Free In-Store Pickup

Free Store Pickup - Fulfilled from Store:

In a hurry or need something right away? Free Store Pick up: Fulfilled from Store allows you to buy online from your local Ace and pick up in 15 minutes. Item(s) must be in-stock and order placed at least 30 minutes before store closing at the participating Ace store selected. Next business morning pickup is available for orders placed outside of business hours. Excludes assembly and tinted paint. Barring unforeseen circumstances such as fire, natural disaster or further order review. Visit acehardware.com/ready-in-15 for more details.

Here's how Free Store Pickup - Fulfilled from Store works:

• Shop your local store on acehardware.com.
• If your item is eligible for Free Store Pickup, it will be noted on the product page and in your cart. You may choose Free Store Pickup on the product page or in your cart.
• If your order was placed at least 30 minutes before store closing and the item(s) are in stock in the store, you may pick up your order in 15 minutes.
• Once the order is placed, you will receive an Order Confirmation email.
• Next you will receive a Ready for Pickup email indicating your items are ready and available for pick up.
• When you pick up your order, be sure to have your order number in a safe place; it will be needed for all order references. You must present your order number and one form of a photo ID that matches the name on the order or a designated alternate pickup person when you pick up your order from an Ace Hardware store.

Free Store Pickup - Fulfilled from Warehouse:

When an item on www.acehardware.com is available for Free Store Pickup - Fulfilled from Warehouse, that means you can save shipping costs by choosing to have your item(s) delivered to an Ace Hardware store near you for FREE! Free Store Pickup - Fulfilled from Warehouse is available only to www.acehardware.com online customers.

Here's how Free Store Pickup - Fulfilled from Warehouse works:

• Shop your local store on acehardware.com.
• If your item is eligible for Free Store Pickup, it will be noted in your cart. You may choose Free Store Pickup in your cart.
• Once the order is placed, you will receive an Order Confirmation email and your items are on their way to your local store.
• Next, you will receive a Ready for Pickup email indicating your items are ready and available for pick up.
• When you pick up your order, be sure to have your order number in a safe place; it will be needed for all order references. You must present your order number and one form of a photo ID that matches the name on the order or a designated alternate pickup person when you pick up your order from an Ace Hardware store.

Please note: Your local Ace store will hold your order for up to 5 days.

Free Curbside Pickup

Ace is here to help. Place your order on acehardware.com and pick up Curbside at your local store.

How it works:

1. ORDER - Order on acehardware.com and select Free Store Pickup during checkout
2. DRIVE - Once you receive a confirmation email that your order is ready for pickup, head to your local Ace
3. CALL - When you arrive, call the store phone number (found on your order confirmation) and a helpful associate will bring out your order.

Available at participating locations.

Please note: Your local Ace store will hold your order for up to 5 days.

Delivery From Store

Delivery from Store is Ace´s delivery service for acehardware.com customers, available at participating stores. You can now find the products you need online and have them delivered to you by a helpful Ace associate as early as the same day! If you are trying to complete a project quickly, want to get larger sized items to your home or job site or if you just can't make it into the store, Delivery from Store is for you.

Free Delivery with Ace Rewards

Ace Rewards members are eligible to receive free Next Day delivery on in-stock orders with a merchandise subtotal (before rewards discount and tax is charged) of $50 or more. Free delivery offer excludes Same Day delivery. Orders must be placed on days the store is open, at least 15 minutes before store closing.

Here is how Delivery from Store works:

• Shop your local store on acehardware.com.
• If your item is eligible for Delivery from Store, it will be noted on the product page and in cart, along with the earliest delivery date. You may select Delivery from Store in either section..
• Delivery distance varies by store. Your delivery location must be within your local store's delivery area. We will validate your delivery address prior to checkout.
• You may choose Delivery from Store in the cart.
• At checkout, you will be prompted to select the delivery date, and depending on the order, options for Unattended or Attended Delivery.
• For attended deliveries, your local store will contact you to schedule a delivery time.
• Attended deliveries require you, or your representative to be:
  - Present at the time of delivery
  - 18 years of age or older
  - Able to sign for the order
  
• Delivery fees will be shown in checkout.
• Upon receipt of your order, we will confirm whether the items in your order are in stock and available.
• You will receive an email when/if your order is:
  - Ready for delivery
  - Order delivery date is delayed
  - Order is canceled
  

Deliveries are placed at the property entrance

For attended and unattended delivery (no signature required), your items will be left on the first threshold (front door/garage etc.). Your local store reserves the right to not deliver unattended items for safety reasons.

Your local Ace may charge an additional fee if you request your order to be placed inside the first threshold/entryway. This includes transporting orders inside the residence, up flights of stairs, or onto decks and porches.

Delivery Exceptions

• If your order arrives damaged, incomplete or does not arrive on the expected date, please contact the store delivering your order.
• If you are not at the confirmed delivery location at the designated time, you must reschedule your delivery (a re-delivery fee may apply) or your order may be canceled.
• You may be charged a pickup fee if an item that was delivered from store is being returned and needs to be picked up. You will not get reimbursed the original delivery fee.
• A handling fee may be charged on select items at limited number of Ace Hardware retail locations. Handling fees will be charged on top of the order subtotal and delivery fees. This fee covers the cost of expenses related to fulfillment, such as packing/materials costs, item management for high weight/length/width or fragile items, and additional services related to order fulfillment.
• Your local store may charge an additional fee if the order is requested to be delivered beyond the first threshold/entryway.

Delivery from Store

Delivery from Store is Ace´s delivery service for acehardware.com customers, available at participating stores. You can now find the products you need online and have them delivered to you from a store as early as the same day! If you are trying to complete a project quickly, want to get larger sized items to your home or job site or if you just can't make it into the store, Delivery from Store is for you.

Free Ace Rewards Delivery

Ace Rewards members are eligible to receive free delivery from store on in-stock orders with a merchandise subtotal (before rewards discount and tax is charged) of $50 or more. Participation and Standard Delivery Area vary by store. To be eligible for Free Ace Rewards Delivery, you must: (1) be signed into your Ace Rewards account on acehardware.com or the Ace mobile app at the time of purchase (2) place an order for qualifying in-stock merchandise with a Subtotal of $50 or more (after item level discounts; before taxes, fees, cart level discounts and Rewards). Ace Rewards Delivery speed displayed at checkout. Free Ace Rewards Delivery excludes: Same Day Delivery, delivery outside of the store's Standard Delivery Area, orders with Custom Delivery Fees - which may include bagged goods, bulky items, fragile items, or other items the retailer may designate - and Shipped Orders. Enter your address on the product detail page or in cart to see if your items qualify for Free Ace Rewards Delivery from your selected store.

Our delivery program lets you get qualified items delivered from the store to you.

How it works:

1. Shop Online
   • Shop on acehardware.com or the Ace mobile app for everything you need to take care of your home.
2. Check Delivery Availability
   • Enter your address on the product detail page or the cart to determine if delivery is available to your address. The product page and cart will indicate if delivery or assembly are available from your store.
3. Choose Delivery
   • Same Day, Next Day and Standard Delivery are available at participating Ace stores.
   • Delivery Fee(s) may apply based on delivery speed, type of item and delivery area.
   • Free Ace Rewards Delivery is available for Ace Rewards members who spend $50 or more on qualifying items. Join Ace Rewards.
4. Schedule Your Delivery
   • Choose your delivery speed in cart and get your order delivered from a helpful Ace associate or a third-party carrier.
5. Delivery from the Store
   • Your order will be delivered by a helpful Ace associate or a third-party carrier.
   • All deliveries are placed at the property entrance.
     1. Requests for orders to be placed beyond that point may require a Special Delivery Fee, which the store will charge you separately. Please contact your store for any special requests.
   • For attended deliveries, your local store or delivery provider may contact you to schedule a delivery time.
     1. Attended deliveries require you, or your representative to be:
         - Present at the time of delivery
         - 18 years of age or older
         - Able to sign for the order

Delivery Exceptions

• If your order arrives damaged, incomplete or does not arrive on the expected date, please contact the store delivering your order.
• If you are not at the confirmed delivery location at the designated time, you must reschedule your delivery (a re-delivery fee may apply) or your order may be canceled.
• You may be charged a pickup fee if an item that was delivered from store is being returned and needs to be picked up. You will not be reimbursed for the original delivery fee.

Capitalized terms in this section have the following meanings:

1. Delivery Timing
   1. Same Day Delivery
      1. An order delivered from the store on the same day as purchase on either acehardware.com or Ace’s mobile app.
      2. The items purchased must be in-stock, in store at the time of purchase.
      3. The order must be made before 12pm local time on days the store is open.
      4. If an order is placed after 12pm local time, the option for Same Day Delivery will no longer be an option in Checkout.
      5. If offered, the option to choose Same Day Delivery is available in checkout.
      6. If Same Day Delivery is available, the price for this option is shown in checkout.
      7. The Ace Store will contact you to schedule a delivery time window.
   2. Next Day Delivery
      1. An order delivered from the store the day after a purchase on either acehardware.com or Ace’s mobile app.
      2. If the item is in stock AND the order is placed at least 15 minutes before store closing.
   3. Standard Delivery
      1. An order delivered any time beyond Next Day Delivery, from the store after a purchase on either acehardware.com or Ace’s mobile app.
          
2. Delivery Area
   1. Standard Delivery Area
      1. The established area in which a store will deliver an order from their store.
      2. This area is set individually by store and may vary between stores.
   2. Extended Delivery Area
      1. An area outside of a store’s Standard Delivery Area.
      2. A store may opt to deliver to this area for a small, per mile fee.
          
3. Delivery Fees
   1. Same Day Delivery Fee
      1. The price set by an individual retailer for delivering orders the same day as the purchase, from the store to an address within their Standard Delivery Area.
   2. Next Day Delivery Fee
      1. The price set by an individual retailer for delivering orders the next day after purchase, from the store to an address within their Standard Delivery Area.
   1. Standard Delivery Fee
   1. The price set by an individual retailer for delivering orders beyond the next day after purchase, from the store to an address within their Standard Delivery Area.
   1. Custom Delivery Fees
   1. A fee on an item for delivery that is set by an individual retailer at their own discretion. These fees vary store-to-store and may include, but are not limited to:
      1. Bulky items
      2. Bagged goods
      3. Fragile items
   1. Extended Delivery Area Fee
   1. Set individually at a store’s discretion.
   2. This fee is charged per mile beyond the store’s Standard Delivery Area.
   3. The Extended Delivery Area Fee total is shown at the order level in cart and in checkout.
   1. Returned Delivery Pickup Fee
   1. If a customer needs to return an item and cannot bring it to a local Ace store, there may be an option to have the item in question picked up from the customer’s address.
   2. If available, this pickup may require a pickup fee to complete the return which will be charged directly from the store.
   3. If this fee applies it will be charged directly from the store, never at the time of an online purchase.
   4. Individual stores determine this fee at their own discretion.
   1. Beyond Property Entrance Fee
   1. This refers to stores offering a service to deliver to a location past the property entrance and not all stores offer this service.
   2. If available, some stores may charge an additional fee, which will be charged directly from the store. This fee will not be charged at the time of an online purchase.
   3. Individual stores determine this fee at their own discretion.
   4. Customers can contact the store before their delivery date to request this service.
       
4. Free Ace Rewards Delivery
   • Free Next Day or Standard Delivery when an Ace Rewards member spends $50 or more on qualifying items.  Delivery speed for qualifying online orders displayed at checkout.  To qualify for Next Day Delivery, items must be in stock and qualifying orders must be placed on days the store is open, at least 15 minutes before store closing.

Ship To Home

Ship to Home is a convenient service available only to acehardware.com online customers where most items can be delivered to a specified address.

Here's how Ship to Home works:

• Shop your local store on acehardware.com.
• Once you have selected an item, click the 'Add to Cart' button and you will see if this item is able to be shipped to your home. You can choose Ship to Home in your cart.
• Continue to proceed through the checkout process through to order completion.
• Once the order is placed, you will receive an Order Confirmation email with your shipment tracking information.
• For quicker delivery, please select Next Day or Second Day shipping.
• After you complete your Ship to Home order, the receipt page provides you with your order number and information about the order. Keep your order number in a safe place; it will be needed for all order references.

There are shipping charges associated with Ship-to-Home orders. Shipping costs for orders placed on acehardware.com are based on the weight of the total order. An order containing multiple items typically receives a volume-shipping discount and therefore your total shipping and handling cost may be lower than the sum of individual ship charges appearing in your cart. You will be provided with the total shipping cost for your order during checkout.

You can also have your Ship to Home orders expedited. Ace offers Next Day and Second Day shipping options in addition to Standard Ground. *Total delivery time includes processing and carrier transit time for all 50 states.

Please note, business days are Monday - Friday, excluding federal holidays within the United States. Most items may be shipped to all 50 states via Standard Ground, Second Day and Next Day Service. However, Gift Cards can only be shipped via Standard Ground and Next Day.

See below for shipment arrival timing:

• Next Day Shipping (If offered, estimated to arrive Next Business Day)
• Second Day Shipping (If offered, estimated to arrive within 2 Business Days)
• Standard Ground Shipping (Arrives in 3 to 8 Business Days)

You have 30 days from the time of package delivery per the carrier, to report an issue with your order.

Haul Away

Haul Away is Ace's service for removing grills for acehardware.com customers and it's available at participating stores.

This is how Haul Away works:

• Shop your local store on acehardware.com.
• Select a grill from a store where Delivery from Store is available.
• If Haul Away is available, you will see it as an option on the product description page.
• Check the box for Haul Away and select Delivery from Store as the fulfillment method.
• Haul Away may not be offered at every store that offers grill delivery.

Haul Away item qualifications:

• Grills with a max size dimension of 58L X 51W X 28W and weight of 250lbs.
• Before your scheduled Haul Away time, please be sure the following is prepared.
• Remove Fuel Sources.
• Disconnect from your natural gas line and/or remove the propane tank.
• If your Haul Away Grill is a charcoal or pellet grill, please remove fuel waste.
• We cannot Haul Away your old propane tank.
• We must be able to remove your products without disassembling them or taking them apart.
• Prepare the grill items to be hauled way for pickup at the first threshold (front door/garage etc.).
• If your local store cannot fulfill your Haul Away request, you will receive a refund of the Haul Away fee.
• Please note that once we haul away your products, they can't be returned.

Assembly Information

Assembly is available on select items such as grills, patio furniture and snow throwers on acehardware.com. Applicable assembly fee will be shown on product page and in cart.

Here's how Assembly works:

• Shop your local store on acehardware.com.
• Acehardware.com customers can select assembly on the product page or in cart if the item is eligible.
• Assembly is not eligible on Ship to Home orders.
• Assembly is not available for same day or next day delivery.
• You will be notified via email that your assembly order is ready for pickup or ready for delivery.
• Your local Ace store may charge a re-stocking fee of 15%, minimum of $20, for an item that has been assembled and returned.
• Assembled items should be returned to the same local Ace store from which it was picked up or delivered from.

A handling fee may be charged on select items at limited number of Ace Hardware retail locations. Handling fees will be charged on top of the order subtotal and delivery fees. This fee covers the cost of expenses related to fulfillment, such as packing/materials costs, item management for high weight/length/width or fragile items, and additional services related to order fulfillment.