTIFIERS: Identifiers such as a real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol (IP) address, email address, account name, or other similar identifiers.YESYESYESBusiness to Business Companies, Communication Services Companies, Consumer Services Companies, Data Analytics Providers, Operating Systems and Platforms, Social Networks, Consumer Data Resellers, Financial Services Companies, Lifestyle & Interest Product Companies, Manufacturing Companies, Technology/Computer Software Companies, Telecommunications Companies, Affiliates not under the Ace brand, Advertising Networks, and Internet Service Providers
CUSTOMER RECORDS: Paper and electronic customer records containing personal information, such as name, address, email address, and telephone number.YESYESYESBusiness to Business Companies, Communication Services Companies, Consumer Services Companies, Data Analytics Providers, Operating Systems and Platforms, Social Networks, Consumer Data Resellers, Financial Services Companies, Lifestyle & Interest Product Companies, Manufacturing Companies, Technology/Computer Software Companies, Telecommunications Companies, Affiliates not under the Ace brand, Advertising Networks, and Internet Service Providers
PURCHASE HISTORY AND TENDENCIES: Commercial information, including records of products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.YESYESYESBusiness to Business Companies, Communication Services Companies, Consumer Services Companies, Data Analytics Providers, Operating Systems and Platforms, Social Networks, Consumer Data Resellers, Financial Services Companies, Lifestyle & Interest Product Companies, Manufacturing Companies, Technology/Computer Software Companies, Telecommunications Companies, Affiliates not under the Ace brand, Advertising Networks, and Internet Service Providers
USAGE DATA: Internet or other electronic network activity information, including, but not limited to, browsing history, search history, and information regarding a resident’s interaction with an internet website, application, or advertisement.YESYESYESBusiness to Business Companies, Communication Services Companies, Consumer Services Companies, Data Analytics Providers, Operating Systems and Platforms, Social Networks, Consumer Data Resellers, Financial Services Companies, Lifestyle & Interest Product Companies, Manufacturing Companies, Technology/Computer Software Companies, Telecommunications Companies, Affiliates not under the Ace brand, Advertising Networks, and Internet Service Providers
GEOLOCATION DATA: Precise geographic location information about a particular individual or deviceYESYESYESBusiness to Business Companies, Communication Services Companies, Consumer Services Companies, Data Analytics Providers, Operating Systems and Platforms, Social Networks, Consumer Data Resellers, Financial Services Companies, Lifestyle & Interest Product Companies, Manufacturing Companies, Technology/Computer Software Companies, Telecommunications Companies, Affiliates not under the Ace brand, Advertising Networks, and Internet Service Providers
AUDIO/VISUAL: Audio and electronic information.NONONO 
PROFILES AND INFERENCES: Inferences drawn from any of the information identified above to create a profile about a resident reflecting the resident’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.YESYESYESBusiness to Business Companies, Communication Services Companies, Consumer Services Companies, Data Analytics Providers, Operating Systems and Platforms, Social Networks, Consumer Data Resellers, Financial Services Companies, Lifestyle & Interest Product Companies, Manufacturing Companies, Technology/Computer Software Companies, Telecommunications Companies, Affiliates not under the Ace brand, Advertising Networks, and Internet Service Providers

California Residents’ Rights

California law grants California residents certain rights and imposes restrictions on particular business practices as set forth below.

Right to Opt-out. California residents have the right to opt-out of our sale of their personal information. Opt-out rights can be exercised on our Right to Opt-Out webform at acehardware.com or by calling the Care Center at 888-827-4223 or completing and mailing in a form at a California retail location. California’s definition of sale is broad and encompasses many types of data transfers. However, we do not "sell" any consumer data in the traditional sense for monetary compensation.

Right to Opt-out. California residents have the right to opt-out of our sale of their personal information. Opt-out rights can be exercised on our Right to Opt-Out webform at acehardware.com or by calling the Care Center at 888-827-4223 or completing and mailing in a form at a California retail location. California’s definition of sale is broad and encompasses many types of data transfers. However, we do not "sell" any consumer data in the traditional sense for monetary compensation.

Notice at Collection. We are required to notify California residents, at or before the point of collection of their personal information, the categories of personal information collected and the purposes for which such information is used.

Verifiable Requests to Delete, and Requests to Know. Subject to certain exceptions, California residents have the right to make the following requests, at no charge, up to twice every 12 months:

Right of Deletion: California residents have the right to request deletion of their personal information that we have collected about them, subject to certain exemptions, and to have such personal information deleted, except where necessary for any of a list of exempt purposes.

Right to Know – Right to a Copy: California residents have the right to request a copy of the specific pieces of personal information that we have collected about them in the prior 12 months and to have this delivered, free of charge, either (a) by mail or (b) electronically in a portable and, to the extent technically feasible, readily useable format that allows the individual to transmit this information to another entity without hindrance.

Right to Know – Right to Information: California residents have the right to request that we provide them certain information about how we have handled their personal information in the prior 12 months, including the:

  • categories of personal information collected;
  • categories of sources of personal information;
  • business and/or commercial purposes for collecting and selling their personal information;
  • categories of third parties/with whom we have disclosed or shared their personal information;
  • categories of personal information that we have disclosed or shared with a third party for a business purpose;
  • categories of personal information collected; and
  • categories of third parties to whom the residents’ personal information has been sold and the specific categories of personal information sold to each category of third party.

Submitting Requests. Requests to exercise the right of deletion, right to a copy, and / or the right to information may be submitted on our California Residents’ Rights Page at acehardware.com as well as, by contacting Customer Care at 888-827-4223 or by completing a form in our retail stores. We will respond to verifiable requests received from California consumers as required by law.

Right to Non-Discrimination, and Incentives. The CCPA prohibits discrimination against California residents for exercising their rights under the CCPA and imposes requirements on any financial incentives offered to California residents related to their personal information.

Under California’s "Shine the Light" law, California residents who provide Personal Information when obtaining products or services for personal, family, or household use are entitled to request and obtain from Ace certain information about the Personal Information we share, if any, with other businesses for their own direct marketing uses. To obtain this information, please contact our Customer Care Department by phone at 888-827-4223. Please be aware that not all information sharing is covered by the "Shine the Light" requirements and only information on covered sharing will be included in our response.

Terms of Use

Terms of Use

Last Updated July 30th, 2018

Ace Hardware Corporation, its subsidiaries, and affiliates (collectively, "Ace" or "we" or "us") are pleased to offer you our websites, mobile applications, and other online, digital and mobile services, applications and platforms that link to these Terms of Use or on which these Terms of Use appear, as well as the content, features, and software available on them (collectively, the "Online Services"). These Terms of Use form an agreement between Ace and you and set forth the terms and conditions upon which we make the Online Services available to you. You must be 18 or older to use the Online Services.

PLEASE READ THESE TERMS OF USE CAREFULLY BEFORE USING THE ONLINE SERVICES. THESE TERMS OF USE CONTAIN PROVISIONS THAT LIMIT YOUR LEGAL RIGHTS, INCLUDING AN ARBITRATION PROVISION, WAIVERS OF CLASS ACTIONS AND JURY TRIALS, AND LIMITATIONS ON ACE’S LIABILITY. YOUR USE OF THE ONLINE SERVICES CONFIRMS YOUR UNCONDITIONAL ACCEPTANCE OF THESE TERMS OF USE. IF YOU DO NOT ACCEPT THESE TERMS OF USE, DO NOT USE THE ONLINE SERVICES.

Note for Non-U.S. Visitors: The Online Services and the products and services offered on the Online Services are intended only for residents of the fifty (50) United States and the District of Columbia and are not directed to individuals residing outside the United States. If you reside outside the United States, do not access or use the Online Services.

Privacy. Ace's Privacy Policy applies to your use of the Online Services and is incorporated by reference into these Terms of Use.

Additional Terms. Additional policies, guidelines, FAQs, rules, click-through agreements, and other terms and conditions may apply to certain portions of the Online Services or certain content, features, products, and services available on the Online Services (collectively, "Additional Terms"). These Additional Terms include, without limitation:

o Ace Rewards® Program Terms and Conditions

o Ace Gift Card Terms and Conditions (see card for Terms and Conditions)

o Customer Service policies, including our 30 Day Return Policy

o Official Rules for contests and sweepstakes

The Additional Terms, which are made part of these Terms of Use by this reference, are intended to supplement, not replace, these Terms of Use. However, to the extent of any conflict between any applicable Additional Terms and these Terms of Use, the Additional Terms will prevail. The Additional Terms may be modified from time to time. Modified versions of the Additional Terms shall be effective immediately upon posting.

Modification of Terms of Use. We may revise these Terms of Use from time to time without prior notice. Revised versions of these Terms of Use will be posted on this page, together with an updated effective date. You should check this page regularly to see if any recent changes to these Terms of Use have occurred. In some cases, we may post a notice of the revision on the Online Services and/or send an email or other communication notifying users of the changes. By downloading, installing, accessing, or using any of our Online Services after we post a revised version of the Terms of Use, you agree to the Terms of Use as modified.

Modification of Cancellation of Online Services. We reserve the right at any time with or without notice to modify or terminate the Online Services, or any portion thereof.

Products, Pricing, Orders. The products and services offered on the Online Services (collectively, the "Products") and the features, contents, specifications, availability, and prices of the Products are subject to change at any time without notice. Product pricing varies and is determined by your location, as derived from your IP address or a location that you provide, or by the advertisement or marketing channel that directed you to the Online Services. In addition, pricing for Products offered on the Online Services may differ from prices available in Ace Hardware stores. Except as otherwise noted in these Terms of Use, Ace is the merchant of record for the Products you purchase on the Online Services. You agree to ascertain and obey all applicable local, state, federal and international laws (including minimum age requirements) in regard to the possession, use and sale of any Product. By placing an order, you represent that the Products ordered will be used only in a lawful manner. While it is our practice to confirm orders by email, the receipt of an email order confirmation does not constitute our acceptance of an order or our confirmation of an offer to sell a Product. We reserve the right, without prior notice, to limit the order quantity on any Product, to reject any order, and/or to cancel any order at any time. We may require verification of information prior to the acceptance and/or shipment of any order. Please see our Customer Service policies for additional information regarding purchases, including information regarding payment options, taxes, discount codes, online redemption of Ace Rewards, order tracking, cancellation, and fulfillment, communications regarding your order, Product recalls, and our 30 Day Return Policy. Although the Online Services may display advertisements by, and links to websites maintained by, independently owned and operated Ace Hardware stores, Ace is not responsible for the contents of such advertisements and/or websites and Ace is not the seller or merchant of record for any products or services offered on such websites.

Assembly, Shipping, Delivery and Store Pickup. Subject to the limitations and restrictions of the Online Services, the limitations, restrictions, and terms described in the Customer Service policies, and the payment of any applicable charges, when an order is placed using the Online Services, you have the following options:

Assembly

If assembly is available, you may elect to have select Products assembled by a participating Ace Hardware store. Assembly is not available on all Products. The local Ace Hardware store providing the assembly services is the merchant of record for such services and you must file any claims related to the assembly services, including claims for improper assembly or Products damaged during assembly, directly with the store. ACE IS NOT RESPONSIBLE FOR, AND SHALL HAVE NO LIABILITY RELATED TO, ASSEMBLY SERVICES. For more information on Product assembly, please review our Customer Service policies.

Ship to Home

If shipping is available, you may have the Product(s) shipped by carrier to an address in the United States designated by you, as long as that shipping address is compliant with our applicable shipping restrictions. Ship by carrier is not available if you purchase Product assembly. Shipment of Products by carrier is made pursuant to a shipment contract. Risk of loss for and title to such Products will pass to you upon delivery of the Products to the carrier. You are responsible for filing any claims with carriers for damaged and/or lost shipments. For more information on shipment by carrier, please review our Customer Service policies.

Store Pickup

If store pickup is available, you may pick up the Product(s) at a participating local Ace Hardware store, as indicated in the Online Services. Risk of loss for and title to such Products will pass to you when you pick up the Products from the designated participating Ace Hardware store. For more information on store pickup, please review our Customer Service policies.

Delivery from Store

If delivery is available, you may have the Product(s) delivered by a participating local Ace Hardware store to an address designated by you, as long as that delivery address is compliant with our applicable delivery from store restrictions. Risk of loss for and title to such Products will pass to you upon the local Ace Hardware store's delivery of the items at the designated delivery address. The local Ace Hardware store providing the delivery services is the merchant of record for such services and you must file any claims related to the delivery services, including claims for damaged and/or lost deliveries, directly with the store. ACE IS NOT RESPONSIBLE FOR, AND SHALL HAVE NO LIABILITY RELATED TO, DELIVERY SERVICES. For more information on store pickup, please review our Customer Service policies.

Ace, and each local Ace Hardware store providing Products, assembly and/or delivery services, may cancel any order at any time for any reason. Assembly, delivery, shipping, and store pickup of Products is limited to the fifty (50) United States and the District of Columbia.

Product Information. Ace attempts to ensure that information regarding the Products is complete, accurate and current. Despite our efforts, such information may occasionally be inaccurate, incomplete or out of date and we make no representation regarding such information. For example, Products may be unavailable, may have different attributes than those listed, or may carry a different price than that stated on the Online Services. Certain weights, measures and similar descriptions are approximate and are provided for convenience purposes only. Product colors may vary we do not guarantee that colors will be accurately displayed.

License to Use the Online Services. Conditioned upon your compliance with these Terms of Use, Ace grants you a limited, revocable, non-exclusive license to access, use and display the Online Services solely for your non-commercial personal use and for no other purpose. Ace’s mobile applications are subject to the additional license terms and conditions set forth in the "Mobile Applications" section below. We reserve all rights in and to the Online Services not expressly granted to you under these Terms of Use. You may not modify the information or materials located on the Online Services in any way or reproduce or publicly display, perform, or distribute or otherwise use any such materials for any public or commercial purpose. You may not use the Online Services if you are the subject of sanctions under U.S. law.

Copyrights and Trademarks. The design of the Online Services and all text, images, graphics, information, content, software, and other material displayed on or available through the Online Services are the property of either Ace or its licensors, are protected by copyright, trademark and other laws, and may not be copied or used (including in "meta-tags" or "hidden text") except as permitted in these Terms of Use or with the prior written permission of the owner of such material. Certain trademarks, trade names, service marks and logos used or displayed on the Online Services are the registered and unregistered trademarks, trade names and service marks of Ace. Other trademarks, trade names, service marks and logos used or displayed on the Online Services are the registered and unregistered trademarks, trade names and service marks of third parties. Nothing contained on the Online Services grants or should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademarks, trade names, service marks or logos displayed on the Online Services without the written permission of Ace or such third party owner, as applicable.

Accounts; Security. Some portions of the Online Services may permit or require you to create or maintain an account. You agree to provide accurate and complete information when you create an account and promptly update such information to keep it accurate. You are responsible for maintaining the confidentiality of your account username and password and for restricting access to such information and to your computer or device. You may not permit others to use your account and you may not use anyone else's account at any time. Nevertheless, you are responsible for all activities that occur under your account and we may rely on the authority of anyone accessing your account or using your username and password. You agree to immediately notify us of any unauthorized use of your account or any other breach of security. Ace shall not be liable for any damages resulting from any compromise of the confidentiality of your account or password and/or any unauthorized access to your account or use of your username and password. Please see our Customer Service policies for additional information on opening and managing your account. Please note that your online account is separate from your Ace Rewards account, but you may choose to link the two accounts to earn points and redeem rewards for purchases on the Online Services. For more information about the Ace Rewards program, please review the Ace Rewards Program Terms and Conditions.

Account Termination and Suspension. You may terminate your account at any time by contacting Ace’s customer care department by phone at 888-827-4223. Ace may suspend or terminate your account or your use of the Online Services at any time for any reason without notice. In addition, Ace may take any and all actions we deem necessary or reasonable to help ensure the security or integrity of the Online Services and your account. You are personally liable for any orders that you place or charges that you incur prior to termination or suspension.

Third Party Links. From time to time, the Online Services may contain links to websites, applications, platforms or services that are not owned, operated or controlled by Ace ("Third-Party Services"). If you use links to Third-Party Services, including links to websites operated by Ace Hardware stores, you will leave the Online Services. All such links are provided solely as a convenience to you and your use any Third-Party Services is entirely at your own risk. Ace is not responsible for and does not endorse or guarantee any Third-Party Services, or any products, services, content, or other information available on any Third-Party Services.

Prohibited Conduct. You are prohibited from posting or transmitting any unlawful, threatening, defamatory, libelous, obscene, pornographic or profane material or any material that could constitute or encourage conduct that would be considered a criminal offense or give rise to civil liability, or otherwise violate any law. You also agree in relation to the Online Services not to: (i) access or attempt to access any information or material by working around any technical features that limit your use of or access to the Online Services; (ii) disrupt, interfere with the security of, or otherwise cause harm to the Online Services or any servers or networks; (iii) infringe any intellectual property rights or proprietary rights; (iv) post or otherwise submit any harmful or disruptive software or files, including viruses, spyware and ransomware; (v) disrupt, interfere or inhibit any other user from using and enjoying the Online Services; (vi) violate any applicable laws or regulations; (vii) use any robot, spider, or other programmatic or automatic device, including automated dial-in or inquiry devices, to obtain information from the Online Services or otherwise monitor or copy any portion of the Online Services; (viii) prepare, compile, scrape, harvest, download or otherwise use or copy any information from the Online Services, or transmit, provide or otherwise distribute (whether or not for a fee) such information to any third party; (ix) transmit spam or other unsolicited or bulk communications; (x) create or use a false identity or contact information for the purpose of misleading Ace or others; or (xi) violate the rights (including rights of privacy and publicity) of any person or abuse, defame, harass, stalk or threaten another. In addition to any remedies that Ace may have at law or in equity, if Ace reasonably determines that you have violated or are likely to violate the foregoing prohibitions, Ace may take any action Ace deems necessary or advisable to cure or prevent the violation. Ace will fully cooperate with any law enforcement authorities or court order or subpoena requesting or directing Ace to disclose the identity of anyone violating the foregoing prohibitions.

User Generated Content. The Online Services may offer opportunities to post ratings, reviews, comments, photos, and other content (collectively "User Generated Content"). Your User Generated Content must be truthful and accurate and must not be illegal or violate these Terms of Use (including the provisions regarding prohibited conduct). Your User Generated Content must not be obscene, vulgar, or otherwise injurious or objectionable. In addition, your User Generated Content must not contain political campaigning, commercial solicitation, URLs, or any form of contact information. You may not mislead as to the origin of any User Generated Content. Please remember that your User Generated Content may be publicly available and we are under no obligation to treat it as confidential. You must disclose in your User Generated Content (i) If Ace or our representatives provided you with a product, prize, compensation, or anything of value, or (ii) if you are an Ace employee or supplier or are otherwise connected to Ace. Any opinions, advice, or statements contained in User Generated Content are those of the respective authors, not Ace and Ace is not responsible or liable for User Generated Content posted by you or any other user. We shall have no obligation to use, return, review, or respond to any User Generated Content. We have the right, but not the obligation, to monitor, edit, not post and/or remove any User Generated Content for any reason. You hereby grant Ace a non-exclusive, royalty-free, perpetual, irrevocable and fully sublicensable right to use, reproduce, modify, adapt, publish, print, transmit, translate, index, create derivative works from, distribute, display and otherwise exploit your User Generated Content throughout the world in any media or format, now known or hereinafter devised, without further notice to you, with or without attribution, and without the requirement of permission from or payment to you or any third party. You hereby grant Ace, and any party authorized by Ace, the right to use the screen name or other name that you submit in connection with such User Generated Content, if we or they choose. You represent and warrant (i) that you own or otherwise control all of the rights in and to your User Generated Content and have all permissions necessary to grant the above licenses; and (ii) that your User Generated Content does not violate these Terms of Use.

Idea Submissions. Unless expressly invited in writing by Ace (for example, in order to participate in a contest), you agree not to submit any suggestions, ideas, concepts, know-how, techniques, or methods for new, proposed, or improved services, products, or processes ("Submissions") through the Online Services. However, should you do so, you hereby grant Ace, its affiliates, and/or their designees a perpetual, worldwide, irrevocable, unrestricted, non-exclusive, sublicensable, royalty-free license to use the content of such Submissions in any manner and for any purpose whatsoever, including reproduction, transmission, disclosure, publication, broadcast, development, manufacturing, merchandising, and/or marketing.

Digital Millennium Copyright Act Notice Policy. Ace respects the intellectual property rights of others, and ask you to do the same. It is our policy to terminate the access privileges of those who repeatedly infringe the copyright rights of others. If you believe that your work has been posted on our Online Services in a way that constitutes copyright infringement, please contact us at the address below and provide the following information: (1) an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest; (2) a description of the copyrighted work that you claim has been infringed, and identification of the URL or other specific location on the Online Services where the material that you claim is infringing is located; (3) your address, telephone number, and email address; (4) a statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; and (5) a statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf. Ace’s designated agent for notice of copyright infringement is:

General Counsel

Ace Hardware Corporation

2200 Kensington Court

Oak Brook, IL 60523

Phone: 630-990-8974

Email: copyright@acehardware.com

WARRANTY; DISCLAIMERS. YOUR USE OF THE ONLINE SERVICES IS AT YOUR RISK. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, (i) THE ONLINE SERVICES ARE PROVIDED "AS IS" WITHOUT ANY WARRANTIES OF ANY KIND, EXPRESS, IMPLIED OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT OF INTELLECTUAL PROPERTY; and (ii) ACE DOES NOT WARRANT THE ACCURACY, COMPLETENESS, OR AVAILABILITY OF THE ONLINE SERVICES. THE ONLINE SERVICES MAY BE OUT OF DATE AND ACE DOES NOT MAKE ANY COMMITMENT OR ASSUME ANY DUTY TO UPDATE THE ONLINE SERVICES. PRODUCTS AND SERVICES OFFERED ON THE ONLINE SERVICES ARE SUBJECT ONLY TO ANY APPLICABLE WARRANTIES OF THEIR RESPECTIVE MANUFACTURES, IF ANY. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, ACE HEREBY DISCLAIMS ALL WARRANTIES OF ANY KIND, EXPRESS, IMPLIED OR STATUTORY, WITH RESPECT TO THE PRODUCTS AND SERVICES OFFERED OR SOLD ON THE ONLINE SERVICES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT OF INTELLECTUAL PROPERTY. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, ACE HEREBY EXPRESSLY DISCLAIMS ALL LIABILITY FOR PRODUCT DEFECT OR FAILURE, CLAIMS THAT ARE DUE TO NORMAL WEAR, PRODUCT MISUSE, PRODUCT ABUSE, PRODUCT MODIFICATION, IMPROPER PRODUCT SELECTION, NON-COMPLIANCE WITH ANY CODES, OR MISAPPROPRIATION. WE MAKE NO WARRANTIES TO THOSE DEFINED AS "CONSUMERS" IN THE MAGNUSON-MOSS WARRANTY-FEDERAL TRADE COMMISSION IMPROVEMENTS ACT. THE FOREGOING EXCLUSIONS DO NOT APPLY TO THE EXTENT PROHIBITED BY LAW. PLEASE REFER TO YOUR LOCAL LAWS FOR ANY SUCH PROHIBITIONS.

LIMITATIONS OF LIABILITY. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, (i) ACE, ASSUMES NO RESPONSIBILITY FOR, AND SHALL NOT BE LIABLE FOR, ANY DAMAGES TO, OR VIRUSES THAT MAY INFECT, YOUR COMPUTER, TELECOMMUNICATION EQUIPMENT, MOBILE DEVICES OR OTHER PROPERTY CAUSED BY OR ARISING FROM YOUR DOWNLOADING, INSTALLATION, OR USE OF, ACCESS TO, OR BROWSING THE ONLINE SERVICES OR YOUR DOWNLOADING, INSTALLATION, OR USE OF ANY SOFTWARE, CONTENT, OR MATERIALS FROM THE ONLINE SERVICES; (ii) IN NO EVENT WILL ACE, ACE RETAILERS, NOR THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, SHAREHOLDERS, AGENTS, SUCCESSORS, AND ASSIGNS BE LIABLE TO YOU OR ANY PARTY FOR ANY INDIRECT, SPECIAL, PUNITIVE, INCIDENTAL OR CONSEQUENTIAL DAMAGES (INCLUDING, WITHOUT LIMITATION, THOSE RESULTING FROM LOST PROFITS, LOST DATA OR BUSINESS INTERRUPTION) ARISING OUT OF THE USE, INABILITY TO USE, OR THE RESULTS OF THE USE OF THE ONLINE SERVICES, PRODUCTS AND SERVICES OFFERED ON THE ONLINE SERVICES, OR ANY WEBSITE, APPLICATION, OR ONLINE OR DIGITAL SITE OR SERVICE LINKED TO THE ONLINE SERVICES, WHETHER BASED ON WARRANTY, CONTRACT, TORT OR ANY OTHER LEGAL THEORY AND WHETHER OR NOT ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE FOREGOING LIMITATIONS OF LIABILITY DO NOT APPLY TO THE EXTENT PROHIBITED BY LAW. PLEASE REFER TO YOUR LOCAL LAWS FOR ANY SUCH PROHIBITIONS. IN THE EVENT OF ANY PROBLEM WITH THE ONLINE SERVICES, YOU AGREE THAT YOUR SOLE REMEDY IS TO CEASE USING THE ONLINE SERVICES. IN THE EVENT OF ANY PROBLEM WITH THE PRODUCTS THAT YOU HAVE PURCHASED ON THE ONLINE SERVICES, YOU AGREE THAT YOUR SOLE REMEDY, IF ANY, IS FROM THE MANUFACTURER OF SUCH PRODUCTS, IN ACCORDANCE WITH SUCH MANUFACTURER'S WARRANTY, OR TO SEEK A RETURN AND REFUND FOR SUCH PRODUCTS IN ACCORDANCE WITH OUR 30 DAY RETURN POLICY AVAILABLE IN OUR CUSTOMER SERVICE POLICIES.

Dispute Resolution; Arbitration; Prohibition of Class Actions. YOU AND ACE AGREE THAT ANY CLAIM OR DISPUTE AT LAW OR EQUITY THAT HAS ARISEN OR MAY ARISE BETWEEN US IN CONNECTION WITH THE ONLINE SERVICES OR ANY PRODUCT OFFERED ON THE ONLINE SERVICES WILL BE RESOLVED IN ACCORDANCE WITH THE PROVISIONS SET FORTH IN THIS SECTION. PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR RIGHTS AND WILL IMPACT HOW CLAIMS YOU AND ACE HAVE AGAINST EACH OTHER ARE RESOLVED. You and Ace agree that any and all disputes or claims that have arisen or may arise between you and Ace in connection with the Online Services, including, without limitation, any Products offered or sold on the Online Services and your use of the Online Services, shall be resolved exclusively through confidential, final, and binding arbitration; provided that either party may file suit in court seeking to enjoin infringement, misappropriation or misuse of its intellectual property rights. YOU ARE GIVING UP THE RIGHT TO LITIGATE A DISPUTE IN COURT BEFORE A JUDGE OR JURY. The arbitration will be conducted by the American Arbitration Association ("AAA") under its rules and procedures, including the AAA's Supplementary Procedures for Consumer-Related Disputes (as applicable), as modified by this Agreement to Arbitrate. The AAA's Rules and a form for initiating arbitration proceedings are available on the AAA's website at: www.adr.org. The arbitration shall be held in the county in which you reside or at another mutually agreed location. If the value of the relief sought is $10,000 or less, either you or Ace may elect to have the arbitration conducted by telephone or based solely on written submissions, which election shall be binding on the other party subject to the arbitrator's discretion to require an in-person hearing if the circumstances warrant. Attendance at an in-person hearing may be made by telephone, unless the arbitrator requires otherwise. The arbitrator will decide the substance of all claims in accordance with the laws of the State of Illinois, including recognized principles of equity, and will honor all claims of privilege recognized by law. You and Ace agree that each of us may bring claims against the other only on an individual basis and not as a plaintiff or class member in any purported class or representative action or proceeding. Unless both you and Ace agree otherwise, the arbitrator may not consolidate or join more than one person's or party's claims and may not otherwise preside over any form of a consolidated, representative, or class proceeding. Also, the arbitrator may award relief (including monetary, injunctive, and declaratory relief) only in favor of the individual party seeking relief and only to the extent necessary to provide relief necessitated by that party's individual claim(s). Any relief awarded cannot affect other person or party. YOU ARE GIVING UP THE RIGHT TO COMMENCE OR PARTICIPATE IN CLASS AND REPRESENTATIVE ACTIONS. The arbitrator's award shall be confidential, final, and binding, and judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof. Payment of all filing, administration, and arbitrator fees will be governed by the AAA's rules.

Choice of Law. These Terms of Use will be governed by and construed in accordance with the laws of the State of Illinois, without giving effect to any principles of conflicts of laws. A printed version of these Terms of Use shall be admissible in judicial, administrative or arbitration proceedings based upon or relating to these Terms of Use to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.

Indemnity. You agree indemnify and hold harmless Ace, its affiliates, and their officers, directors, members, employees, and agents (collectively, the "Ace Indemnitees"), from and against any claims, demands, liabilities, losses or expenses, including attorneys’ fees, made against or incurred by the Ace Indemnitees arising out of or in connection with your breach of the Terms of Use, your User Generated Content or your use of the Online Services.

Mobile Applications. Apple® ("Apple") mobile devices (including iPhone®, iPad®, and iPod touch® mobile digital devices): By downloading, installing, or using an Ace mobile application available through the App StoreSM store for your Apple mobile device (the "Licensed Ace Application for iOS"), you agree that your use of such Licensed Ace Application for iOS is subject to and governed by the Apple Terms and Conditions (available at: http://www.apple.com/legal/internet-services/itunes/us/terms.html#APPS), including the Licensed Application End User License Agreement. In addition, you agree that Licensor (as defined in the Licensed Application End User License Agreement) and its vendors may collect, store, and use information obtained from you or your device, including geolocation information and push notification preferences consistent with your authorization(s), to provide services related to the Licensed Ace Application for iOS. If there is any conflict between the Apple Terms and Conditions, and these Terms and Conditions, the Apple Terms and Conditions will control with respect to your use of a Licensed Ace Application for iOS.

Android™ mobile devices: By downloading, installing, or using an Ace mobile application through the Google Play™ store for your Android mobile device (the "Licensed Ace Application for Android"), you agree that your use of such Licensed Ace Application for Android is subject to and governed by terms and conditions of the following Licensed Ace Application for Android End User License Agreement:

LICENSED ACE APPLICATION FOR ANDROID END USER LICENSE AGREEMENT

The Licensed Ace Application for Android is licensed, not sold, to you by Ace Hardware Corporation ("Licensor"). Your license to the Licensed Ace Application for Android is subject to your prior acceptance of this Licensed Application End User License Agreement ("EULA"), and you agree that the terms of this EULA will apply to each Licensed Ace Application for Android that you license. Licensor reserves all rights in and to the Licensed Ace Application for Android not expressly granted to you under this EULA.

a. Scope of License: This license granted to you for the Licensed Ace Application for Android by Licensor is limited to a nontransferable license to use the Licensed Ace Application for Android on any Android mobile device ("Android Device(s)") that you own or control and as permitted by the usage rules set forth in Google Play Terms of Service (available at: https://play.google.com/intl/en_us/about/play-terms.html) (the "Google Play Terms"). Licensor makes no representation or warranty that the Licensed Ace Application for Android will run or function properly on all Android Devices. This license does not allow you to use the Licensed Application on any Android Device that you do not own or control and you may not distribute or make the Licensed Ace Application for Android available over a network where it could be used by multiple devices at the same time. You may not rent, lease, lend, sell, transfer redistribute, or sublicense the Licensed Ace Application for Android and, if you sell your Android Device to a third party, you must remove the Licensed Ace Application for Android from the Android Device before doing so. You may not copy (except as expressly permitted by this license), decompile, reverse-engineer, disassemble, attempt to derive the source code of, modify, or create derivative works of the Licensed Ace Application for Android, any updates, or any part thereof (except as and only to the extent that any foregoing restriction is prohibited by applicable law or to the extent as may be permitted by the licensing terms governing use of any open-sourced components includ